MJ

10 Messages

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168 Points

Fri, Jul 23, 2021 3:46 PM

Colorize Neural Filter

I've been using the colorize neural filter since it was released and have been really happy with it.  However, suddenly it wouldn't function...said it hadn't been downloaded and when attempting to download it again, it would immediately go back to the 'Download' prompt after about half a second.  I removed the PluginData folder (as per a support document/forum post) which enabled me to download the filter again.  However, post-download, as soon as I add a focal point to the colorization preview it errors with "There was an issue running filters" and the focal point is ignored.

I'm using the latest version of Photoshop CC (v22.4.3, last updated on 24th July 2021), running on Windows 10.

2 Messages

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80 Points

3 m ago

Where is the plugin data folder located? I have the same issue.

10 Messages

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168 Points

@Sharon Preston , on Windows 10 it's located in C:\Users\<username>\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery and is called PluginData.  Renaming this folder and restarting Photoshop will force all the neural filters to need downloading again.  Renaming this folder resolved my initial problem of the colorize filter not downloading, but it doesn't resolve the issue I have with the focal points not working (and the filter error I'm seeing).

(edited)

25 Messages

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432 Points

If we alter or rename the PluginData folder will it affect all plugins and not just the Adobe Neural Filters?

I have a ton of 3rd party plugins to Ps 2021 (on my Win 10 PC - which has just developed the bug with the Colorize neural filter being made inactive and undownloadable). I cannot afford to have any of my other plugins rendered unusable. Or, if there are updates to any of those 3rd party filters, I cannot afford to have the installers for those non-Adobe plugins be confused and not find the install folder for them.

If I must Oz-like hide the man behind the curtain (ie, fake Ps into thinking there isn't already a Colorize neural filter downloaded) I need to be absolutely sure there will be no impact on other installed Adobe and 3rd party plugins.

Do you know if that's the case for sure? Thx.

(edited)

10 Messages

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168 Points

@Robyn Aber From my experience, it only affected the PS neural filters.  I also have 3rd party filters (Google Nik, Topaz DeNoise, Topaz Sharpen, and Topaz Gigapixel) and they were all unaffected after I renamed the folder I mention in the other comment.  Worst case scenario is to then delete the new folder that gets created after the old one if renamed, then rename the old one back to the original name and you're essentially back to how it was before you touched it.

25 Messages

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432 Points

Thx Mark! Yes, we have a lot of the same types of plugin filters. So if yours are okay I should be okay too. I've learned to be cautious about both Ps updates and rollbacks (and getting some Adobe phone tech spt) after experiencing some serious problems after doing so... Take care.

1 Message

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60 Points

3 m ago

same problem after update, had to re-download all filters from cloud again.  They all downloaded except the colorize filter which would go back to the download filter again in about a second. I should not have to do a workaround, there must be a problem.  Several months had a similar problem with neural filters, A later update must of fixed it, so I will wait for a fix, rather than make a bunch of changes for a work around that might mess something else up.  This is a very useful filter when it works.

46 Messages

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684 Points

3 m ago

I have the same problem with the filter.

5 Messages

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108 Points

3 m ago

Having same problem after photoshop update.... Will not download.

How on earth can you get to grips with this? I'm paying enough for photoshop and the function I want refuses to work.

10 Messages

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168 Points

@Stevo Denton Technically (someone can correct me if I'm wrong), I'm pretty sure the neural filters are still in Beta so it's a case of 'Great if they work, not much we can do if they don't'.  I've used the feedback tool within the neural filters themselves but that's the most which can be done.

5 Messages

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108 Points

I've been using Colorize for months on a massive project. Recently had Photoshop update and boom - it's gone. The new format on the latest update has all the Neural filters I want working and downloading but not Colorize. I'm on Windows 10 and tearing my hair out with a big chunk of the project still to go...

Question: Does anyone from Photoshop actually pick up on these posts?

After all I am paying them to use Photoshop it's not a Freebie is it.

5 Messages

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108 Points

@Mark Jones I went into my Adobe Account and found the technical Help line... Can't recall how I did it sorry.... They checked on my account and saw that I am an up-to-date subscriber to Photoshop and off we went.

As you say, couldn't find anything on the actual Photoshop link in the software and so tried Adobe, after all they own it... Hope this helps. 

10 Messages

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168 Points

Champion

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1.8K Messages

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30K Points

3 m ago

Works fine here. 
Whenever you have a bug, please at least mention which OS you're using...

10 Messages

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168 Points

@earth_oliver , sorry...my bad.  I'm using Windows 10.  I'll edit the post to include this (assuming it'll let me...I'm new to this community).

25 Messages

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432 Points

@earth_oliver    Out of curiosity, are you using a Mac/Apple? Most of the issues that develop seem to be Win-related ....  I'm on a Win 10 & in the same boat as the other posters who have issues. But my F.S. actions still work ....  ;-)

177 Messages

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4.1K Points

2 m ago

I am using Win10 and I am having the same issue. First, Photoshop prompted me to re-download this filter, but when clicking the download button, nothing happened. Then I deleted the "colorize" folders inside this folder:

C:\Users\[username]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

After doing that, I was able to download the Colorize filter and run it again. But if I try to add a focal point to change any color, it won't work and a yellow warning triangle appears with the tooltip "There was an issue running filters". 😔

I hope that someone at Adobe will look into this, because there seems to be a lot problem (at least on the Windows side of things) having this kind of problems (especially, being asked to download the filter, but not being able to do so).

(edited)

5 Messages

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108 Points

2 m ago

I contacted the Photoshop tech department and they sorted it.... Said it was a corrupt file in an update. Works perfectly now.

5 Messages

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108 Points

2 m ago

Contacted Photoshop (Adobe) tech department and they sorted it by entering my PC remotely. Said it was a corrupted file via latest update.... One off - I dunno.

Works better than ever now... Good luck

10 Messages

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168 Points

@Stevo Denton ...but presumably they didn't give you any specifics as to what was corrupted or how to fix it yourself if it happens again?  I'm surprised that support helped with the neural filters because they're officially still in beta.

10 Messages

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168 Points

@Stevo Denton oh, and how did you actually end up getting in contact with support?  I've tried and all I can find are links directing towards these forums.  :-(

25 Messages

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432 Points

@Stevo Denton   Steve, When they got your Colorize neural filter working again can you also use the Focal Pts in that filter after their help? I tried the workaround others suggested. Was able to re-download the suddenly non-working Colorize. But I get Yellow Triangles with accompanying Error Msg that the filter isn't working right if I try to use the focal points in the newly re-downloaded Colorize. I see others above had the same issue on their Win (10) PCs too.