S

3 Messages

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90 Points

Mon, Aug 16, 2021 5:08 PM

Closed

New update to PS sliderbars

HI,

The other day my PS updated and now when I open an image there are slider bars on the side and the bottom, even though it is full screen, these only used to be there when I would zoom in on an area I was working on.  Everytime I crop an image it crops 2/3'ds of the image then shoots off to the grey area without completing the crop, I then have to press CTRL 0 to get it back to the full screen again and continue with my cropping.... its very time consuming and a bit of a pain for something that used to be so simple.  I have no idea if it is something to do with the sliderbars or the crop tool but any advice as to how to stop it doing this would be great.  It didn't do this prior to the update. I work on a PC and use Windows 10

Thanks

Sally 

Champion

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1.8K Messages

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30K Points

5 m ago

Window>Application Frame?

3 Messages

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80 Points

@earth_oliver No, it's not. I have the same problem since I updated this morning. Tried it with and without application frame:

https://www.loom.com/share/ba851dfc95e14c54bd822cb63233e2e1

When I open a file (any file) it is cropped and the window frame must be resized by hand or by +/- to get displayed completely.

 

Adobe Administrator

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16K Messages

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296.7K Points

5 m ago

Overscroll is turned on. If you don't want the scroll bars to show, go to Preferences > Tools... and uncheck "Overscroll"

3 Messages

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80 Points

Thanks for this suggestion, Jeffrey. In my case it is not working. "Overscroll / Überscrollen (German)" was unchecked by default. But the smaller window with scrollbars is still there when opening a file. … Whether the box is checked or unchecked. Of course I closed and restarted the progam after each changed setting.

BUT … I found out that it must have somthing to do with an external display: When I unplug the external Thunderbolt display from my MacBook pro and open a file on the MB-display, it opens as usual in full dimensions.

I remember that there was the same problem after an update a few years back but I don't know how it stopped. Does anyone have an idea?

Adobe Administrator

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300 Messages

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3.9K Points

We recently fixed a bug where dragging an image across multiple monitors with different resolutions caused green fills to occur, and a weird 1/4 size tile instead of the full image. 

Are you using PS 22.4.3 or later?

3 Messages

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80 Points

Dear Mark, it's the latest PS version: 22.5.0


You're right. If I open an image as usual on the external display, it has an approx 1/4 size and scrollbars. When I drag it to the MB-display, the window size stays the same. When I then close and reopen the image, it opens directly on the MB-display and … it's displayed in full size. But if I open a second image, it automatically opens on the external display and again only in 1/4 with scrollbars. 

This penomenon first occured with the update to 22.5.0 on Tuesday.


Thanks a lot for your patience and help. Maybe we can fix this together.