M

2 Messages

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132 Points

Fri, Apr 30, 2021 6:59 AM

Closed

Graphics Processor Settings not working

I have been using Photoshop 22.3.1 Release and some things have stopped working.  I can no longer do a lot of the 3D bump maps and such.  It is now saying:

 "The 3D features require that 'Use Graphics Processor' is enabled in the Performance preferences.  Your vido card must meet the minimum requirements and you may need to check that your driver is working correctly."

I have tried checking this in the Performance preferences and get this message:

"Photoshop detected an error in your display driver.  Update or reinstall the driver and check Use Graphics Processor to retry."

I have reinstalled the driver and still cannot select this box.  When I click on the 3D preferences, I get the following message:

"All 3D settings have been disable because the 3D functionality depends on Open GL which is disabled.  Your system display driver has caused Photoshop to crash and you need to update or reinstall this driver to the latest version.  After this is done, go to Performance and check the "Use Graphics Processor" check box."

I have reinstalled the NVIDIA driver, I have logged into the NVIDIA control panel and changed to "Prefer maximum performance."  I'm using a NVIDIA Quadro K600 New Feature Branch Version 466.11.  Any help would be appreciated as this worked last week and just stopped working.  Thank you so much.

Accepted Solution

3 Messages

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104 Points

7 m ago

I had this too. The GPU acceleration checkbox in the preferences was greyed out and it said "...an error in your display driver...".

Photoshop also froze completely every 10 minutes or so.

I went back to 22.3.0 and things seems to be fine again. So try and downgrade.

2 Messages

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132 Points

@Carl  

Thank you so much!  This did resolve my issue.  Must be a bug in the 22.3.1 version.  I have wasted hours trying to fix this and I REALLY appreciate your help.

1 Message

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66 Points

I had the same problem and also went back to 22.3.0 version. All works good. 

1 Message

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62 Points

@Carl Consegui resolver (depois de tentar de tudo por dois dias) desabilitando a placa integrada, veja detalhes em outra publicação:

https://community.adobe.com/t5/photoshop/photoshop-n%C3%A3o-reconhece-a-placa-de-v%C3%ADdeo-geforce-gtx-1650/m-p/12008350#M536629

4 Messages

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90 Points

Once again software developers includes bugs rather fix the current ones. On Mac, there is the same trouble and the wheel zoom and normal zoom is infinite and never stops

(edited)

4 Messages

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90 Points

MarieJC
We pay each months for an upgrade and good software, I do not pay. to get downgrades....