nicolas_picard's profile

32 Messages

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912 Points

Wed, May 20, 2020 2:16 PM

Photoshop 21.1.3: Hue Saturation dialog not responsive

Huge reproducible bug with Hue/Saturation Dialog Box. 
Open a document, file, photo, then open try to manipulate Hue/Saturation, the slider moves a little bit then freeze. The problem is that it freezes the whole app. The only solution I found - one time again - is to kill the app and reboot. 
-
I'm sooooooooooo fed up with all these bugs on such simple manipulations.

https://youtu.be/nRZ3YdX_3xk

102 Messages

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2.2K Points

1 y ago

You can also apply Hue/Saturation as an Adjustment Layer to get around this if you need the rulers on.

63 Messages

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1.2K Points

This is the most helpful help I've seen.  But I'm a bit weird and really, really like layers.

32 Messages

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912 Points

haha

Champion

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1.9K Messages

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28K Points

If you actually like Layers then Adjustment Layers should be right up your alley. 

3 Messages

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82 Points

1 y ago

This is happening to me since updating to the latest version (21.1.3) today. It's not confined to hue/saturation either. Certainly I'm experiencing it with brightness/contrast and exposure dialogues. This is on macOS Catalina version 10.15.2.

3 Messages

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82 Points

Turning rulers off as suggested seems to have fixed this.

4 Messages

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90 Points

I would have NEVER thought of this, but I tried it and it works.  Thanks for sharing.

1 Message

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60 Points

1 y ago

Hue saturation is not just the only problem, whenever I draw and use the hand(spacebar) to pan across the whole working area just moves to the right. Use the hand again and it will go further to the right and after a few tries, the whole thing freezes.

Champion

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1.9K Messages

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28K Points

Please try and find a Bug Report on the Hand Tool-issue or start a new one. 
One issue per thread should make it easier for Adobe-personnel to evaluate the relative impact of the issues. 

1 Message

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60 Points

1 y ago

Exactly.  It happens with multiple dialogs that I have tried.  Total freeze when more than one slider is moved.  And on a single slider movement...it is painfully stuttery.  Unbelievable that such basic functionality could get broken in such a late release update.

2 Messages

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94 Points

1 y ago

This reply was created from a merged topic originally titled PS freezes in version 21.1.3 using color/saturation.

I found a bug in the latest Version of Photoshop. When using: image >  correction > color/saturation photoshop freezes. I was able to change the saturation one time. But after changing the values again (fine tuning), the window freezes. I am not able to close the color/saturation window. I have to shut down PS from the system.
I ́m using an iMac with the Catalina 10.15.3 

1 Message

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60 Points

1 y ago

Guys this is insane! I work with fabric prints and it's being impossible to develop new artworks for my clients without color changes and rulers.

1K Messages

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12.4K Points

1 y ago

@Keith Andersen:  You wrote "I've used some "speed up your computer" tools. "

Just about everyone of those "tools" that you find on the internet are scams, bait on a deep setting hook that tricks a user into allowing serious malware aboard the computer!

63 Messages

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1.2K Points

Hello Dave,

Thanks for the warning.  I didn't mean a freebie.  I don't trust them either.  I tried each of the speed up tools that come with the bought in a shop, well, bought over the internet, versions of McAfie and Avast.  I'm reasonably confident that the local computer fixing business I paid to resolve problems did that mostly just by removing debris and clutter and bloatware.  The problem all online users have is that the businesses bombarding us with stuff define their stuff to be wonderful and don't recognize that to us, most of it is just junk mail cluttering our computers with debris we are willing pay someone to remove.  I'm sure the elves at Adobe will fix this specific problem one day, but I'm sure a new gotcha will arise from its corpse. 


Keith

1K Messages

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12.4K Points

Avast is itself a very bad actor! McAfee used to be good but is no longer. (I have been in the business since 1981) The two best are VIPRE  and Malwarebytes.

1K Messages

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12.4K Points

Also: I had a couple of heart attacks and had to retire, but sold my business to an employee. I tried very hard to find a COMPETENT and certified person to take over. NONE of the little services qualified. Anybody using Avast is an incompetent. 

63 Messages

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1.2K Points

"anybody using ..."

Phew.  I used it for a while, but don't now.  Thanks for the recommendations of "best".

Oh.  Sorry about the heart attacks.  A friend had one and described it as "like having an elephant sitting on my chest".  He is still enjoying life.

1K Messages

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12.4K Points

I, too, am enjoying life  as I enter into my ninth decade, despite ongoing heart issues, have been polishing up my skills with camera and have a wife who is an avid birder. So, I put up a web site to display a number of my bird photos - with her identification assistance - which seems to be getting a lot of viewers. The site tallies new visitors only once, so it is close to a precise count of people that have seen it. It has been up since April 1, without any sort of effort to promote it and has had almost 3,900 unique viewers so far in two months!  It is birdsbydave.com...

Be well and stay safe!

4 Messages

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114 Points

1 y ago

This reply was created from a merged topic originally titled Photoshop 21.1.3 is freezing when I try to use Brightness / Contrast. Any help ou....

Photoshop 21.1.3 is freezing when using the Brightness / Contrast controls. Every time. Does Adobe read these comments to fix bugs?

136 Messages

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2.9K Points

@katie, I don't know if it's the same issue evoked earlier, but I've read that desactivating rulers was a temporary workaround. (this sounds smoother than going back one version)

4 Messages

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114 Points

Frank, thank you. Experimenting and the weird thing is it seems (maybe?) like preferences has something to do with it. When my own preferences are saved, it works but when the default preferences are in use, the problem occurs. Still debugging but so far, that seems to be the case. 

