D

1 Message

 • 

70 Points

Tue, Mar 30, 2021 7:41 PM

Closed

Apple M1 Problems - Creative Cloud

Mac Mini M1, Big Sur 11.2.3

Creative Cloud app does not work. Can’t click anything. Creative cloud website works. I can click on links there. 
Lightroom appears to work fine, but I haven’t really dived in yet. 
Photoshop always gets stuck on some sort of extension during startup. 
All Adobe apps appear to be latest updates. 
Please advise. 

2 Messages

 • 

70 Points

10 m ago

I've just upgraded to a MacBook Pro M1 and was having the same issue.

I used the Creative Cloud Cleaner tool, deleted /Library/Application Support/Adobe, restarted then reinstalled Creative Cloud and my apps. Photoshop is working fine now.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

1 Message

 • 

60 Points

10 m ago

Same here, I received my M1 yesterday, CC is frozen and Photoshop won't launch