matt_brunworth_8ouu0mvnmp4hk's profile

1 Message

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74 Points

Wed, Aug 18, 2021 9:50 PM

Closed

Acknowledged

Crash when saving with Smart Objects linked to server (VPN)

The Photoshop update now crashes every time I try to save my file. The file has numerous linked Smart Objects which are on the server (I am connected to it over VPN). If I unmount the server, the file will save. I tried multiple times to save, tried rebuilding Settings. Reverting to version 22.4.3 stops the crashes.

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

3 m ago

I found the crashes you submitted. Thanks for submitting those! Engineering is looking into this.

(edited)

2 Messages

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74 Points

3 m ago

My team work on files that exist on a remote server – since the 22.5 update when they hit save on any .psd file that includes Linked Files within it, the software crashes immediately and the file isn't saved. Worst of all, no recovered files are generated either, so all work up to that point is lost.

I replicated the file set-up on a local hard disk and it worked fine, so the problem seems specific to files on a remote server – please can this be fixed asap; we've had to revert back to v22.4 for the short-term but that's obviously not sustainable. We also can't work on our local disks or even EHDs because we operate as part of a much bigger team who need to access finished artwork from us.

Embedded files seem to work fine, but we're then duplicating filesizes and unable to enact changes that link through multiple .psd files so we really need the Linked Files issue fixing as soon as possible :)

Note: This comment was created from a merged conversation originally titled Saving with linked files crashes the software (v22.5 only)

Champion

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1.8K Messages

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30K Points

I'll make sure this bug gets reported. Thanks.