bm9rsj4zcnv04's profile

7 Messages

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120 Points

Tue, Feb 4, 2020 2:54 AM

Photoshop Mobile: Requires me to redownload the PSD file every time I want to open it

As long as photoshop is killed in the background. Every time I open photoshop and intend to open a PSD file, it needs to be downloaded again and again from the cloud. No matter how many times I download it, it just disappeared from the local storage. And I tried reinstall photoshop on my iPad which doesn’t work. It sucks...

Responses

Adobe Administrator

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16K Messages

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296.7K Points

2 y ago

How big is the file? Does it ever completely sync down or is the application being killed in the background before the file is completely downloaded?

7 Messages

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120 Points

2 y ago

This problem occurs when the files are in a folder. File size ranges from 250k to 70m. And the files sync down completely, because I can open them successfully. The files are downloaded with Photoshop running, not in the background.

Adobe Administrator

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16K Messages

 • 

296.7K Points

2 y ago

How are you syncing files such that they are in a folder?

Just to confirm, Photoshop saves a copy as .psdc and that is the file that should be opened through the home screen recent list vs open/import of the original psd again? A screen capture of your workflow may be helpful.

7 Messages

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120 Points

Any further instructions?

7 Messages

 • 

120 Points

2 y ago

I create a file and a folder, then move the file into the folder. The file is automatically synced. I reinstalled Photoshop for iPad and redownload the file insider the folder, which means the file is already in the cloud. Plus, on iPad, there is nowhere to find such a .psdc file. All I can do is to open a file in the cloud documents menu, which is shown in the screenshot below.  

7 Messages

 • 

120 Points

2 y ago

Any further instructions?