V

2 Messages

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82 Points

Thu, Oct 22, 2020 10:40 AM

Closed

Photoshop 22: Pinch To Zoom on Macbook Slow When Using Clone Stamp

Just updated to PS 2021 and wish I hadn't.

I'm using a MacBook Pro 16" and I use the touch surface on a Magic Mouse to scroll around the image and the trackpad on the MacBook to pinch zoom in and out. This is all fine until I start using the Clone Stamp tool. As soon as I've used the tool a few times, when I pinch to zoom in and out on the image, the zoom is really laggy/jerky/unresponsive. Painful to use. This was smooth as anything in the version I was using right before this update. Switching to another tool, such as Marquee, zoom is lovely and smooth again but then back to laggy when I switch back to Clone Stamp.

Is it a known issue and is there a fix? (I tried changing all the GPU acceleration settings to no avail).

Can I roll back until there is a fix? (Guessing not).

Thanks in advance.

Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

Hi Vof,

I'm not able to reproduce this with 16" MacBook Pro using the track pad. I was cloning and panning, and pinching and zooming on a 8-bit RGB image that is 2863px x 4256px.

What does your file look like in terms if size, bit depth, # of layers etc. Does it happen with all files?

2 Messages

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82 Points

1 y ago

Hi Jeffrey,

Thanks for looking into this. I was editing a TIF file of size 5101 x 3408 pixels, 16-bit RGB of approx 105Mb file size (it's a scan of 35mm film). I was also editing a similarly sized 16-bit grayscale TIF of approx  35Mb file size. Same issue on both; pinch to zoom is nice and smooth until I start cloning, whereby it becomes very jerky and not nice to use.

The images are also stored on the MacBook internal SSD drive, not an external drive.

I didn't try regular JPGs and I've rolled back to the previous version now, which is working just fine.

Ah, inconsistent issues are the worst.

Adobe Administrator

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16K Messages

 • 

296.7K Points

Strange. I tried a bigger file in 16-bit - still smooth as butter after cloning. Only thing I can think to try with the new version is to try restoring your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

10 m ago

I've got the same issue with latest version 2021 of Photoshop. Zooming even when working with small png files was very laggy and slow. Also, I noticed some bugs with preview app when running Photoshop at the same time. Just downgraded to 2020 version and all seems OK now. 

1 Message

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64 Points

10 m ago

My macbook pro also suddenly cannot pinch zoom on photoshop--it's super slow and gets stuck in the zoom and I have to wait until it stops.  Totally unusable; I have to press z and alt-z every time now and it slows me down.

1 Message

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60 Points

9 m ago

I have the exact same issue with Photoshop 22.3.1

Makes the whole Software unusable!