LrC and LrM won't sync - between different usernames/Email-adresses
I seem to have run into a major problem. recently I was on a photo-shooting and took about 2000 shots in 9 days which I copied each day to my iPad Pro. I pre-edited the pics and synchronised the via the Adobe Cloud (1TB of space) hoping that when I returned home I could download the edited selection of pics to my desktop. However, synch got stuck each day, telling me I had 1.5 MB (!!!) left (out of 1 TB). When I came back, nothing happened, noy synch. I tried several times until I decided to call the Adobe-service in Frankfurt. they told me that Adobe couldn't synch because 1) I had the wrong mobile verion installed on my iPad (which I don't believe I have) and 2) that the mobile version on my iPad has been registered to a different Email-address than my LRc. And - according to the hotline-guy this prevents synching between the two LR-versions. My mobile version shows me I am on a 1 TB Scheme, so everything should run smoothly if I could solve the problem. Unfortunately, when I try to change the Email-adress of my LRc desktop-version to the one used by my mobile version, Adobe tells me that "This address is already in use", which is extremely annoying. I believe, only Adobe hotline could sort this mass out.
May be, Rikk has an idea? I am extremely frustrated since this major hickup cost me many hours of additional work at home of editing all thos pictures.
PS LRc is the latest version now since I am on your photography-scheme, and also LR on my iPad should be okay.