Champion

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1.9K Messages

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28K Points

Does Adobe read these comments to fix bugs?
It has been mentioned time and again that this is the officially monitored page for Photoshop Bug Reports. 
This thread even features posts by Adobe employees and an official reply from Pete Green so the bug has been registered. 

Naturally this is does not indicate a commitment to a timeline for the bug fix. 
Personally I suspect a fix might be implemented with the next update (which would still probably be months off rather than weeks) considering that the rulers being involved in yet another bug probably irks not just the Photoshop users. 

3 Messages

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94 Points

1 y ago

This reply was created from a merged topic originally titled I use often command + U tu use color balancing: since few days if I do that, Phot....

Hello I've a problem on Photoshop since 4 days approx. I'm a illustrator and I often use shortcut to help my work being quicker. I use often command + U tu use color balancing: since few days if I do that, Photoshop froze, and I'm obliged to close and relaunch the app. Have you got similar problems? What can I do?

4 Messages

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114 Points

Don't know if this will help you, Giorgia but my freezing seems / seemed to be related to the default Photoshop preferences. I would change them but whenever it froze, when it reopened, the defaults were back and that seemed to cause the freezing when using a tool (in my case, it was the brightness tool). So if you are using the default view, try changing your background from black and see if that works. I am able to use the shortcut of command/U without it crashing.

4 Messages

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90 Points

I had the same problem with brightness, saturation and who knows what else—it made me nuts (almost). I found the total answer on this forum: REMOVE RULERS!!  That did it! and no more crashes. Peace.

5 Messages

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146 Points

1 y ago

This reply was created from a merged topic originally titled Photoshop crashes while using Hue and Saturation (macOS Catalina, Wacom).

Since my Mac was updated to macOS Catalina, Photoshop have been crashing after a little time while using Hue & Saturation. I'm an illustrator and I'm used to adjust the colour of many layers of my illustration using Hue & Saturation. I use Wacom Intuos M to do my work. I can't understand where is the problem. I just can guarantee that this problem didn't exist before the update to macOS Catalina. I loose so many work hours with this! Thank you for helping.

Champion

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1.9K Messages

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28K Points

Please read Pete Green’s post and hide the Rulers already. 

5 Messages

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146 Points

Thank you so much, I'll try it.

15 Messages

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394 Points

1 y ago

It looks like Photoshop engineers doesn't test anymore before release. 2nd time on a few months (the first was the Highlights issue solved in 21.1.2). It is not safe anymore to update without check for engineers mistakes (from now on I will verify online before update). Since most of us, use this software to WORK with deadlines, the fastest way to keep going is downgrade to previous version. I recommend restore it from TimeMachine to avoid loosing your space work and preferences. Only by doing this, I am able to work with no issues.

4 Messages

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90 Points

1 y ago

thank you for your measured, constructive response.

Champion

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1.9K Messages

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28K Points

Which post are you referring to?

1K Messages

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12.4K Points

1 y ago

Ruben:
Your ire is more properly directed towards Apple, as it was their Catalina that introduced the problems from what I read. Also, had you READ this thread through, you would have seen that for now all you need do is hide the rulers until the fix arrives. Another minor point for you: "loosing" means to release. "Losing" is probably the word you intended.

Champion

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1.9K Messages

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28K Points

I do appreciate that not everything that looks like a Photoshop issue at first glance is actually Adobe’s fault but in this case I wonder how you arrive at the conclusion that this malfunction would be Apple’s doing?

1K Messages

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12.4K Points

Don't know for sure, but the threads on this forum seem to have a common theme that it all started with Catalina or an Apple update.

15 Messages

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394 Points

Dave, you might have reason about Apple. However this is not the first time it happens, and the last time Adobe fixed the issue, not Apple because it was a fail from Photoshop (a very similar bug). Then, If this is Apple fault (as you said), why does Adobe release a new version which was going to fail? The issue comes with the Photoshop 21.1.3 update, not from an Apple update. Thats why we all blame Adobe and not Apple.

Also, in my opinion, Catalina it is a free software, I am paying Photoshop, so I demanding an stable service from Adobe. I am sorry for my english, as you might notice, this is not my primary lenguaje.

2 Messages

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72 Points

I agree Photoshop is a paid service. And in my case the bug resolved when I disabled Rulers. But in some files it's essential to use rulers :(

1K Messages

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12.4K Points

Ruben Arturo:  Well, sir, I would say that your English is very good! No need to apologize!  I would not fare as well were I trying to communicate in another language...


Catalina is only perceptually "free' It is a update for a product for which one pays a high premium: an Apple Computer, which costs a couple of multiples more than any Windows based machine...

1 Message

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60 Points

1 y ago

Took delivery of my 2020 MBP, returned to work in Photoshop and am having these exact same issues. Saturation, color balance, LOCKED UP and FORCE CLOSE. I do not like paying a monthly fee for a product that doesn't work. Tried closing the rulers tab but no luck. C'mon Adobe, this seems like a simple fix...

2 Messages

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74 Points

Apologies if this "solution" has been offered elsewhere in this thread, but using the HSL tab in the Camera Raw filter has worked for me as an acceptible substitute while we wait on Adobe to fix this.

3 Messages

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122 Points

1 y ago

This reply was created from a merged topic originally titled Brightness / Contrast control freezes Photoshop.

Hi, I've been using Photoshop for almost 20 years, and I've always had great luck with the brighness/contrast controls. In the latest version on Adobe Creative Cloud, whenever I have more than a few photos in the artboard, and I try to rasterize a photo, then use brighness contrast, the entire Photoshop application locks up. I'm using a brand new macbook pro 19 with 32GB ram, etc, so I don't think it's a hardware problem. Is this a known issue?

3 Messages

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112 Points

Yes, it is. Temporary solutions offered in the thread, please read through. Short answer, disable rulers when using adjustment sliders.