CS

2 Messages

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82 Points

Fri, Sep 25, 2020 7:35 AM

Closed

Photoshop for iPad: Error message “cannot be imported unsupported file format”

After updating to IOS 14 I haven’t been able to import photos from my album to photoshop . I’m receiving error message “ cannot be imported unsupported file format” I’ve even tried photos I’ve work with before and same message . Please help!

Accepted Solution

Adobe Administrator

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67 Messages

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2K Points

1 y ago

Hi Chaun,

 

We're sorry for the import issue. Are you seeing this problem with some specific file formats? If you are on Photoshop Mobile 1.6 version then, you should try an reinstall the Photoshop Mobile app and see if that helps. Make sure you save all your files locally or on the cloud.

 

If you aren't on the latest version of Photoshop Mobile then, update it to 1.6 version and let us know if that helps.

 

Regards,

Mohit

(edited)

2 Messages

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82 Points

Thanks that appears to have done the trick 

Adobe Administrator

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67 Messages

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2K Points

Awesome, thanks for the update Chaun.

2 Messages

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30 Points

@MohitGoyal 

Vous ne répondez pas à mon problème. C'est sur mon Mac que je rencontre ce problème, alors que j'ouvre sans problème les images couleurs faites avec le même iphone. La version photoshop sur mon Mac est photoshop 2020

8 Messages

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162 Points

1 y ago

I can’t open any file from my library, in the IPad. I always get the message “invalid file format”. This is happening after Installing the new IPad OS 14. Why is this happening ?

Note: This comment was created from a merged conversation originally titled Can’t open photos

Employee

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109 Messages

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3K Points

1 y ago

As you found out, but posting here for others that find you post- In iOS14 when granting an application access to Photos you can grant access to a specific set of photos with the unfortunately named and placed at the top of the choices "Select Photos..." If you choose that option the application is only allowed to open the images you grant access to, which is set at the time of first run. The subsequent import view does not get filtered to only the allowed photos. If you choose a file that was not part of the set you initially define been blessed, the file shows download from iCloud then throws an error [ "" cannot be imported. Unsupported file format. ] The workaround is to go to Settings, choose the Photoshop app and change Photos access from Selected Photos to All Photos

1 Message

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60 Points

9 m ago

Hi! I have been trying to import new brushes in photoshop on my iPad but it’s saying ‘unsupported file format’ 

My app is up to date, and the brush (abr file) opened in Adobe sketch but it’s not opening in photoshop. 
I even deleted the file and downloaded again but it’s not working. 
What should I do?