thomas_crocker's profile

5 Messages

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140 Points

Sat, Apr 9, 2011 11:33 PM

Closed

Solved

Photoshop Elements: Organizer catalog backup fails

Photoshop 8 crashes and shuts down each time I try to backup catalog. It happens about 2 seconds into "calculating media size". Is there anything I can do to fix this? I don't want to loose my catalog, tags, etc.

6 Messages

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184 Points

10 y ago

Hi
I am trying to backup my catalog in Elements 10. I get as far as setting the location, and elements starts the backup (it says 500gb required) It fails as a particular photo after only backing up 4gb. Why is this and how do i fix it (im backing up to a 2tb drive with >1tb free).

Thanks

This reply was created from a merged topic originally titled
Photoshop Elements: PSE 10 Catalog backup fails.

2.1K Messages

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32.2K Points

If you know which photo it is failing at, then we'd want to deal with it directly. Make sure that all of your images are connected (that they are in the same spot that Photoshop Elements thinks they are).

4 Messages

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90 Points

10 y ago

Please listen and do something about it ! The dvd link is obviously corrupted as the external hard drive link appears to work OK.
Sometimes a full back up works but not always - obviously a slow down in a script somewhere !
Until you lot realise that there is a glitch then lightroom and aperture sales will perform better than Elements.

2.1K Messages

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32.2K Points

The DVD "link" is not obviously broken. As mentioned previously, Tom, who started this thread, was able to burn different catalogs to DVD. So the problem wasn't with Photoshop Elements itself, but the catalog database file it works with.

For other customers, the problems have been with files within that catalog, most notoriously, files that Photoshop Elements was told were there but were in fact missing. You can't backup missing files, so this would definitely throw a monkey wrench in the works.

And for still other customers, burn to DVD is not an issue at all, it is backing up to a hard drive that gives them errors (the opposite of your issue).

In your case, when something works sometimes, but not all the time, this suggests background interference. With computers, if you aren't changing anything, it's either broken or not broken, things don't fix themselves. But background applications turn on and off, thus interfering sometimes but not others.

While Lightroom and Aperture are very similar programs to each other, they are in a different category of software from Photoshop Elements. And, you may note, Lightroom isn't a competing software. It is also made by Adobe.

As for steps to follow to resolve your issue Terry, I would suggest you take a look at my following post.

1 Message

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60 Points

10 y ago

My Back Fails when reaching 11% on calculating Media Stze. Failied in PSE 9 and now in PSE10. I am no expert but I have followed thall the suggestions. This is basic functionallity that a user woudl expect to work without all this hassle. Very poor show really and does the product no credit whatsoever. On the basis I can't get the product to complete the back up for me can I back the cat log file separately and the folder where I store my photos using a generic back programme ?

2.1K Messages

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32.2K Points

The backup process merely automates copying the catalog and your image files to a new location. Manually backing things up will work as well. However, running into the trouble of the backup failing means that there is something wrong with the catalog file. It defeats the purpose to backup an already damaged file.

If you have run through all of the steps in the document above, you can send me the catalog file and I will see if we can repair it: bnemecek [AT] adobe [DOT] com.

1 Message

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60 Points

Hi Brett,
I executed all the steps from you troubleshoot document in PSE 10. However, my problem is not fixed. I get stuck at 7%. I removed all my videos (.mts files) from my catalog before trying the backup. Before removing the video files, I was getting stuck at 4%. I am trying to do a Full backup. Any other idea what I could try? Thx.

2.1K Messages

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32.2K Points

I'll send you an email Nancy.

6 Messages

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120 Points

10 y ago

I have the same problem in PSE10. My backup fails at 5% "totale mediagrootte berekenen"

2.1K Messages

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32.2K Points

Please note my response above.

6 Messages

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120 Points

10 y ago

I have the dutch version of PSE 10 and I didn’t find all of the steps, but those I‘ve tried didn’t work.

Tried: step 1,2,3,5,6,7,9,10 (10 no log file found)

How can I sent 300MB by mail ?

To avoid loss of data, I have made manually a copy of my catalog but I foresee problems in the future with this kind of bugs. I already have mysteriously PSE program shutdowns and I cannot upload my photos from my canon camera under yyyy_mm _dd. PSE gives me yyyy_dd_mm instead.

2.1K Messages

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32.2K Points

This makes sense, Step 4 is for US customers only and Step 10 is about Conversion failures, not Backup failures.

How many images do you have in your catalog? 300 MB for a catalog file is quite high. Are you looking at just the catalog file or the entire catalog folder?

6 Messages

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120 Points

The entire catalog folder is 300MB. The catalog file is 30MB but still too high for sending it by email.

2.1K Messages

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32.2K Points

I'll email you some info on an alternative method to send me the file.

4 Messages

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102 Points

10 y ago

I am having the exact same problem, with the PSE 10 backup getting stuck at 33% on Calculating Media Size...

