L

1 Message

 • 

70 Points

Mon, Jun 14, 2021 1:21 PM

Lightroom Mobile: new update, presets gone

The new update featuring premium vs. the free presets, got rid of all of the presets I had paid for and were using. Are my only options what is provided now, instead of the presets I paid for?

Official Solution

Adobe Administrator

 • 

1.2K Messages

 • 

20.3K Points

4 m ago

In version 6.3 Presets are at the left of the tools list in the Edit Mode. User Presets are found under “Library” in the Presets tab.

1. Open image in Edit mode and tap "Presets"

2. Tap "Library"
3. Scroll Up
4. Your User Presets are here
I hope that helps.

2 Messages

 • 

70 Points

4 m ago

I bought presets that I used in LR and now they are no longer there?! 

Note: This comment was created from a merged conversation originally titled Lightroom Mobile: Presets missing

Champion

 • 

3.7K Messages

 • 

61.6K Points

So what did you do? Reinstall the app?

Johan W. Elzenga,

http://www.johanfoto.com

Employee

 • 

267 Messages

 • 

3.1K Points

Hi, 

which OS are you on, Android/iOS?
Do you recall when you could use the presets the last time on that device?

Have you logged in on a new device or did you have to login after the latest update?

Thanks,
Ignacio

2 Messages

 • 

70 Points

4 m ago

I don’t have a PC only the app on my iPhone and haven’t changed anything and my presets are gone. Try to re install them and get a duplicate message. Help!

Note: This comment was created from a merged conversation originally titled Lightroom Mobile: Presets gone from mobile app

Employee

 • 

267 Messages

 • 

3.1K Points

Hi,

the duplicate warning is about the image being imported, it does not apply to the preset since it has be manually created from that DNG file.

This means that you should be able to recreate the presets since you still have the image on the device.
You should be able to filter by "Raw" to see DNG files in the grid view.


If you by any reason have edited the original DNG image you can always reset it "To Import".

You mention that the presets are gone, did this happen after the update?

Did you have to login again after the update?


Hope it helps,
Ignacio

Adobe Administrator

 • 

10.9K Messages

 • 

143.5K Points

4 m ago

Hi, Sorry you’re having trouble. Your user presets can now be found in the Library tab. Go to Presets > Library > (scroll down) > User Presets.

2 Messages

 • 

70 Points

4 m ago

I believe there was an update (?) and now all my purchased presets are gone. Is there a way to restore everything to previous without downloading & installing each individual file again?

Note: This comment was created from a merged conversation originally titled Lightroom Mobile: Light & Airy Presets Missing

Adobe Administrator

 • 

1.2K Messages

 • 

20.3K Points

Hi, Sorry you're having trouble. Your user presets are now found in the Library tab. Go to Presets > Library > (scroll down) > User Presets. I hope that helps. 

I'm merging this thread into an existing authoritative thread for better tracking and response.