M

8 Messages

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140 Points

Thu, Aug 19, 2021 12:02 PM

Closed

Acknowledged

Crash on Windows - Photoshop 22.5 NVIDIA Drivers

Hi.
I have photoshop 22.5 (testing it before purshase).
When I try to create a new document or open an image, no matter the format, photoshop crashes.
Any idea how to solve this?

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

5 m ago

Cool. Found it. Thank you. Engineering is investigating.

8 Messages

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140 Points

@JeffreyTranberry  Great. Hope they can solve it.

7 Messages

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134 Points

5 m ago

8 Messages

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140 Points

@juandiazeta Thanks. Already tried everything in that post, including uninstalling and reinstalling it. The problem is the same.

Adobe Administrator

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16K Messages

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296.7K Points

5 m ago

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

8 Messages

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140 Points

@JeffreyTranberry  Each time it goes down a crash report is sent. At least 6 were sent. 

I'm using windows 11

(edited)

8 Messages

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140 Points

@JeffreyTranberry  I tried to install in another pc and it works but not on the one I need.

2 Messages

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70 Points

5 m ago

Since updating to 22.5 yesterday (8/19/21), Photoshop will not save any new or existing PSD files; it literally just disappears in an instant and it takes a minute for the crashed message to pop up. I have sent every crash report to both Adobe and Apple. It basically shut down my ability to complete projects yesterday afternoon, meaning it's useless. I followed all the troubleshooting advice from Adobe... nothing worked. I upgraded to the latest MacOS version very early this morning (2:30am) to try to resolve the issue and complete the deadline-sensitive project... no improvement.

I've used Photoshop since the very first version. I think Adobe is rushing these updates (because they are way too frequent) and not making sure it works in real life circumstances, not just their sterile testing environment.

For now, I'm downgrading to an earlier version until I see others reporting that the problem has been fixed. To say that I'm beyond frustrated is understating just how serious this is. I'm exhausted. I'm pissed. And I think Adobe should give a significant discount on our subscription renewal to offset by a fraction the lost productivity (and revenue generation) from wasted hours I've worked trying to resolve this issue so that I can complete the now overdue projects.

Adobe, do better.

       

(edited)

8 Messages

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140 Points

@Brad Neese I tried the orevious version and it works

2 Messages

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70 Points

@marionuno I have as well, downgrading to 22.4.3 and it is indeed working.