C

4 Messages

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210 Points

Thu, Aug 19, 2021 8:30 PM

Closed

EPS just opens

All of a sudden I am not getting the window asking what size etc to open an eps. It simply opens as a 50K file at 72dpi. Completely unusable. Running on Windows10Pro. CC auto updates. Please help! 

Accepted Solution

Adobe Administrator

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16K Messages

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296.7K Points

3 m ago

If you go to Help > System Info... what version does it say you have?

Make sure you have: Adobe Photoshop Version: 22.5.0 20210809.r.384 ce617de  x64

4 Messages

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210 Points

3 m ago

Even though I have auto update turned on, I was not running the latest version apparently. This problem solved. Thank you for your time!!