bruno_de_lille's profile

8 Messages

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140 Points

Thu, Nov 12, 2015 5:42 PM

Closed

Solved

Elements 12: Is not opening anymore on MacOS 10.10.5 (Mac app store expired certificate)

Hello, i have an Imac with OS X Yosemite version 10.10.5 and I use photoshop elements 12. Till yesterday without a problem but since this morning i can't open the program anymore. I tried to restart my computer but nothing helps. What do I have to do to solve this problem? Greetings, Bruno

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

6 y ago

Please see this post: http://www.macworld.com/article/30049... Apple is working on this issue.

Barbara has a workaround to refresh the certificate for Apple here:
http://barbarabrundage.com/2015/11/

15.1K Messages

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195.8K Points

6 y ago

What exactly happens when you launch Elements ?

1 Message

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60 Points

it appears on my Dock then bounces up and down a few times then disappears, I haven't solved this yet. It's been a few years since I bought it from Apple, I don't even remember it being called an "App" store

Adobe Administrator

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16K Messages

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296.7K Points

6 y ago

Was this a version of Elements purchased from the Mac App store?

If so, it sounds like there are some general issues with Mac App store apps: http://techcrunch.com/2015/11/12/all-...

15.1K Messages

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195.8K Points

Yeah, I'm seeing comments about this from a very wide variety of developers. It seems to be affecting a lot of apps purchased from the app store.

8 Messages

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140 Points

6 y ago

Yes it was purchased from the Mac App store in april this year.
When i try to open it, it shows this image:

Adobe Administrator

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16K Messages

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296.7K Points

6 y ago

Have you tried connecting to the internet and signing out and back into the App Store? (One of the suggestions from the article I linked to above)

8 Messages

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140 Points

6 y ago

Yes, I did but i changes nothing. Still the same anouncement and not wanting to open.

8 Messages

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140 Points

6 y ago

Is there any way to re-install the app?

Adobe Administrator

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16K Messages

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296.7K Points

I've reached out to a contact at Apple to see if they can suggest any other workarounds.

Sr. Product Manager, Adobe Digital Imaging

8 Messages

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140 Points

thank you. I hope I will have rather quickly an answer. If not, I want another solution from adobe because i do not think it is correct to ask money for a program that is not working anymore after 7 months. The official guarantee in Belgium is 2 years by the way.

9 Messages

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132 Points

This is suddenly occuring on my i-Mac and I have noticed the Mac App store does not appear to even have Photoshop Elements 12 listed.

6 Messages

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120 Points

6 y ago

This reply was created from a merged topic originally titled Adobe Photoshop 12 DOESN'T WORK ANYMORE =( =( =(.

Hi everyone! One and a half year ago, I purchased a copy of "Adobe Photoshop Editor 12" on the italiana Mac AppStore, payed 69,99 euro.

Now the application doesn't work and doesn't exist on the AppStore anymore!! The new application costs 149,99 Euro, and I can't afford it!

Can you help me working the application again? Or could you give me some coupon? I've payed this application!! =( =(
If you want I can copy or attach the .rtf document with the error given by the application at the start.

Thank you very much!!
Marco

Adobe Administrator

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16K Messages

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296.7K Points

6 y ago

I've been told that Apple is working to correct this issue with the Mac App store.

8 Messages

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140 Points

Hello, the people of applecare told me that i could fix it via the certificate but i can't find the certificate for Photoshop Elements 12. Can someone tell me what it is called? (I thought that it would be something with adobe but can't find any so apparently it has another code).
Who can help me?
greetings,
Bruno

9 Messages

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132 Points

Funny you say Apple is working on the issue. When I talked to them, they referred me to Adobe. Don' t think they have a clue. So far, no response from Adobe!

9 Messages

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132 Points

http://barbarabrundage.com/2015/11/
This solution just solved my problem. Trash old Photoshop Elements residing on computer, then go to Apple App store and previous purchases should allow you to reinstall. I did not have to empty trash to make it viable, although I have read that some folks had to empty trash and then reinstall Photoshop. At the moment it is working and I am relieved and happy! Hats off to Barbara Brundage!!!

15.1K Messages

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195.8K Points

This is an Apple issue affecting a huge number of applications purchased from the Apple Mac App Store. Apple has been aware of this problem since it started a few days ago.

6 Messages

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120 Points

6 y ago

Hey everyone! Thank you for answering! Actually the program worked since a couple of weeks ago; then, since Sunday, when I run the program, it loads all the libraries and crashes, reporting the error 466 like I posted before.

Today I spoke to Apple and they told me there nothing they can do, since Adobe retired the Photoshop Elements Editor 12 from the AppStore...

Fortunately I managed to ask to the Adobe Assistance and they told me to erase all files related to the app with the program at this link...

https://helpx.adobe.com/photoshop-ele...

...and then re-install the program from the following link:

https://helpx.adobe.com/it/photoshop-...

They managed to find my Activation Key and they sent to me by e-mail!
I will try and if it works I will post to you all!

THANK YOU FOR HELPING!!!! =) =) =) =)

9 Messages

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132 Points

When a program is downloaded online to computers such as i-Mac, it seems impossible to find serial numbers or activation keys! Need help!!!

6 Messages

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120 Points

6 y ago

EUREKA!!!

The program works again!!

6 Messages

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120 Points

6 y ago

Tell me if you have more questions, but you can do trough the way I wrote before!

8 Messages

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140 Points

6 y ago

Hello, the people of applecare told me that i could fix it via the certificate but i can't find the certificate for Photoshop Elements 12. Can someone tell me what it is called? (I thought that it would be something with adobe but can't find any so apparently it has another code).
Who can help me?
greetings,
Bruno

9 Messages

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132 Points

6 y ago

Disappointed with both Apple and Adobe! Can't believe they would take your money and leave you cold turkey! If that is the case, I will NEVER purchase anything Adobe or Apple again!

9 Messages

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132 Points

http://barbarabrundage.com/2015/11/
This solution just solved my problem. Trash old Photoshop Elements residing on computer, then go to Apple App store and previous purchases should allow you to reinstall. I did not have to empty trash to make it viable, although I have read that some folks had to empty trash and then reinstall Photoshop. At the moment it is working and I am relieved and happy! Hats off to Barbara Brundage!!!

Champion

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1.3K Messages

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20.2K Points

6 y ago

Also, this blog post from Barbara Brundage may help:
http://barbarabrundage.com/2015/11/

8 Messages

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140 Points

Thank you very very much. This solved my problem.
Greetings, Bruno

9 Messages

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132 Points

A thousand thanks to you and to Barbara Brundage! Photoshop seems to once again be active.