thomas_crocker's profile

5 Messages

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140 Points

Sat, Apr 9, 2011 11:33 PM

Closed

Solved

Photoshop Elements: Organizer catalog backup fails

Photoshop 8 crashes and shuts down each time I try to backup catalog. It happens about 2 seconds into "calculating media size". Is there anything I can do to fix this? I don't want to loose my catalog, tags, etc.

Official Solution

2.1K Messages

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32.2K Points

10 y ago

I've updated this document to include more information on what to do when catalog backup fails:

Troubleshoot Catalog Backup and Conversion | Elements Organizer

15.1K Messages

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195.8K Points

11 y ago

Er, what? Photoshop doesn't have a "catalog", and Photoshop 8 (CS) was released many years ago.

Are you talking about Photoshop Elements?

4 Messages

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90 Points

How many times must people tell you at Adobe that something does'nt work before you agree and do something about it !!! The incremental back up for dvd is a non starter, the full back up for dvd only works with the definitions off. You may be lucky with a hard drive but only after perseverance. My catalogue is quite small but elements 8 makes an absolute meal of it. Do you have any technicians of quality, cos you're very inexperienced - I'm 20 years in the business and a Photoshop expert !!!!

5 Messages

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140 Points

11 y ago

Yes. Photoshop Elements.

5 Messages

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140 Points

11 y ago

Yes. Photoshop Elements 8.0.

1 Message

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60 Points

11 y ago

I get a crash report when opening PSE 8 Organizer and can't even get in, have uninstalled and re installed and still nothing. What is the solution, have read many forums of others having same issues but found nooooo solution yet!!

2 Messages

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60 Points

10 y ago

I can't even get on. Looks like Photoshop is trying to make more $$$? I have pro pictures on Elements 8.0 and was going to upgrade to 9, but now, I may not if they're gonna keep my photos from me when I try to work on them.

2.1K Messages

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32.2K Points

We don't hold your photos within Photoshop Elements. The catalog database merely tracks your images. They are stored on your computer and accessible whether Elements is working or not.

Are you experiencing a crash when attempting to launch the Organizer? Does the Editor launch without issue? If so, the issue could be that your catalog is damaged in some way. Try creating a new catalog. Since the Organizer is not launching, you can do this by hold the Shift key while attempting to launch, this should open the Catalog Manager. In the Catalog Manager you can create a new catalog, or even attempt to repair or optimize your catalog.

1 Message

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60 Points

10 y ago

I have the same problem with the Organizer in elements 9... I do not see a solution in this thread.... Help

2.1K Messages

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32.2K Points

Do you mean that you experience a crash when attempting to backup your catalog?

2.1K Messages

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32.2K Points

10 y ago

Hello Tom,

Is your current catalog an upgrade from a previous version of Photoshop Elements? Have you tried Optimizing and/or Repairing the Catalog (File>Catalog)? Have you verified that all files in your catalog are currently connected (File>Reconnect>All Missing Files)? Have you tried disabling unnecessary background processes?

1 Message

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60 Points

10 y ago

I have the same issue, but usual lack of support from Adobe. My "Calculating Media Size" hangs @ 4%. It would be nice to hear from an Adobe support rep, as there are clearly multiple threads with this same issue, but no help or solutions that I can find so far.

5 Messages

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140 Points

10 y ago

I agree. The support is horrible.. Even when I do get a reply from their support staff it is vague and condensending. I have given up on their products.

5 Messages

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110 Points

10 y ago

I agree. Support is non-existent. I've sent a number of crash reports, get thanked, and then, apparently, it goes into some hole never to be seen. I called customer support and the guy promised that the forums webpage would solve the problem - nope. I have filed a separate question - and no answer. And while it is nice to know that my photos are still safe and available, I have relied on Organizer to keep track of them - a worthless reply (see Brett N above).

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32.2K Points

Hello Tom,

I'm sorry you consider my reply worthless, I can't understand why though. We need more information in order to provide a solution. I asked some questions that need answering in order to fix the issue. If you could answer these questions, we could work out what the cause of the problem is and how to get it resolved.

