leroy_schulz_7242165's profile

67 Messages

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1.1K Points

Tue, Nov 10, 2020 3:44 PM

Closed

Photoshop 22: When I click a menu and attempt to click a sub menu option it jumps to the menu list to the left

I've run into a frustrating menu issue with Photoshop 2021 (v22) that makes it unusable.

On my Windows 10 machine with all video drivers up to take, I can't properly select options in menus.  When I click a menu item (say, Filter) and attempt to click an option under that menu, Photoshop instead jumps to a menu list to the left.  It's impossible to select anything under the Help menu, for instance.


I've recorded a video of this behavior.

 

A few more notes:

  • Closing down and restarting Photoshop does not solve the problem.
  • Rebooting makes no difference.
  • Uninstalling and reinstalling makes no difference.
  • The menu system works fine with Photoshop 21.2.4, Lightroom, Premiere and every other software.


This is specific to Photoshop 22 and I'm not the only one who's run into this.

Adobe Administrator

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16K Messages

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296.7K Points

10 m ago

Do you "Override High DPI Scaling Behavior" enabled?

https://helpx.adobe.com/photoshop/kb/high-dpi-scaling.html 

67 Messages

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1.1K Points

The override option is not enabled on my system.

Also, the information on that page is missing a step. After clicking the Compatibility tab you have to click Change High DPI Settings in order to see and change the override option.

67 Messages

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1.1K Points

9 m ago

Can we please get more than crickets from Adobe about this issue?

It's been three and a half months since the issue was reported, many users have confirmed the issue, one user appears to have identified the problem, and still no diligent response or indication that this will be fixed?

4 Messages

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90 Points

9 m ago

I have the issue also. ADOBE IS MORE A MARKETNG INSTRUMENT THAN A SUPPLIER OF SOUND SOFTWARE as seen by lack of response. Hell, if they are making out on their business model, then let it 'run itself' why not.  They rent their rooms out, and do not care if the paint is peeling off the walls. They are making enough moola-shmoola$$$ to be insulated from customer concern.

67 Messages

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1.1K Points

@steve dicosola Based on this thread, you have to conclude that Adobe really doesn't care.  They have even deleted some of my posts in this thread.

4 Messages

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90 Points

9 m ago

Thank you Leroy for your response

4 Messages

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90 Points

9 m ago

Launching PS 2021 while holding down shift key.... allows you to not load any plugins...try that. A workaround is to launch PS by searching for plugins... and double-clicking on one. Search for any file: *.8bf    Possible path: C:\Program Files\Adobe\Adobe Photoshop 2021\Required......  It will get the app going ok, but you must see for yourself what will work after that approach. Let me know how that goes,

Steve

67 Messages

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1.1K Points

@steve dicosola Holding down shift while starting Photoshop did not help.  The menu system still shows the same behavior.

I'm not interested in contorting my workflow to account for Adobe's failure to acknowledge or fix this bug.  It's not asking too much to expect that when I select Edit In > Photoshop from Lightroom, I should be able to use Photoshop productively.  That's what we're all paying for, after all.

This is just about FOUR MONTHS on.  Several of us have reported the issue over and over, tested and retested possible workarounds (none of which work), while Adobe does nothing.

5 Messages

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102 Points

7 m ago

Same issue found on PS 2020 and 2021. I have to go back to a very old version, CS6. Seems it is time to cancel the subscription for this year!

67 Messages

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1.1K Points

@lzhou It's been over five months since I reported the issue.  It's easy to conclude that Adobe couldn't be bothered.  Your wallet counts as a vote.

5 Messages

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100 Points

7 m ago

I had exactly the same problem. I tried everything, then in desperation I tried Windows compatibility mode. Yay! I entered win 10 (which is what I use) and that solved the problem and now Photoshop (21 & 22) and I work happily with no more cursor jumping left problems. I hope this process will work for you too.

5 Messages

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102 Points

Could you share which of the settings? Application, System, or System Enhanced level?

5 Messages

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102 Points

7 m ago

Kind of resolved at the moment. Had the same problem since last week. At the first few times, quitting and restarting PS might solve the issue - so that it looked like somehow memory related but later it kept the issue all the time.

Here was what happened: (1) re-installed PS (and reset preference) with no luck; (2) installed HiBit Uninstaller and performed Registry Clean. There were no other changes between the time when the issue remained and when registry was cleaned. Now seems like the problem is gone.

More tests confirmed (2021-04-26): Open PS from IrfanView (by setting external editor in Misc options) and the issue happens all the time. Instead, there is no such problem either opening a JPG from File Explorer (e.g. Open With) or opening after PS started. 

Wish all good luck with this annoying bug!

(edited)

1 Message

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60 Points

Just in case others are struggling with this, following the instructions here worked for me: https://helpx.adobe.com/au/photoshop/kb/high-dpi-scaling.html