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1 Message

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70 Points

Sun, Aug 8, 2021 11:21 AM

Closed

LIghtroom Mobile" PREGUNTA SOBRE COMO DESUSCRIBIRME (ASK ABOUT HOW TO UNSubsCRIBE)

No sabía que estaba suscrita. Me instalé la app y me aparecía q debía ingresar mis datos para obtener la prueba gratuita pero acabo de ver que me han cobrado un monto alto que no sabía que estaba pagando. Solo quería la muestra gratuita. Me siento estafada. El pago fue el 6 de agosto. Quiero desuscribirme y que me devuelvan mi dinero

Google Translate: 

I did not know it was subscribed. I installed the app and it appeared that I had to enter my data to obtain the free trial but I just saw that they have charged me a high amount that I did not know I was paying. I just wanted the free sample. I feel ripped off. The payment was on August 6. I want to unsubscribe and get my money back.

Adobe Administrator

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10.9K Messages

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143.5K Points

4 m ago

Subscriptions are managed by your App Store - not Adobe. Please go to the App Store where you purchased the subscription and unsubscribe there. 

Here is a document to guide you:

iOS: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html 

Android: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-android.html