du7rjlyim3a5l's profile

7 Messages

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164 Points

Thu, Jun 25, 2020 12:27 PM

Photoshop 21.2: Export As - Layer's don't preview correctly, Unknown Error (Windows)

I have an issue with latest versions of Photoshop (Version: 21.2.0) Export As feature is broken. 

To reproduce the bug:
1. Create new doc
2. Draw something on different layers (at least 7)
3. Choose Exports As layers in menu

Result:
Some of the assets preview will not shown. I see just loading icon on them. A few minutes later an error will be shown "an unknown error occurred" 


Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

I am not able to reproduce this issue. Are you using an unmodified version of Photoshop from Adobe.com?

7 Messages

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164 Points

I use the 100% legal version from Adobe.com
The Problem is related to "convert to sRGB" option. If I click on the asset and uncheck "convert to sRGB" option the asset will be shown.

Adobe Administrator

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16K Messages

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296.7K Points

OK. I didn't see a sub under your email address. 

I have "convert to sRGB" checked on my system and it's working. What is the space of the document you're trying to export from?

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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164 Points

7 Messages

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164 Points

1 y ago

video proof)

Adobe Administrator

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16K Messages

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296.7K Points

I still cannot reproduce and haven't seen any other reports like this. I'd recommend going here https://helpx.adobe.com/contact.html and clicking the chat icon in the bottom right of the screen to work with an agent. You can reference this thread.

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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164 Points

Yes, Ryzen

7 Messages

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146 Points

Hello! Just got an email with activity in my thread about that issue. Jeffrey, are you trying to reproduce it on some Ryzen CPU? Im on Ryzen 7 3800X. Other people reporting that issue were also on some Ryzens. Never had anything like that on my previous PC with Intel. I did all fresh installation of everything, including clean formatting and installing+updating windows, drivers and photoshop.
ALso tryied installing even oldest possible PS versionsthat Adobe app allows. That rules out possibility that its been introduced with some new PS versions. Its introduced with new CPU king in town. I am to green in processors architecture and how Photoshop is using it, but it might be related to how it treats its threading?

37 Messages

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886 Points

1 y ago

Adobe Administrator

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16K Messages

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296.7K Points

Replied. Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles 

 

If your card is not supported you may need to upgrade your graphics card.

 

Your card is very old and is not supported:

 

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Unsupportedgraphicscards  

 

It scores less than 200 on this benchmark: https://www.videocardbenchmark.net/directCompute.html  

 

More modern cards that have been released in the past year or two that score in the 2000s and 3000s can be had for $100-$150 (see the same link above)

Sr. Product Manager, Adobe Digital Imaging