GB

6 Messages

 • 

170 Points

Wed, Feb 10, 2021 3:06 PM

PhotoShop 22.2 unusable

Directly after installing the PhotoShop 22.2 update I activated the new preset-sync option. The first sync completed successfully.

A little bit later, without working in PhotoShop and no open images, my system reported to be short on available RAM. On my MacBook Pro with 16GB RAM activity monitor reported, that PS ist was using 120GB!! RAM. The only solution was to kill PS.

Subsequent attempts to deactivate the preset-sync failed with a crash. It didn’t matter whether I chose to keep or delete the synced presets. Meanwhile PS continued to consume more than the available RAM.

Had to revert to PS 22.1.2, but have major concerns because the 22.2 Update contains security relevant fixes.

Accepted Solution

Official Solution

Adobe Administrator

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15 Messages

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258 Points

5 m ago

Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

2 Messages

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70 Points

Looks like they (finally!) solved the problem with the preset sync feature. 

And I think they also (finally!!!!!!) solved the save as copy problem when saving in JPG and TIFF formats. There is now a new (awkward) submenu for save as that creates a file with 'copy' in the name. I really miss the old save as way, but at least it's now overwriting the new "copy" file when doing another save as command instead of creating another version of it and driving me crazy.

Employee

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3 Messages

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80 Points

8 m ago

Hello Guido, I apologize for the inconvenience. I'll be reaching out via email.

1 Message

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62 Points

@claudia_cci_rodriguez I'm having the same problem here. PS takes all the RAM of my PC. Any solution?

1 Message

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60 Points

@claudia_cci_rodriguez  

I have the same problems and everything I tried didn’t help. Please help.

2 Messages

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70 Points

Same here on two different Windows 10 PCs

6 Messages

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170 Points

@claudia_cci_rodriguez 

Just installed the 22.3 Update and moved the PSUserConfig.txt file out of the Adobe Photoshop 2021 Settings folder to see whether the problem was fixed with this update.

The result was the same as with version 22.2. PhotoShop is constantly grabbing RAM to the point where the whole system gets unusable, even without any open images. Trying to disable the preset sync in the preferences pane leads to a crash.

To be able to continue with my work, I’ve put back the PSUserConfig.txt into the settings folder. 

Best, Guido

Employee

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3 Messages

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80 Points

Hello @Guido Bittner thank you for your response. This is very helpful to know.

2 Messages

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70 Points

8 m ago

I had the same problem with my two macs. After trying to disable the preset syncing feature, PS always freezes with the spinning colored wheel, even if I let it work for more than 30 minutes, when the system reports to be short on available RAM. I tried Adobe support, but after more than one hour with the employee taking control of my mac, she gave up and reinstalled version 22.1.2. I'll wait for a new update.

189 Messages

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4K Points

Same here on my Win 10 PC. When sync is enabled, Photoshop uses all of my 32GB Ram for about 10 minutes and the releases it. This happens each and every time I launch PS, although my presets are only very few.

During those 10 min, only maybe 1 min PS uploads files. The rest of the time it still uses all of my RAM without doing anything.

6 Messages

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170 Points

8 m ago

Adobe support contacted me. While they didn’t have a fix for this problem, they provided me a temporary solution. With a special configuration file you can force preset sync off. 

This solution gave me back a stable and usable PhotoShop 22.2.

I’m posting this here because the 22.2 Update also contains some security relevant fixes. I don’t think that anybody should be using an older version while waiting for a real fix.

  1. Close Photoshop on all machines
  2. Find your Adobe Photoshop 2021 Settings folder
    Mac: Users/[username]/Library/Preferences/Adobe Photoshop 2021 Settings
    WIN: Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings
  3. Create a file PSUserConfig.txt in the Adobe Photoshop 2021 Settings folder if it does not yet exist.
  4. Add „PresetSync 0“ to PSUserConfig.txt (without quotation marks). This will force preset sync OFF.
  5. Restart Photoshop

Remember to remove the „PresetSync 0“ from PSUserConfig.txt once Adobe fixed this problem.

190 Messages

 • 

3.6K Points

Same problem here.
This solved the presets syncing to off (thanks), but still have full ram problem.
OSX Catalina in a MacBook Air

6 Messages

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170 Points

I’m on MacOS Big Sur 11.2.1 and this temporary fix let me work the whole day in PhotoShop without any problems on many different images. I’ve even got InDesign, Bridge, Word, Mail and Safari open at the same time.

2 Messages

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74 Points

Thanks for sharing. This solution worked for me as a workaround.

190 Messages

 • 

3.6K Points

8 m ago

same problem on a macbook with catalina

Adobe Administrator

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43 Messages

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844 Points

8 m ago

Hi all, thanks for reporting these issues and we want to let you know we are actively hunting down the root cause. We are so far unable to reproduce this issue on the development team, so I need to ask for some volunteers to provide some process logs and system information.

