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2 Messages

 • 

80 Points

Tue, Dec 15, 2020 2:28 PM

Closed

Solved

Photoshop 2020: Crashes before launching (Windows 7)

Hello,

Today I can't all of a sudden launch photoshop anymore. I have to say my computer still runs on Windows 7 (that will be updated soon, but is not possible for the moment).

Photoshop have been working great till few days ago. All the other app's of Adobe CC are still working, only photoshop send an error before even launching. how can I solve this? I have already tried many offered solution on the web, but none of them seem to be effective. I hope one of you might be able to resolve this. I guess that the issue occured after a windows update.

Regards,

Liselotte

Official Solution

2 Messages

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70 Points

1 y ago

@Liselotte_VR , I found the solution for me! It was an updated Camera Raw that messed up my PS.
I had to install an older version of Camera raw, the PS started fine!
Look for detailed description here (use the version Camera Raw 12.4 version):
https://community.adobe.com/t5/photoshop/can-t-start-photoshop/td-p/11667211?page=1

Good luck. /Gson

2 Messages

 • 

80 Points

Hi Gson,

You made my day! I already spend so many hours on that issue trying to solve it.

Regards,

Liselotte 

1 Message

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62 Points

@Gson

This is amazing! It works. I was worried that I wouldn't be able to use PS anymore. Thank you so much.

2 Messages

 • 

70 Points

1 y ago

I've got exactly the same issue.
"crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000147C2AAA0""

I also run Win 7 and do not have any other issues...