R

5 Messages

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122 Points

Tue, May 18, 2021 11:14 PM

Lightroom Web: Profile ignored on (during synchronization from Lightroom Classic), but applied after rotation of the image

Hello,

The best is to look the video showing the problem.


I use my Miror Less to scan my old negatives and I use the plugin Negative Lab Pro to have a positive.
Negative Lab Pro use a Lightroom Profile.
I have synchronized this profile on Lightroom.
I have synchronized the collection on my Lightroom WEB


When I go on Lightroom WEB my images are really dark (Thumbmails).
The profile seems not apply.

Now on Lightroom WEB, if I edit my image, just a roration, the image is updated and the Profile is taken in account. So my image is lighter like on my Lightroom Classic.

Now, if I do a modification on Lightroom Classic, when the image is synchronized again, it become again dark in lightroom WEB, (so the profile is again ignored during synchronization)



Some photos showing the steps:

On Lightroom Desktop, we can see that the profile is applied to the image
2021-05-18 15_19_10-2016-SSD&CSSF-2-2-v10 - Adobe Photoshop Lightroom Classic - Develop.pngexpand image

 

On Lightroom WEB, the image is really darker

2021-05-18 15_21_53-20000508-08 - Marjorie Lecourtois (Scanned).pngexpand image

2021-05-18 15_20_08-Window.pngexpand image


As soon as I click on the button to crop or rotate, the image is displayed correctly.

2021-05-18 15_20_47-Window.pngexpand image

 

I do 4 rotations (to keep the same orientation) and then close the modification. The Thumbmail is recalculated.

2021-05-18 15_22_52-20000508-08 - Marjorie Lecourtois (Scanned).pngexpand image

 

Now  the image is not dark anymore and correctly displayed

2021-05-18 15_23_18-20000508-08 - Marjorie Lecourtois (Scanned).pngexpand image2021-05-18 15_23_44-Window.pngexpand image

 

 

 

But if I do a modification on Lightroom Desktop when the image is synchronized, it become again Dark.

Adobe Administrator

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85 Messages

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2.2K Points

5 m ago

Can you share which profile you applied (I can't quite make it out in the screenshot). Hopefully we're able to reproduce the same and track down this issue. Thanks for reporting!

5 Messages

 • 

122 Points

@alex_dixon 

Hello Alex,
Profile Negative Lab Pro
You will find a catalog with 3 images and also the Profile here:
https://we.tl/t-wIM5J2o5Qg

(edited)

Adobe Administrator

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85 Messages

 • 

2.2K Points

We got a chance to discuss this further based on the info you provided. While LrClassic doesn't upload custom camera profiles, it should reference it if it's already synced. From the steps you provided it sounds like something isn't working quite right.

I'm going to reach out to you directly to get a bit more info that will hopefully help us track down the issue.

Adobe Administrator

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85 Messages

 • 

2.2K Points

After investigating the issue here it unfortunately sounds like there's a long-standing and expensive to fix issue around rendering from Classic-synced images and custom camera profiles that you're hitting. I had been under the mistaken impression that if the profiles were synced already synced things would render properly.

I've brought this up with our product team since this experience is frustratingly broken. I'll try to make sure there's a note of this thread in whatever followup happens.

In your case since the profile has already been synced via Lightroom CC, you've found the only workaround we have now, which is to edit the affected images in another client.

I wish I had a better answer for you here!