leroy_schulz_7242165's profile

67 Messages

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1.1K Points

Tue, Nov 10, 2020 3:44 PM

Photoshop 22: When I click a menu and attempt to click a sub menu option it jumps to the menu list to the left

I've run into a frustrating menu issue with Photoshop 2021 (v22) that makes it unusable.

On my Windows 10 machine with all video drivers up to take, I can't properly select options in menus.  When I click a menu item (say, Filter) and attempt to click an option under that menu, Photoshop instead jumps to a menu list to the left.  It's impossible to select anything under the Help menu, for instance.


I've recorded a video of this behavior.

 

A few more notes:

  • Closing down and restarting Photoshop does not solve the problem.
  • Rebooting makes no difference.
  • Uninstalling and reinstalling makes no difference.
  • The menu system works fine with Photoshop 21.2.4, Lightroom, Premiere and every other software.


This is specific to Photoshop 22 and I'm not the only one who's run into this.

Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

I'm not able to reproduce. Are you using a mouse, trackpad or stylus?

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

67 Messages

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1.1K Points

@JeffreyTranberry 

Are you using a mouse, trackpad or stylus?

It happens with both mouse and trackpad.

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

I just followed to steps to restore PS preferences.  That did not help.  The menu system is still wonky.

I'm not alone.  Three of us now have commented about this at https://community.adobe.com/t5/photoshop/menu-problems-with-photoshop-2021/m-p/11537232?page=1#M476985.

(edited)

67 Messages

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1.1K Points

@JeffreyTranberry  What's the status of this issue?  Photoshop 2021 is unusable for me because of this bug.  And as I you can see below and on the other thread I linked to, this is an issue for several of us. 

44 Messages

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1.1K Points

1 y ago

The same has been going on for me, though my menu moves up to 7 places to the left. It happens as soon as I move the cursor after clicking the menu. I don't have to click sub menu or anything. I don't even get an opportunity to get to one of those. I can arrow key through the menus just fine.

Close/re-open, reboot, uninstall/re-install -- still does this. Everything up to date. Both trackpad and mouse have this issue. I have not updated my desktop to latest PS to see if this happens there too.

67 Messages

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1.1K Points

@MattTakesPhotosOfStuff It's minor consolation that this is happening to others, but I sure hope it is addressed quickly.

67 Messages

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1.1K Points

10 m ago

Any update on this?  Is this issue being acknowledged and investigated?

5 Messages

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100 Points

10 m ago

I have had the same problem and have tried all the standard attempts to correct with no success. Hope a fix is soon available that works as this seems to be a growing problem.

Adobe Administrator

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16K Messages

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296.7K Points

10 m ago

We haven't been able to reproduce this problem at all in house.

Are you running any extensions that might be causing a conflict?

If you run in Safe Mode - does the problem persist?

2 Messages

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70 Points

10 m ago

I'm having the exact same problem... Please fix a fix!

2 Messages

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70 Points

In my case the problem does not go away by entering safe mode. Photoshop behaves exactly like the video above whether it is in safe mode or not. 

67 Messages

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1.1K Points

10 m ago

Many of us have been reporting the problem.  In my case it's specific to Photoshop.  I've never seen this behavior with ANY of dozens of other software that I use daily.  It is isolated to this version of Photoshop.

It's disappointing that a month and half after I first reported this issue, no one from Adobe has reached out to those of us running into the problem to troubleshoot and fix the problem.  And my post here asking for update and to ensure that this hasn't been ignored was not answered.

Saying that you're not able to reproduce it and asking me try generic troubleshooting steps, which I try and report back, but which are then ignored isn't the solution.

Can this issue please be properly addressed? 

Adobe Administrator

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16K Messages

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296.7K Points

Sorry, it's difficult to help when we're unable to reproduce the problem. 3 people out of many millions have this problem - so my guess is there is a system specific issue causing this problem.

If you need help with troubleshooting, contact support directly. https://helpx.adobe.com/contact.html 

If Safe Mode helps, it demonstrates the problem is a 3rd party extension or driver.

