eric_portalez's profile

2 Messages

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120 Points

Sun, Oct 21, 2018 10:25 PM

Closed

Lightroom Web: Won't load images

I recently uploaded 30 images to the internet-based version of Lightroom. They upload just fine but they do not render. The preview is a cloud with an exclamation point in it. When I click on it, the main image is the same thing. When I go to the app on my phone, it does the same thing. With the message "The photo failed to load." Please help. The images are RAW from my canon 80d. No settings have changed with the camera.

Adobe Administrator

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85 Messages

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2.2K Points

3 y ago

Eric -- it looks like there was an incident yesterday with our image renderers that's been resolved. Are you able to see the images now?

2 Messages

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120 Points

3 y ago

Yes it seems like everything is running smoothly now thank you.