L

2 Messages

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132 Points

Sun, Oct 25, 2020 2:27 PM

Closed

Photoshop 2021: Program error opening files

I cannot open images from Lightroom into Photoshop 2021. Instead I receive the following error message: "Could not complete your request because of a program error". After receiving this message the only way I can close Photoshop is to end the task in Task Manager. If I try to edit a copy from Lightroom, I receive the following error: "IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop - . Opening an image in PS will load up Camera Raw as normal, and it allows me to make edits in CR; however, when try to open the file in PS from CR, I receive the error message "Could not complete your request because of a program error". Everything works as it should with Photoshop 21.2.4

Accepted Solution

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

If your card is not supported you may need to upgrade your graphics card.

2 Messages

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132 Points

Thanks for your help. I'm running a refurbed Dell Optiplex 7010 with what seems to be an inbuilt Intel graphics card - no separate GPU, from what I can make out. Most of my work does not involve using PS, but I think it might be time to upgrade my system.