Sr. Product Manager, Adobe Digital Imaging

67 Messages

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1.1K Points

It was 3 people immediately after I first reported the problem.  There are more now, as you can see.  And I'm willing to bet that there are other who haven't bothered to report the issue.

So after a month a half after the problem first surfaced, the solution is to spend more time asking for troubleshooting help when I've already reported this in the Adobe Support Community forum, and again in this forum (which I was told is the official spot to report issues)?  This feels like being forwarded to different departments on a phone call, but being put on hold for weeks at a time.

Clearly there's an issue with a product that I'm paying for monthly and you can see that I'm not the only one.  In the meantime I can't use Photoshop 2021.

After decades as a software developer, if there's a problem with the menu system, I'd be asking the product manager to look at what changes were made to the menu system between versions.  (Since, as I pointed out in my reports, Photoshop 2020 doesn't exhibit these issues.)  And reach out to the customers having those problems to zero in on and fix the problem.

So tell me:  how do I open a file in Photoshop 2021 through Lightroom in Safe Mode?

67 Messages

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1.1K Points

Jeffrey, can you please answer?

5 Messages

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100 Points

10 m ago

I have taken all the steps I can. I have a current video driver I have reset my preferences and rebooted/reinstalled and again rebooted and to no avail. I have reinstalled the prior version (2021.21.2.4) and it works just fine. This IMO tells me that the latest version is not up to snuff and whether you can duplicate the problem or not is not helpful to those of us paying you for software that is not up to performing and cannot be used. Please get someone that can do more than basically say, 'not my problem' and fix this release, it is broken. Thank you.

50 Messages

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742 Points

10 m ago

Hi, same problem here from launch day on TWO different PCs (one desktop, one laptop). A quick google search has revealed dozens of reports online to this effect. Almost HALF of my students had the exact same problem this past semester (out of 8 college courses). This has made Photoshop 2021 100% unusable.

Resetting settings doesn't help. Uninstalling doesn't help. Updating GPU driver doesn't help. Switching the mouse doesn't help. Safe mode doesn't help.

I've been using PS since the 90's and am not unskilled with the program. This is an actual, real, issue, and the fact that PS can't replicate it is odd, to say the least. How many people have tried to replicate the problem? How many computers have you tested it on? Have you used Macs only? Multiple PC suppliers (Dell, Microsoft, HP, Lenovo, etc.,)?

Please, please, please treat this as a real problem. I feel like I'm going to the doctor's office and he's decided I'm a hypochondriac before conducting any exams...

67 Messages

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1.1K Points

@denni_russel Maybe we need to write in ALL CAPS and bold for this issue to be acknowledged and addressed by Adobe.

"Works On My Machine" doesn't help those of use who have run into this problem.

67 Messages

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1.1K Points

10 m ago

This is getting annoying.  Let's review:

- Photoshop 2021 is released and immediately a menu system problem surfaces for some of us, making the software unusable.

- I post about it in the Adobe Support Community.  I'm told to post about it here instead.
- I post about it here, documenting what's happening, sharing a video showing the issue, and detailing the troubleshooting steps I've taken.
- I receive one reply here from Adobe with a basic troubleshooting step, which I attempt and reply about.
- Radio silence from Adobe.
- Others post about the issue.
- More radio silence from Adobe.
- I ask for an update.
- Again, radio silence from Adobe.
- More people report on the issue.

- Not once has anyone from Adobe shown interest in getting to the bottom of this by, say, asking for a system configuration report or messaging me for details or otherwise shown any genuine interest in fixing the problem,

It's going on two months now since I first reported this problem.  In that time I haven't been able to use the new features of Photoshop 2021, yet I continue paying for it like a lemming.

Is this really the Adobe of 2020?

50 Messages

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742 Points

10 m ago

Adobe, I know you're primarily a marketing agency at this point, but if you want to keep up the façade of being an imaging company, would you kindly engage with your paying customers and look into the issues your product has on many, many, systems?

