IC

2 Messages

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70 Points

Sun, Jun 13, 2021 5:10 PM

Closed

Lightroom Mobile: Presets gone from mobile app

I don’t have a PC only the app on my iPhone and haven’t changed anything and my presets are gone. Try to re install them and get a duplicate message. Help!

This conversation has been merged. Please refer the main conversation:

Lightroom Mobile: new update, presets gone

Employee

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267 Messages

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3.1K Points

6 m ago

Hi,

the duplicate warning is about the image being imported, it does not apply to the preset since it has be manually created from that DNG file.

This means that you should be able to recreate the presets since you still have the image on the device.
You should be able to filter by "Raw" to see DNG files in the grid view.


If you by any reason have edited the original DNG image you can always reset it "To Import".

You mention that the presets are gone, did this happen after the update?

Did you have to login again after the update?


Hope it helps,
Ignacio

Adobe Administrator

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1.2K Messages

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20.3K Points

6 m ago

Hi, Sorry you're having trouble. Your user presets are now found in the Library tab. Go to Presets > Library > (scroll down) > User Presets. I hope that helps. 

I'm merging this thread into an existing authoritative thread for better tracking and response.