S

6 Messages

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128 Points

Sat, Dec 12, 2020 4:55 PM

Closed

Photoshop 22.1: Zoomify is missing

Hi, what's happened to Zoomify? It's no longer under File - Export - Zoomify

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

Sorry. The Zoomify command was removed. Visit http://www.zoomify.com to create and preview Zoomify content.

6 Messages

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128 Points

Thanks Jeffrey. Are you aware of the reasons it was arbitrarily removed?

Adobe Administrator

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16K Messages

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296.7K Points

The viewer had security issues viewing locally and it had very low usage.

Sr. Product Manager, Adobe Digital Imaging

JFA

51 Messages

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610 Points

There was nothing said about that at release in the "what's new or changed".

Adobe Administrator

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16K Messages

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296.7K Points

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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128 Points

Looks like any reference to Zoomify was added on the 14th December.

6 Messages

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128 Points

1 y ago

Based on the lack of response, I thought it was just my software. I reinstalled 22.1 again and the Zoomify menu is still missing.

3 Messages

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80 Points

They removed it in version 22.1. Try downgrading to 22.0 or 21.*.

3 Messages

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80 Points

1 y ago

Jan. 25, 2021: A replacement script is available on Adobe Exchange as well. It's not free though.

Dec. 23, 2020: In case anyone is looking for alternatives, there is a replacement script available. It's not free though.

* * * * *

Hi @JeffreyTranberry,

The viewer can be fixed by modifying the template. Replacing it with OpenSeadragon resolves the local security issue.

If users have Chrome installed, they can install an extension called Web Server for Chrome to resolve the local security issue without modifying the template.

That said, there is a use case of keeping this feature even when the usage is low. Case in point, see this article, scroll down to the section that talks about OpenSeaDragon + Zoomify. The creator used Zoomify export to generate the tiles. 

I have more to say about this, is there a way to discuss this further through direct message or email?

Thank you.

(edited)

1 Message

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60 Points

1 y ago

hi, i just have discovered this issue, this is very annoying as i need to export to zoomify a 18 gigapixel picture before tonight.

Can you explain how to export as zoomify tiles with current version ?

3 Messages

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80 Points

There is a replacement script available for the current version. It's not free though. Another option would be downgrading Photoshop to 22.0 or 21.*.

8 Messages

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134 Points

1 y ago

You guys need to figure this out, and quick, The zoomify feature is one of my main uses of photoshop, and since now all my huge images are in your proprietary format, I can no longer make tile images for web production. Thanks a lot. makes me happy to be a customer. Most platforms ADD features and compatibility, not remove it and jack their customers in the process.

8 Messages

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134 Points

Jeffrey Tranberry that is a plain out misrepresentation. Zoomify doesn't even connect to the internet, it just slices huge images into multiscale small pieces and all the viewer does is collate them into a zoomable image. Most users of this feature DON'T EVEN USE THE VIEWER, but instead upload their gigapixel frames and collation file directly to online gigapixel image hosts which display them on their own viewers. What exactly is the definition of 'low use' when you have several people here already complaining that it's been removed? You do know that most photoshop users are not even aware they can come here and gripe about it. right? I would highly suggest you put it back in. right now. I and others wishing to have this feature cannot allow our photoshop to update past version 22.0.1 without losing this function- so you tell me, what is a bigger security risk?  You either need to put Zoomify back, or allow them (zoomify) to make a converter to handle your proprietary PSB format. I really can't believe you would just ex out an awesome feature like that... and not ask any your users of it for feedback first. We do pay for this software you know? it Boggles the mind- if the viewer itself were the issue you should have simply removed it from being created and just allowed the app to create the multi-res tiles and collation file instead

For those affected by this ridiculous move... there is an insecure work-around- you can go into your Creative Cloud app, click the three little dots to the right of your photoshop entry, and install the older version in which it still works- version 22.0.1. So much for 'security'. I honestly thought Photoshop was smarter than that. 

(edited)

8 Messages

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134 Points

1 y ago

For some reason or other (which will not be good enough to me) there is no longer the  'export to zoomify' feature in the latest photoshop. To artists like myself who make huge zoomable images for the public, that pretty much ends or throws a considerable roadblock to what we do. The only real viable format for multi gigapixel images is your .PSB Large document format, and without tiling functionality there is no way to convert them into a web viewable format. I would suggest either allowing your format to be included in image tiling software converters, or more simply, re-adding the zoomify or comparable other large image tiling functionality to Photoshop. By removing it you've removed one of the main reasons I and many others use Photoshop at all. There has got to be a way to retain this function.

Note: This comment was created from a merged conversation originally titled Image tiling functionality

267 Messages

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4.2K Points

It is easy to cut up an image into tiles with a Photoshop Script if that is all you need.  Packaging the for viewing them as a zoomable image with a web viewer is a different story.

6 Messages

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128 Points

I know. Paint Shop Pro was doing it 20 years ago.

5 Messages

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100 Points

Filling in some responses here in hopes that posters will see them.  Tiling is not difficult, but viewing the tiles interactively requires a bit of specific JavaScript (or a proprietary plugin) to position them. And zooming requires scaling them.  And avoiding lines on the borders requires managing an overlap or positioning a lower-resolution layer of tiles in the background.  Etc.  Zoomify's Viewer not only includes all this functionality, it includes a lot more - like side-by-side comparison, slideshows, tours, hotspots, etc.  And a bunch of HTML parameters to control many features.  And our Pro and Enterprise products include a complete JS API plus full editable JS source code.  Not selling, just making it clear that no one needs to reinvent the wheel.  We're happy to help you meet your needs however we can.  And again, if you're a PS user who has been left without Export and really need it, contact us and I'll make sure you get what you need.

