john_mcassey's profile

267 Messages

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4.2K Points

Fri, May 14, 2021 4:30 AM

Closed

3D broken in Photoshop 2021

No views: grown plane, X Y Z axises senondaty view, mesh boundries, UV,  etc

Employee

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137 Messages

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2.7K Points

8分前

Try this:
Documented in the 3D section on the known issues page: https://helpx.adobe.com/photoshop/kb/known-issues.html

In Photoshop 22.4 (May 2021), use of 3D features (Text extrusion, Lighting Effects, Normal Map and Bump Map filters) may not update the screen properly or render the correct results.  

We recommend using the Tech Preview option for overriding Photoshop’s native canvas mode to continue to use the 3D features.

Go to Preferences > Technology Previews, and check the item Deactivate Native Canvas, then restart Photoshop. 

47 Messages

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694 Points

7分前

@dramenon Hello and thank you for this post. I am experiencing issues with Filter > Render > Lighting Effects. I have tried turning on the preference "Deactivate Native Canvas" and the menu command, Lighting Effects... is greyed out in 8-bit mode. It seems to me, deactivating native canvas stops lighting effects from working. When this preference is unchecked, Lighting Effects corrupts the preview.

Adobe Photoshop Version: 22.4.2 20210602.r.242 a4f6042  x64 Number of Launches: 925 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:5, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 16 Logical processor count: 32 Processor speed: 3200 MHz Built-in memory: 98304 MB Free memory: 55366 MB Memory available to Photoshop: 90982 MB Memory used by Photoshop: 71 % SAM SDK Version: 2.0.0-main.480 ACP.local Status:  - SDK Version: 1.45.1  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.14.0.17  - Min Core Sync Required: 4.3.28.24 ACPL Cache Config:   - Time to Live: 5184000 seconds  - Max Size: 20480 MB  - Purge Percentage: 50%  - Threshold Percentage: 85%  - Purge Interval: 60 seconds Live Edit Client SDK Version: 3.80.01
 

Employee

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137 Messages

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2.7K Points

7分前

Lighting FX will be grayed out for 16/32 bit files, however, having it grayed out for 8 bit is not correct.

If you could email, daniel at adobe dot com your Help - System info, I would like to see if there is additional info that could shed some light on why this happened. 

And if you can locate and add the "sniffer-out.txt" file(s) that would also be useful.

They are found here: 

/Users/username/Library/Preferences/Adobe\ Photoshop\ 2021\ Settings/sniffer-out.txt 

47 Messages

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694 Points

@dramenon I have added screenshots to demonstrate and I searched my system, there is no "sniffer-out.txt" on my system. Thank you.

Employee

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137 Messages

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2.7K Points

I received your email (thank you) and are investigating. 

If you have any other details you would like to share please feel free to contact me again.

47 Messages

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694 Points

With "Deactivate Native Canvas" on, the Spot Healing Brush Tool" does not update. I am on a new layer with "Sample All Layers" checked on. When I paint over the spot I want to be removed, I get the dark "paint" look over the spot. When I lift my tablet stylus, the overlay remains and the view does not update to show the spot removed. I go to the Layers panel and toggle the eye icon off then on, and then I can see the spot was removed. I checked off the "Deactivate Native Canvas" preference and the spot healing tool works as expected.

47 Messages

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694 Points

7分前

Adobe Photoshop Version: 22.4.2 20210602.r.242 a4f6042  x64 Number of Launches: 927 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:5, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 16 Logical processor count: 32 Processor speed: 3200 MHz Built-in memory: 98304 MB Free memory: 59276 MB Memory available to Photoshop: 91060 MB Memory used by Photoshop: 71 % SAM SDK Version: 2.0.0-main.480 ACP.local Status:  - SDK Version: 1.45.1  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.14.0.17  - Min Core Sync Required: 4.3.28.24 ACPL Cache Config:   - Time to Live: 5184000 seconds  - Max Size: 20480 MB  - Purge Percentage: 50%  - Threshold Percentage: 85%  - Purge Interval: 60 seconds Live Edit Client SDK Version: 3.80.01 Manta Canvas: Disabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Disabled. Image tile size: 1024K Image cache levels: 6 Font Preview: Medium TextComposer: Latin OpenCL crashed on 2019-01-07 at 2:40:49 PM (Initializing OpenCL and OpenCL enabled features)  ------- GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny:               0

Employee

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137 Messages

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2.7K Points

7分前

Thank you for posting these images. 

1 Message

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60 Points

@dramenon so, is that all? no solution!

1 Message

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60 Points

@roshan quintus Give a guy a chance to figure it out, perhaps... coding is not an immediate thing, in any piece of software as complex as Photoshop (honestly, some operating system software is less complex). 

The solution may well be forthcoming, and it may be something that requires yet another hotfix or update. Those also take more than a few days to produce.

Patience is a virtue, in this case.