bob_cook_4733599's profile

1 Message


80 Points

Fri, Sep 21, 2012 12:46 PM


PSE 10 Organizer locks up when using dual monitors

What, if anything, is being done to address Photoshop Elements 10 Organizer stability issues (locks up, doesn't respond) when using dual monitors? I got absolutely nowhere using the tech support chat system, which directed me here after acknowledging that "Adobe always recommends that you use a single monitor for Photoshop Elements 10 application to run the best." This is not stated in the system requirements and appears to be a well known bug as documented in numerous threads on the web.

System specs: W7U; i7-2600K @ 3.4GHz; 16 GM RAM; 2 GTX 570's, non-SLi driving two 1920x1200 24" monitors, all drivers current.

1 Message


62 Points

9 y ago

Not sure my problem is the same as yours, but I found a repeatable way to fix my problem and to recreate the problem: This is for PSE 10 on a Windows 7 x64 machine, with dual monitors on NVIDIA GTX260 GPU. (Note: I am managing the dual-screen setup with DisplayFusion)

The Problem: Clicking a PSE Organizer 10 shortcut shows the Organizer welcome screen while loading, then shows a running process in task manager, but the Organizer main window never appears on screen. creating a new desktop shortcut by the usual methods doesn't help.

The Fix: Delete any existing Organizer shortcuts from desktop, taskbar, and start menu. Kill any running PSE processes. Start PSE Editor. Make its window less than full screen on the primary display. Click the Organizer icon in the upper right corner of the Editor window. Organizer will start normally. Make sure the Organizer window is less than full screen and is on the primary display. Minimize the Editor. Right Click the Organizer icon in taskbar and click "pin this program to task bar". Shut down Organizer. Click the new Organizer taskbar icon. Organizer opens normally with the same size and location as when it was last shut down - works fine.

Now, I was able to also create a new Organizer desktop shortcut (right click on desktop, select New, select Shortcut, navigate to C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe, click ok. This shortcut on the desktop works fine, just like the one in the taskbar. I dragged this desktop icon into the start menu, and it also works fine from there.

How to re-create the problem: Open PSE Organizer with the good shortcut. Drag the Organizer window to the secondart display. Click the minimize icon (or the full screen followed by either the part-screen or minimize icon) in the Organizer window. the window disappears. Process is still running but not visible. Killing the process and trying to restart with any of the shortcuts gives the usual problem.

Going through the above repair process restores normal operation. This is repeatable.

It's now easy, with a bit of discipline, to use Organizer normally without ever incurring the problem - a workaround, not a fix. Perhaps this will help Adobe to identify and actually fix the problem. If someone knows how to call this to the attention of The People Who Matter, please do so.