I have tried all of the steps suggested in this thread without any luck.

Can I send my catalog file to Brett and possibly get it repaired?
Joy

2.1K Messages

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32.2K Points

Possibly, it's worth a try.

4 Messages

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102 Points

I can't get the catalog file to email, probably too big it is 87 MB. Is there any other way to get it to you?

146 Messages

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2.5K Points

10 y ago

Joy,

We've seen that "34% pause" a lot in questions on the PSE user forum. If you've done the first 9 steps in the troubleshooting document that Brett supplied, there are two more things to check:
1. Remove any video files from the catalog (but not from your drive).
2. Ensure you've got at least twice the size of your catalog (and included media files) as free space on your system drive.

Then clean out your Temp directory, and begin the backup again. When you get to the "34% pause", just wait it out....

Ken

6 Messages

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120 Points

10 y ago

Sorry Ken, I have checked out the 2 items you've mentionned, but the problem still remains.

Danny

4 Messages

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102 Points

10 y ago

Ken,

Removing the videos from my catalog seems to have done the trick. Thank you!

Will there be a fix for this problem or do I need to leave all videos out of my catalog?

Should I create a separate catalog strictly for videos so that I can find them?
Joy

2.1K Messages

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32.2K Points

Simply the fact that you have video files shouldn't be the issue. What types of video file do you have? Where did they come from?

146 Messages

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2.5K Points

Joy,

Glad to help.

I'll have to leave the video issue to Adobe tech support for troubleshooting. It could be that the Organizer is attempting to analyze the videos for face recognition, etc., but that's purely speculation on my part.

Ken

2.1K Messages

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32.2K Points

10 y ago

UPDATE: Daniel and I were able to work off list to get his catalog repaired and now his backup is working correctly. It seems the flaw came from a file he had imported and subsequently deleted from the catalog, which was not updated correctly. I now have a workflow for manually fixing this particular issue. Also, our engineering team is investigating how to prevent this type of flaw from happening in the future.

6 Messages

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120 Points

10 y ago

The backup is working correctly now, thx to Brett. He did a very good job, fast and efficient. I hope the engineering team will find the ultimate solution.

6 Messages

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114 Points

9 y ago

Please Help - I have the same problem and had for a couple of months now. Anyway you can release the manual procedure to fix the problem?

I would hate to loose the information stored in the catalog...
Tim

2.1K Messages

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32.2K Points

Unfortunately, this manual procedure has not been tested enough to release to the general public. It is dangerous and can damage the file further if done incorrectly. I can send you an email with instructions on how to send me the file for repair though.

6 Messages

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114 Points

Please do. The ~\catalog.pse10db is close to 80 Mb big, having roughly 14.000 objects in it. (approx 20 MB zipped)

6 Messages

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114 Points

BTW IS there any log written during the backup psace calculation indicating where/what the culprit element actually is?

2.1K Messages

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32.2K Points

Tim, I've gotten emails from you asking when your catalog will be ready. The fact of the matter is that I was able to repair your catalog in a very short amount of time. And I have sent you several emails letting you know that your catalog is ready for pickup. But it seems you have gotten none of them. I would suggest checking your spam/junk folder for my emails for instructions on how to get your catalog back.

6 Messages

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114 Points

Hi Brett,

I'm terribly sorry about that, but I can see from my spam logs that you indeed did send me something on friday last week, but the content is unfortunately gone :-(

Can I ask you to resend the email once please? - I've added you email address to my white list, and I will keep watching for your, so it should hopefully not disappear again.
Sorry about the hassle..

Brgds,

Tim

5 Messages

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100 Points

9 y ago

I have followed all of the instructions on the link supplied by Brett N and I still can't get the full catalog backup to go past 79%. It just stops. I am desperate. Any ideas?

PE 10.0
Win 7
Backing up to external drive

2.1K Messages

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32.2K Points

Send me your catalog and I'll fix it. Look for an email from me.

5 Messages

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100 Points

OK...Looking for it...

5 Messages

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100 Points

I got a notification of a reply to my post, but that's all.

5 Messages

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100 Points

Got it. Tks

5 Messages

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100 Points

Thanks to Brett N for contacting me last night. He attempted to repair my catalog. But the only problem was that there were some video files in the catalog. Thanks again for your efforts and great communication!

4 Messages

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112 Points

9 y ago

Brett,

I am having the same problem, full backup freezes at 4% during the "Calculating Total Media Size" stage, and you seem to be the expert on making it work. Would you help me? I am desperate!

I am using PSE 10, Windows 7 Home Premium, backing up to external hard drive. Thank you!

4 Messages

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112 Points

9 y ago

Is this thread still open and being monitored by Brett or another employee? I would really like some help.

2.1K Messages

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32.2K Points

Sorry, Adam. I've been away from this thread for a bit. I'll send you some information on how to send your catalog to me for repair.