ccmobs's profile

1 Message

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70 Points

Wed, May 19, 2021 7:08 PM

3d not working in latest CC 2021 Photoshop

I cannot get the 3d extrude to work in either Mac or Windows Photoshop. Both machines have dedicated graphics (8GB) and it is turned on in preferences. The Mac is Catalina and Windows is Win 10...Photoshop is updated on both.

Is there a bug in this latest build? Both machines are having the same issue: No move, rotate, scale tools. I have even gotten an error popup stating the I needed a graphics card! I have a dedicated Nvidia card with 8GB VRAM!

Any help would be appreciated.

Christopher J Mobley

Accepted Solution

Employee

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137 Messages

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2.7K Points

5 m ago

Documented in the 3D section on the known issues page: https://helpx.adobe.com/photoshop/kb/known-issues.html

In Photoshop 22.4 (May 2021), use of 3D features (Text extrusion, Lighting Effects, Normal Map and Bump Map filters) may not update the screen properly or render the correct results.  

We recommend using the Tech Preview option for overriding Photoshop’s native canvas mode to continue to use the 3D features.

Go to Preferences > Technology Previews, and check the item Deactivate Native Canvas, then restart Photoshop. 

1 Message

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62 Points

Thanks a lot! it worked in macbook pro

1 Message

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60 Points

Really, it´s working. Thanks!

2 Messages

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76 Points

 Thanks! Worked like a charm. 

8 Messages

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90 Points

@dramenon
Would be really cool if it just worked
 

1 Message

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62 Points

4 m ago

Thank you so much Dramenon! I had the same issue and have been looking all over for support. This worked. Really appreciate it!

1 Message

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60 Points

4 m ago

Thanks much for your remedy. Just spent 2 hours this  morning in frustration with this. 

1 Message

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62 Points

4 m ago

Yes!  Finally I can try 3D!

1 Message

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62 Points

3 m ago

Thank you so much for this advice. Been pulling whats left of my hair out for 2 days trying to figure out what was wrong. Works beautifully again.

3 Messages

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90 Points

3 m ago

I have followed the advice and clicked Deactivate Native Canvas but when use 3D the option under Spherical Panorama to New panorama layer from selected layers is greyed out.

I am trying to edit a spherical 360 degree panorama.

Any advice ??

Thanks

Steve

3 Messages

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82 Points

@steve_mccoy

I have the same problem 

3 Messages

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90 Points

3 m ago

Thanks so much ! It's been 2 days that I have been racking my brains trying to find the origin of the problem!

On the other hand, do you know if this problem will be solved soon and also if, as normal, deactivated this option allows to increase the performance of Photoshop or on the contrary, it is better to leave this option activated?

(edited)

2 Messages

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114 Points

3 m ago

Incredible. This is the easiest Adobe fix I’ve ever found. Thank you!

2 Messages

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70 Points

3 m ago

OMG thanks man!  this was driving me wild. I could not figure why I was not getting the 3D elements tool when selecting the move tool...This was the answer! thank you...thank you.

8 Messages

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90 Points

2 m ago

Why is this still an issue 3 months later?

25 Messages

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432 Points

2 m ago

I just saw this and am concerned about future developments:

https://helpx.adobe.com/photoshop/kb/3d-faq.html

Adobe Administrator

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300 Messages

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3.9K Points

@Robyn Aber,

Unfortunately, as of Photoshop 22.5, released in August 2021, we're letting folks know that Photoshop’s 3D features will be discontinued.

3D features have enjoyed long success within Photoshop over the course of  10+ years, however the personal computing industry has recently been transitioning away from use of OpenGL  (having to do specifically with how programs use GPUs, which is critical for 3D) toward native GPU APIs (i.e., Metal and Direct X), and we observed deterioration in usability and maintainability of Photoshop’s 3D features, all of which needed OpenGL. That simple checkbox in Technology Preview switches the mode back to GL, and some features do indeed work there, however we've been notified in no uncertain terms that OpenGL support should not be relied upon, and it could stop working at any moment, most likely coincidental with an operating system update.

We are looking at several ways to backfill some elements of the features that have been removed, since not all 3D engine features are strictly confined to 3D workflows (eg, Lighting Effects or spherical panorama).

For those interested in going deeper into 3D tooling, check out the Substance line of 3D products.

2 Messages

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76 Points

Well, crap! The joy of using the PS 3D tool is that I don't have to work in multiple apps. I don't even use the outputs provided. I just render the old fashion way - to PNG/JPG. It's so simple and efficient. I will miss the feature, tremendously. — Sincerely, Photoshop user since the beginning - literally! 

Adobe Administrator

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300 Messages

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3.9K Points

We do offer access to the last two full versions of Photoshop in the Creative Cloud application, and as long as GL is supported by operating systems (if you can hold off on upgrading), you can still use the version of Photoshop where 3D was most stable; I'd say around 22.2 from last December. Once we release a new full version of Photoshop (the next will be version 23.0), then you can install both 23 AND 22.2, and launch either one without having to uninstall the other version. I know it's not ideal, but it will buy some time while we work on how to restore some of the key lost functionality that was tied to the former 3D system.

25 Messages

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432 Points

@mark_dahm   Thx for your note, Mark. It's so disappointing to hear about Ps ending 3D support. I've been trying for a couple years to learn 3D features well enough to create some unique new types of composites. Sorry to say, but I'm not a fan of the Adobe subscription model. Probably b/c I'm a serious hobbyist and not earning income to pay a lot (the Photo Pkg pushes my limits). So the idea of having to pay for additional programs/products (Surface, Dn, or other) to get the 3D features I'm becoming acclimated to & have invested a lot of time to come a bit up to spd on is beyond a bummer.  Any chance of Adobe integrating Dn into Ps & adding new functionality (like the take a photo with your phone to gen a 3D model "sneak" peak)?

(edited)

Adobe Administrator

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300 Messages

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3.9K Points

@Robyn Aber , I hear you; I know it's disappointing, and that's from both sides (as a user and employee). While we couldn't resuscitate all those 3D features that had accrued over the years, it doesn't mean we can't develop new takes on some of those workflows. I know 3D text usage is high, as is Lighting Effects, two features that I'd personally love to see brought back on some form; spherical panorama was special, too, though I know catered to a smaller slice of users that those other two.

Stability is feature number one, and this move, as difficult as it is, is a step toward the stability we need to have great feature conversations like what you mentioned.