david_moore_ggwbixb7ukau2's profile

1 Message

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70 Points

Wed, Mar 20, 2019 10:10 PM

Photoshop 2019: Load files (exr's) into stack is crashing (Windows)

Difficult to pinpoint as I have upgraded to new computer (AMD Treadripper with 128gb ram). When installing latest version of photoshop (2019 20.0.3).

My usual workflow of importing multiple 3dsmax renders saved as 16bit EXR files does not work, it crashes after loading a few images into the layers. It doesnt crash out of photoshop but the operation crashes. I am having to use my old computer (Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08) to load in and setup the photoshop file.

Has anyone else had this issue? Next point is to test it with an older version of photoshop on the new computer.

Responses

Adobe Administrator

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16K Messages

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296.7K Points

3 y ago

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.

1 Message

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60 Points

10 m ago

I am experiencing the exact same issue. PS crashes after 9 images loaded into stack.

21.2.4 release