micha_g_fgf13cxi8ecvb's profile

4 Messages

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140 Points

Tue, Nov 19, 2019 12:31 PM

Closed

Photoshop 2020: Wrong saving progress (Windows)

When I save the file in Photoshop 2020 (v.21.0.1, Windows), the progress indicator quickly goes to 99% and then it stays a long time before the file is saved.

The saving time is the same as in the 2019 version, the progress indicator only works badly.

When I turn off save in background then the progress bar works correctly.

Adobe Administrator

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16K Messages

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296.7K Points

2 y ago

Are you saving locally (e.g. to the desktop) or to an external drive or server?

4 Messages

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140 Points

2 y ago

Locally no matter on which drive. In Photoshop 2019 it worked without issues.

2 Messages

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70 Points

2 y ago

Yeah I have the same problem. It is stuck on 99% and it took really a long time.
This project I'm saving on external drive.

Adobe Administrator

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16K Messages

 • 

296.7K Points

2 y ago

Are you using a version of Photoshop from Adobe.com or another source? I'm not seeing active accounts under either of your email addresses.

2 Messages

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70 Points

I have a version from the school that I teach. You can check under Zavod AI or Matej Hrček as administrator

1 Message

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60 Points

2 y ago

I have the same problem.  My copy is from Adobe (21.0.1).  Mostly does the 99% thing but randomly and infrequently reverts to the correct indication upon saving.

I am saving to an attached SSD.  If I turn off Save in Background, then the progress bar shows front and center and behaves normally.  So, it is only when Save in the background has been selected and the progress indicator is on the bottom bar that it misbehaves.

2 Messages

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72 Points

2 y ago

Same issue, getting stuck already at 21% or anywhere...
Working on Mac with Catalina

1 Message

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60 Points

2 y ago

I have a similar problem where the save progress remains unchanged but only while a menu is open or had been clicked on (like File menu). While you keep this menu open the progress of the save will not complete. When you close the menu the progress indicator will complete on cue.

1 Message

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60 Points

1 y ago

Unticking "save in Background" show progress bar, but prevents any other actions until file is fully saved. The issue really is that the latest version saves really slowly.

125 Messages

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2K Points

1 y ago

Same issue on PS 21.2.2 on OSX 10.14.6.

Progress bar goes to 99% fast, then the last percent takes a lot of time.

Adobe Administrator

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67 Messages

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2K Points

6 m ago

Hi all,

 

We're sorry for the stuck issue. Could you please update Photoshop to the 22.4 version via the Creative Cloud Desktop app and check if that helps to resolve the save stuck issue. To know how to update, check out the following link: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Let us know if that helps.

Thanks,

Mohit