1 Message

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60 Points

1 y ago

I agree with Keith Laney. I need also the Zoomify export. Only reason I am using Photoshop... 

8 Messages

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134 Points

I'm getting a little upset with their lack of response as well. so it's either use an old photoshop, or go without.  that's unacceptable.

(edited)

5 Messages

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100 Points

If you're out there Keith, give me a ping at support@zoomify.com.  Will do my best to get you what you need and would be interested to hear where you're at on this issue now.

8 Messages

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134 Points

Thanks David, I'll contact you. I'm one of your customers at Zoomify.com as well. 

8 Messages

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134 Points

10 m ago

So, is this topic's question just going to sit here with no answer, no explanation, no reprieve while your customers who use this feature are forced to not update their photoshop in order to continue using it? That's pretty screwed up. You don't hesitate to charge me for it every month. 

Champion

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1.9K Messages

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28K Points

So, is this topic's question just going to sit here with no answer, no explanation

Jeffrey Tranberry specifically stated: 

The viewer had security issues viewing locally and it had very low usage.

didn’t he?  

Seems like an explanation to me. 

8 Messages

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134 Points

No one asked you anything, thank you.

Champion

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1.9K Messages

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28K Points

If one makes what appears like an incorrect statement in a public Forum one may have to accept a reaction. 

38 Messages

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126 Points

10 m ago

Edit * has just been completed with Adobe Customer Service on this issue. The technology moved the preset folder from the previous version to a newer version using remote support, worked like a wrist and now I can again zoom in on my large image portfolio and share it via Gigapan, Gigamacro, and my own site. Great, I was a little upset about it, pretty good now. Thanks, Adobe!

5 Messages

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100 Points

9 m ago

Hello to anyone still monitoring this thread.  David Urbanic here, President of Zoomify.  I'd like to offer a little information and ask for your thoughts.  

I'm also happy to provide some product licenses at no cost if that will help some of you deal with the recent removal of the Zoomify Export feature from Photoshop.  

Our goal at Zoomify has always been to make high-quality imaging commonplace. We've had some great successes.  However our quality of customers (Getty, Oxford, NASA, NIH...) and partners (Adobe, Apple, Aperio, Apollo...) has not been matched by the quantity of sales required to fund activities to create broad awareness.  

Specifically regarding the Export feature in Photoshop, that received strong promotion initially thanks to a senior staffer named John Nack. But new priorities have competed for attention and without promotion, inevitably, use by customers decreased. The menu item was not obvious and people do now search for something they do not know is possible.  So...removal was practically inevitable. 

But it does not have to be permanent.  

I continue to be eager to provide Adobe with more features and to work with them in _any_ way possible.  In my vision Photoshop supports Export not just for our default folder-based storage but also for our far more efficient single-file ZIF format (a TIF file containing the thousands of JPEG tiles).  And the included Viewer supports many more of our 150 major features (side-by-side comparison, slideshows, annotations...).  And we integrate zoom-and-pan support not just in Photoshop but also in Dreamweaver, Portfolio web hosting, and they have tiny plugins for eBay and Pinterest...  In short, working with multi-megapixel and multi-gigapixel images becomes easy and Adobe ZIF is the PostScript of 2021. 

Ultimately, Zoomify has always needed to be a feature in the imaging platform of a big software company.  And before anyone suggests it, yes, we have talked with Corporate Development.  The hang-up is the PM team needing to see real interest on the part of customers.  And yes, we have and/or are talking to many other imaging companies. Same challenge: people don't demand what they don't know is possible.  In the meantime, we're doing our best to keep up with OS changes, browser changes, and everything else in the midst of this pandemic.  

Last note: regarding local viewing, we do have (limited) support for viewing Zoomify images in our ZIF format (we use file system calls instead of the net calls) but we haven't implemented yet for folder-based (because it wasn't necessary until Firefox security changes shipped). 

Thank you for your patience with this situation.  Thank you Adobe for your support.  Let's keep talking - and let's fix this with high-quality, multi-resolution storage and zoom-and-pan viewing for everyone.

As I said, a bit of information, very interested to hear your thoughts.  And let me know if a standalone Conversion option will help you while the Export feature is out (Win is fine, Mac Catalina too, Big Sur on the way). 

2 Messages

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70 Points

9 m ago

I think they upgrade it

gracehealth

5 Messages

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100 Points

No upgrade graceluzy, just removed. Upgrading is possible, of course. Just requires demonstrated customer interest.  IMO the question that the PS community needs to be asked by the PS PM team is "If you could, would you share or publish your multi-megapixel images at full resolution?"  That would begin an informed discussion of high-quality imaging limitations and solutions - and allow a reasonable judgement of interest of interest.

5 Messages

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100 Points

9 m ago

One additional note: the statement "the viewer had security issues viewing locally" sounds like it was not a secure viewer. Actually, it doesn't work for local viewing in some cases exactly because it respects browser local security requirements. These have become more restrictive with each new browser version.  As noted in my response above, we did implement a secure local viewing approach for our single-file ZIF storage option (JPEG tiles all in a TIF container file).  We simply haven't yet done so for our default folder-based storage option (JPEG tiles all in a folder).  We can and will pursue this.  The timing simply depends on prioritizing development tasks - and on what software imaging company we work with to reach more customers.

1 Message

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66 Points

8 m ago

Our team would definitely appreciate having the zoomify export option added back, is there somewhere that we can vote for or request this?