I also with with Capture One and am wondering why in the world I should continue to recommend Photoshop and Lightroom to my students (at two colleges, across four programs). I have a new semester just about to start and with the great student discount, maybe Capture One would be a suggestion for them...

2 Messages

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70 Points

9 m ago

I am experiencing unusual menu behavior with the most recent version of Photoshop 2021 v22. Another user has also reported the same issue.

When I mouse over the top menu items (e.g. File, Edit, Image ...)the drop down menus randomly disappear for a second and the adjacent menu titles (e.g. Select and Filter) will disappear momentarily.

Photoshop is running on a PC, Windows 10, with latest graphics card driver. This unusual menu behavior does not occur on Photoshop’s previous 2020 version.


Any advice appreciated.

Note: This comment was created from a merged conversation originally titled Unusual menu behavior - Photoshop 2021

50 Messages

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742 Points

9 m ago

When mousing over menu items, the adjacent menus are activated. In plain English, if I mouse over Image, there's a delay, then Edit is activated.

This is not an isolate case. Please Adobe, please, pay attention to this issue. As is, V22.1 is unusable. I'm on V21 and that functions just fine.

Is anyone else experiencing this???

Note: This comment was created from a merged conversation originally titled Photoshop V 22.1 Menu not aligned / working properly on high end PC

50 Messages

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742 Points

9 m ago

Still nothing from Adobe...

67 Messages

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1.1K Points

@denni_russel  Noted.  WTH, really? 

Adobe Administrator

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16K Messages

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296.7K Points

9 m ago

From one of our QE:

1. Open a command line window and enter: 
explorer shell:::{80F3F1D5-FECA-45F3-BC32-752C152E456E}
This will open the tablet settings dialog. I don’t know of another way to get to this on Windows 10 besides through the command line, since the option doesn’t seem to be in the Windows 10 control panel.
2. Click on the Other tab and take a look at the Handedness setting. If it is set to Right-handed, Photoshop will open submenus on the left. If it is set to Left-handed, Photoshop will open submenus on the right. Click OK after choosing the desired option.
I found reports of users whose setting was changed without them realizing it, so it’s possible this is what happened for this user.

(edited)

67 Messages

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1.1K Points

@JeffreyTranberry I just checked, and it is set properly to left-handed.

Did you send your QE the video I recorded of the problem that I referenced in my first message?  

If this was a Windows setting issue, then it should be happening with other software and with the previous version of Photoshop.  It doesn't.  As I've pointed out, this only happens with Photoshop 22.

(edited)

5 Messages

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100 Points

@JeffreyTranberry 

I have this same issue and this setting was correct and did not need change. This issue has been reported by several folks and the software is unusable in this state. 

I have returned to 21.2.4 which is stable and does not exhibit this issue.

I hope that someone at Adobe is able to resolve this issue and make the application work correctly. The latest update to 22.1.1 did not address this issue and it remains unresolved.

5 Messages

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100 Points

@JeffreyTranberry  Nope! was set correctly already - problem remains unresolved.

50 Messages

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742 Points

@JeffreyTranberry Hi Jeffrey, and thank you for responding to this thread. Unfortunately, that isn't the issue we are experiencing. What confuses me the most is that no one at Adobe is asking any questions. No one has asked for system specifications. Adobe's approach seems to be to treat us like we're either crazy or stupid. I expect the next suggestion from Adobe to be along the lines of, "Is your computer turned on?"

There is obviously a problem with this version of PS. This problem does not exist with any other app. Why don't we all work together to figure out what's going on here? 

67 Messages

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1.1K Points

This is what's puzzling me.  Bugs happen (I know because I was a software developer for many years) but the responses to those of us having this problem have been patronizing.

PLEASE ADOBE, CAN YOU TAKE THIS SERIOUSLY AND SHOW GOOD FAITH IN INVESTIGATING AND FIXING THE ISSUE?