The crash reports go to a an automated system, and you should not necessarily expect a response from someone unless the report is identical to a fair number of other reports and the issue has been fully resolved. In most cases, crash reports are unique to the computer they come from due to different system setups, installed software, and files used within our applications. For more information on Crash Reporting, see this article: https://blogs.adobe.com/crawlspace/20...

5 Messages

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110 Points

Sorry for the over-reaction. My "worthless" comment referred to the point you made that the pix aren't lost. This is reassuring but doesn't help solve the problem. And the shift key thing doesn't seem to work - still crashes. I've listed the circumstances and added a copy of the crash report in my post "Photoshop Elements: PSE 8 Launching Organizer I get a message that it has unexpectedly crashed (Win 7)" which has received no reply. I've come to rely on PSE, particularly Organizer in order to find all those pix that are still safe.

2.1K Messages

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32.2K Points

10 y ago

Hello Thomas,

I am with the Adobe support staff and 5 months ago I asked a number of questions to help get to the bottom of this issue. We cannot provide support without more information on the behavior you are encountering.

Tom and Ian, could also please answer the same questions? We'd love to fix these issues, but we need some answers. Unfortunately, there isn't a cure-all in situations like this and likely there is going to be a unique for each of you.

5 Messages

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140 Points

10 y ago

Sorry, I thought I had replied to your questions six months ago.
Photoshop Elements 8.0.
I did upgrade from a previous version but upgrade went ok since it was working and backing up properly for over a year.
Crashes everytime I attempt a backup.
Editor is working ok
I attempted optimizing and repairing with no improvement.
Organizer is launching - just won't backup catalog.
I created a new, small catalog and it backs up ok, however, this doesn't solve my problem of recovering my primary catalog that I have worked on for several years.- it still crahes.

2.1K Messages

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32.2K Points

Thanks for clarifying the issue. Would it be possible to share your catalog (just the catalog file itself, not your pictures or any private data)?

We may be able to repair it on our side. It sounds like some piece of information has become corrupted within the database, which is causing the crash during backup (since the new catalog works).

If you can share this file email it to me at bnemecek [at] adobe [dot] com. If the catalog file is too large to email, we can setup an FTP folder. Email me and I can share the details.

4 Messages

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90 Points

10 y ago

Hi
There seems to be more written on this topic than the Eurozone problem. Adobe needs to address this problem very quickly. It's now been going on for months with Elements 8. It would appear to be confined to DVD back ups as hard drive back ups seem to work OK. Several of my colleagues have decided to not bother with DVD back ups as all their software crashes.
Until Adobe realises that it is the program and not the catalogues that are at fault, we will never get a solution.
Also, none of the advice on the many forums on the net would appear to work. I've configured the Preferences inside out but still it crashes on back up to DVD.
Come on Adobe, there's a glitch in the product. Sort out a bolt on and we can all get on with enjoying our photography instead of shouting at the screen.

Terry Bridge

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32.2K Points

For many others DVD backups work fine, which tell us that the application itself is not at fault (otherwise it would not work for anyone as everyone has the exact same software installed, your copy is no different than mine, assuming you have your updates installed).

I'm working with Tom directly now, he is going to provide his catalog, which I have confidence will provide the key to this issue, as a new catalog does not cause a crash when backing up to DVD.

4 Messages

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90 Points

See my posts later but about time you realised there is a problem !!

2.1K Messages

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32.2K Points

10 y ago

I had someone contact me on this issue (though he did not post on this thread). We found that what was preventing the catalog from backing up was that he had two files that were disconnected in his catalog. When he removed those files the back up completed correctly.

When an error occurs during the "Calculating Media Size" it is going through your catalog and verifying all of the files, checking that they are available and what size they are. It is very important that you double-check that all of your files are available for this backup process, that they are all connected and accessible.

We are still working with Tom and his catalog (as the issue is only happening with one catalog file, others work fine).