nicolas_picard's profile

32 Messages

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912 Points

Wed, May 20, 2020 2:16 PM

Photoshop 21.1.3: Hue Saturation dialog not responsive

Huge reproducible bug with Hue/Saturation Dialog Box. 
Open a document, file, photo, then open try to manipulate Hue/Saturation, the slider moves a little bit then freeze. The problem is that it freezes the whole app. The only solution I found - one time again - is to kill the app and reboot. 
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I'm sooooooooooo fed up with all these bugs on such simple manipulations.

https://youtu.be/nRZ3YdX_3xk

3 Messages

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112 Points

1 y ago

Yes, it is. Temporary solutions offered in the thread, please read through. Short answer, disable rulers when using adjustment sliders.

2 Messages

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82 Points

1 y ago

This reply was created from a merged topic originally titled Big bug with Brightness/Contrast sliders Box..

Big bug with Brightness/Contrast sliders Box. When working into a file and try to manipulate Brightness/Contrast, the slider moves a little bit then freeze. The worst problem is that it freezes the whole app even the apple icon to force the quit photoshop. The only solution is rebooting manually my Mac.

Champion

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1.9K Messages

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28K Points

Hide the Rulers, 
move the dialog off the image, 
use Adjustment Layers instead of applying Adjustments destructively when possible ...

4 Messages

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92 Points

1 y ago

Hello,

I have got the same problem with the new Photoshop version (21.1.3), which I didn’t have in version 21.1.2. When opening a saturation or levels dialogue for a layer or a selection with Cmd + U / Cmd + L, the application freezes completely. Interestingly it doesn’t freeze officially, so when checking the Mac task manager Photoshop is listed as working and doing fine. But within the programme you can’t click on, stop or save anything, not even hide Photoshop. This error can be reproduced reliably, especially with complex pictures containing several layers. If the picture contains only a few layers (one to three) the controller in the open dialogue does respond, but only slowly and reluctantly. A possibly work-around seems to be to uncheck the box for „use graphic processor“ under preferences > performance. But that also disables important functions I use regularly.
I have now gone back to Photoshop version 21.1.2 and everything runs smoothly again.
I am using an iMac, 27 Zoll, 2019, RAM 40 GB, the graphics board is a Radeon Pro 575X 4 GB and the  Processor 3,1 GHz 6-Core Intel Core i5.  A colleague of mine with the same computer set-up but a slightly better graphics board has noted the same problem although he struggles a bit less with it due to the better performance of his graphics board.


I have already contacted the Adobe customer support but they couldn’t help me as this seems to be an inherent bug that needs to be solved on a programming level.

It would be great, if something could be done about this please!

Best wishes

Charlotte


3 Messages

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102 Points

1 y ago

This reply was created from a merged topic originally titled Photoshop 21.1.3 is freezing on MacOS Catalina 10.15.4/5.

There's no realtime view while using controllers (hue/saturation). After a short while (minutes) Photoshop is freezing. This is an ongoing problem as i read in forums. Adobe, this kind of issue is unacceptable - especially in a professional area. (environment: iMac 27" Retina 2017)

8 Messages

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166 Points

1 y ago

This reply was created from a merged topic originally titled Photoshop 2020 freezes when adjusting color.

When I try to move the slider for the color after hitting cmd+U, Photoshop freezes and cannot be used anymore until forced close. I can't use this feature at all at the moment :-(

Champion

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1.9K Messages

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28K Points

The 21.2.0 update should fix that, otherwise hide the rulers. 

Adobe Administrator

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3.5K Messages

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53K Points

This appears to be fixed in the 21.2 release.

12 Messages

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240 Points

1 y ago

This reply was created from a merged topic originally titled Photoshop 21.1.3: MANY BASIC dialogs not responsive.

Others are reporting similar issues, even image/adjustment/brightness-contrast simply does not accept any input and is unresponsive, while the application is still running and not reporting unresponsive. Requires force quit. MacBook Pro 2016 15" Catalina 10.15.4, 16 GB ram, 60 GB free drive space, Radeon Pro 450 2 GB, Intel HD Graphics 530 1536 MB BAD bug, makes PS unusable for basic functions. Not acceptable.

1 Message

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60 Points

9 m ago

I know! I am so furious. Currently working on a huge pitch, deadline approaching and all of a sudden - 30 minutes of work go to trash just because I needed to desaturate a bit. 

1K Messages

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12.4K Points

Current version of Photoshop is 22.1.1

Are you up to date?