Ptarmigan's profile

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Wed, Oct 16, 2013 12:16 AM

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Elements 12 crashing when trying to play a slideshow.

I just upgraded from Photoshop Elements 9 to PSE 12. (Oddly PSE remains installed which was unexpected. Most apps that I upgrade replace their previous version). When I try to use the slideshow feature, usually while displaying the first photo, the program crashes. (It gives the error that the Organizer is closing.)

My OS is Windows 7 64-bit. Running as Admin makes no difference.

Other features - general navigation and editing are working OK. PSE 9 does not crash during a slideshow on the same machine.

Slideshow is one of my most commonly used features so I'm not impressed that I spent $80 to get a worse experience.

Has anyone experienced this or have any suggestions to solve it?
Is there a log file that might hold a clue?
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