juandiazeta's profile

7 Messages

 • 

134 Points

Wed, Jun 2, 2021 6:35 PM

Closed

In progress

Load action pack crash Photoshop

Hi,

when I try to load an action pack Photoshop quits unexpectedly.

Tks.

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

8分前

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

7 Messages

 • 

134 Points

Hi

my cliente submit the report.

tks

(edited)

Employee

 • 

137 Messages

 • 

2.7K Points

What Action set is causing this to happen?

What version of Photoshop?

What operating System? 

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

Found it. Anyway to get a copy of the action pack that reproduces this? Is it simply loading it causes the crash, or playing the action once it's loaded?

Sr. Product Manager, Adobe Digital Imaging

7 Messages

 • 

134 Points

Hi,

i´m from Argentina, my english it´s not the best, excuse me...
The Action Pack works perfect in my Photoshop 2020, please check the image capture (and test in other clients Ph versions, including the last version).
My client have the last versión of Photoshop...
The crash appears when trying to use the "load actions" function in the Actions window menu.

I can send you the actions file privately if you tell me how to do it.


tks


Employee

 • 

137 Messages

 • 

2.7K Points

Thank you,

Yes, please contact me daniel at adobe dot com

I can take a look at the issue.

Please include any steps that you think may help me reproduce the error.

System Info

Version of Photoshop 

Your English is fine :)  and if you prefer you can also write in Spanish

(edited)

Adobe Administrator

 • 

36 Messages

 • 

1.1K Points

8分前

Hola, Juan,

¿Está sucediendo esto en una sola máquina?

¿Y esta es su máquina o un cliente?

¿Puede intentar obtener el archivo ATN de esa máquina?

Quizás se dañó durante el proceso de copia. Tengo su archivo y está funcionando en todas las máquinas que hemos probado aquí.

Saludos,
Tom Ruark
Ingeniería de Photoshop

/////////////// ENGLISH /////////////////////////////

Hi Juan, 

Is this happening on only one machine? 

And is this your machine or a customers? 

Can you try getting the ATN file from that machine? 

Maybe it got damaged during the copy process. I have your file and it is working on all machines we have tried here.

Regards,
Tom Ruark
Photoshop Engineering

(edited)

7 Messages

 • 

134 Points

8分前

Hi Tom, nice to meet you, I'm glad to hear from you. The computer belongs to a client, she sent Adobe a complete report, you can find the email she used to send the report in this thread, I understand that you hid it for security / spam reasons.
Surely she has a problem with her computer, in this sense, I thank you very much for your time and I am satisfied that the Actions are compatible with the latest version of Photoshop. A big greeting from Argentina.

8 Messages

 • 

140 Points

5分前

Hi. I have photoshop 22.5. When I try to create a new document or open an image, no matter the format, photoshop crashes. Any idea how to solve this?