charlotte_razon's profile

26 Messages

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494 Points

Thu, Apr 18, 2019 10:19 AM

Closed

Acknowledged

Lightroom for web: Sorting photos in shared album

It's driving me mad...

I open Lightroom web, go on my album, go in the Display tab, choose "sort by Date taken", then "invert order", so the photos are displayed like I want them to, the most recent ones at first. 

Then I got on the shared album link, and they are absolutely not displayed by most recent...
Why?!

Champion

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582 Messages

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9.8K Points

3 y ago

It's working as expected for me. Are you clicking on "Reverse Order" on the Display tab, or the Photos tab (it has to be on the Display Tab to be seen that way using the shared album link)? And have you refreshed the browser window for the shared album link?

26 Messages

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494 Points

3 y ago

I used « reverse order » on the display tab and refreshed the browser window for the shared album link, like you said.
It didn’t work for like ten times (and instead displayed photos in a very weird anarchical display), until I disconnected My account from everywhere, reconnected and did the change again...
I hope I won’t have to do this every time I need to sort a shared album view...

3 Messages

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140 Points

3 y ago

When you reverse order there is a save that happens in the background.  If you have large amount of photos it's possible to click over to the shared album link before the save has completed and the order will be wrong.  A refresh of the share in that case _should_ show you what you expect.

26 Messages

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494 Points

3 y ago

Well... I tried again... for the same result, everything is mixed up. Do I have to wait more than 1 minute before refreshing the link?

3 Messages

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140 Points

3 y ago

Actually it looks to me like you've found a bug.  The cause appears to be using that sort control twice quickly.  Two separate changes are being applied at once when you do that and it's resulting in a jumbled mess.  I'll file an issue internally and hopefully we can get a fix soon.

In the meantime, it looks like the ugly workaround is to "sort by Date taken", confirm that your share has that order, and only after it looks correct select "invert order".

101 Messages

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2K Points

3 y ago

I've experienced the same thing.

It is also frustrating that if we add more photos after we've sorted, the new photos always appear below all the others and do not follow the sorting order. Every time new pictures are added, we have to repeat the sorting.

26 Messages

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494 Points

3 y ago

@luke Oh, I’m glad you could figure out the steps to reproduce the bug! I’ll do the workaround in the meantime thanks :)
@evikne Oh yeah? I think I don’t have that, but I’ll check one more time.

145 Messages

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2.2K Points

2 y ago

Does this still happen? A user of a shared album just asked me if it could be sorted in anyway, assuming its a mess on their side. For me as the owner its shown correctly.

101 Messages

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2K Points

I'm afraid there is no change. I don't use the web sharing anymore because of this. 

In my case the entire web sync process has stopped as well. LR Classic hasn't uploaded photos at all for a long time. 

145 Messages

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2.2K Points

2 y ago

Just tried, the sorting options don't affect the web view at all, only the custom orders with the "mixing pallet" symbol are updated, but I'm not going to sort over 100 photos manually, whats going on there?

How are people supposed to work with that, this is a paid application afterall.

Champion

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582 Messages

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9.8K Points

I'm not really understanding your description of the problem. Whatever order is currently displayed using the Display tab (the "mixing pallette" symbol) in your LR Web application is what your user should be seeing. If that's not the case (i.e. the user is still seeing a different order, even after refreshing their browser), then clearly there's a problem, which will need Adobe to investigate.
Note that when using that Display tab you have the option to drag and drop images into any manual custom order, OR you can reset any existing custom order into one of several different sort options (Capture Date, Filename, Rating, etc.), by using the "Revert" option in the expanded settings dialog. When you make any changes the new order will become the new "custom order" when you subsequently use that sorting option in any of the other client apps, and it will be the order that your user should see after refreshing their browser.

2 Messages

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90 Points

We are talking about album share not LR web. 

145 Messages

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2.2K Points

Yes custom order is working (the only option that actually has any effect), but you can't really expect users to sort hundreds of photos one be one and repeat that after adding new ones.

2 Messages

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90 Points

1 y ago

I still have this problem, can someone at Adobe fix it?

145 Messages

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2.2K Points

You should contact support, insist there is a problem, prove it with screenshots, they have to know its relevant.

145 Messages

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2.2K Points

1 y ago

Is there any news on a fix for this? Chat support acknowledged it as not working. Best solution would be to give the webviewer its own sorting options (that then actually work).

27 Messages

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626 Points

1 y ago

Is this still an issue? I'd like to sort the shared albums in a way that the people I share it to, see it in the intended order (and I don't want to sort hundreds of pictures manually).

E.g. right now it shows in a chronological order in the shared web view. I want to reverse that chronological order. If I do that in my album view in LR mobile or LR desktop (win10) nothing changes in the shared album web view. Any workaround?

Champion

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582 Messages

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9.8K Points

In order to make a change to the way that the viewer sees the album, it's necessary to ensure that the album's Custom Order is setup to display your images in the order that you want them displayed. If you have previously set a specific Custom Order, or if the default Custom Order (I believe that would be Capture Time oldest first) needs to be reversed, that Custom Order needs to be changed. There are two ways of doing that:

1. Use the LrWeb app, select the album, select the Display Tab, expand the design tools box bottom centre of the grid, use the Revert Order option to select the desired order (e.g. Capture Time), and choose Reverse Order as needed.

2. Using Lightroom desktop app (can't do it in LrMobile, I don't think), select the album, grid view, sort order = Capture Date, and use the Reverse Order button if needed to get your preferred chronological order. Then drag the first image out of position, e.g. make it the second image. That single change will change the sort order to Custom Order, and resets any existing Custom Order to be the same as the way you had it in Capture Time order (with that one change). All you now need to do is drag the first image back into position and you're done. Obviously that wouldn't normally be necessary if you've never previously set a Custom Order, but it is needed if you want to reverse the chronological order (as there's no option to reverse a custom order, which sort of makes sense).

145 Messages

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2.2K Points

No "reverse order" has no effect only the "custom order" does, I'm not not resorting hundreds of photos manually every time I add something new.

Champion

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582 Messages

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9.8K Points

I've tested both of the methods which I outlined in response to the specific issue raised by @KLM above, so I don't really understand what you mean here. Perhaps you could explain exactly what you are trying to achieve, and how you are trying to do it (what app, what methods), then I'd be happy to try to help.

145 Messages

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2.2K Points

Well I'm not using LR CC Desktop because that craps up my c: drive with unmovable temp files.

So its LR web.
I have no idea what you mean by "display tab" but I'm in the shared album, the sorting options are at the bottom left. We both know only "custom order" has any effect on how its viewed via the web link. I don't see any option to force automatic  reordering of the "custom order", and as I said rearranging them manually is no option. So I don't see your point.

27 Messages

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626 Points

Thanks for trying to help, Jim! I have the same problem as Donna. I just tried it with the lightroom browser application. As soon as you are in the custom order view, no automatic sorting is available. And it doesn't take over the last automatic sorting setting.

In my case I want to have the newest pictures on top of the shared album. But when I click on "custom order", the standard setting is that the oldest picture is on top. So I'd have to manually sort hundreds of pictures. The reverse order option is greyed out and not available.


EDIT: forgot what I said, just tried method one and it worked. Sorry, haven't switched to the Display tab. Thanks!

@Donna: the display tab is in the bottom row, where you can set how the pictures should be shown (in squares next to each other, adapted etc.)