We are at a point where we need more information to help identify any patterns in what is going wrong so we can fix it. I will provide the steps needed to collect your process and system information, but need volunteers. Who can help us?

6 Messages

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170 Points

I can happily help you

Adobe Administrator

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43 Messages

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844 Points

@Guido Bittner I believe someone on our team has already been in contact with you. I will have them send instructions to collect the logs we need.

8 Messages

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162 Points

The root cause is your developer team are now a bunch of incompentent amateurs that don't care about professional graphic designers any more and are more concerned with some kid on there ipad swapping a head onto a unicorn.

Adobe Administrator

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43 Messages

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844 Points

@paul_kidda_corless Appreciate that you are frustrated, but this won't help anything. Did you encounter issues with 22.2 out of the box, or was it only after enabling preset syncing?

2 Messages

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74 Points

I have the same sync issues and am happy to provide logs.


Feel free to get in touch.

4 Messages

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96 Points

8 m ago

Photoshop 22.2 cannot open ANY PSD on my PC.
I also get an error when trying to close the app.

I have to crash it in TASK MANAGER.

Reverted back to 22.1 and it works fine.

Not sure what the deal is.

Let us know... I use it 10+ hours everyday.

Thanks.

4 Messages

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96 Points

Program Error message.... if you wanted to know.

Adobe Administrator

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43 Messages

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844 Points

Did you have this issue only after enabling preset sync, or was this your out of the box experience with 22.2?

Adobe Administrator

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16K Messages

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296.7K Points

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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114 Points

8 m ago

Sadly same problem here too. Two computers, one with 32Gb Ram and I keep getting out of Ram errors and PSD files that were previously easy to work with last week are suddenly being sluggish and crashing constantly.

Adobe Administrator

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43 Messages

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844 Points

@allistair_burt

Is this only after enabling preset sync, or did you notice the issues immediately after updating to 22.2? 

6 Messages

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114 Points

Thanks Joel, I think it was straight after the update. I'm not aware of 'enabling preset sync' at any point.

At the end of the night I hit update on Photoshop and another cc programme and when I came in the next morning I started to notice issues. I had Premier open too and initially assumed it was because I had been running both solidly for most of the week so reset and just work in Photoshop only.

I was working on a pretty small file (Just a 72dpi psd) for most of the last two days and while that was a bit sluggish I didn't hit crashes.

Occasionally though I was opening larger files, 100-300Mb and they had real issues and gave out of RAM messages. Tried increasing the scratch disk. Closed and reset the machine but hit the same issues.

Test on a larger 650Mb file the programme takes an age to open and grinds to a halt when switching tools. First though I had a corrupted file or something.

It was only when I noticed the issue repeat regardless of the file I tried to work with that it clicked in my head that the issues appeared after the update.

I downgraded to previous version earlier today and everything is back to normal. (Though I still get that odd rectangular marquee tool drawing odd shapes every now and again with this previous version.)

If I can test anything to help you guys out just let me know.

Adobe Administrator

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16K Messages

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296.7K Points

Did you restart the computer after the Photoshop update?

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

 • 

114 Points

Hi Jeffrey,

I didn't update first thing the next morning. I just opened photoshop and started working again but when I hit issues I did reset several times.

Here is the info as requested though this is as I say now downgraded to the previous version. I can re-upgrade and do again if helpful.

Adobe Photoshop Version: 22.1.1 20210104.r.138 2021/01/04: 852879028a7  x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.804
System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 6
Processor speed: 3696 MHz
Built-in memory: 16317 MB
Free memory: 10449 MB
Memory available to Photoshop: 14927 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.34.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.7.0.1
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 2
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
"2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=5991
glgpu[0].GLName="GeForce GTX 1660 Ti/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="27.21.14.5671"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll"
glgpu[0].GLDriverDate="20200930000000.000000-000"
glgpu[0].GLRenderer="GeForce GTX 1660 Ti/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6442
clgpu[0].CLName="GeForce GTX 1660 Ti"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=2.410000e+11
clgpu[0].CLCompute=2124.116368
clgpu[0].CLRawDeviceName=GeForce GTX 1660 Ti
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
nativegpu[0].NativeName="8578:NVIDIA GeForce GTX 1660 Ti"
License Type: Subscription
Serial number: 90970965869075493564
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\ANNNIS~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 237.8G, 61.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/12/11-01:18:03   79.625855   79.625855
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.625377   79.625377
   AdobeXMP.dll   Adobe XMP Core 2020/12/09-11:57:44   79.164590   79.164590
   AdobeXMPFiles.dll   Adobe XMP Files 2020/12/09-11:57:44   79.164590   79.164590
   AdobeXMPScript.dll   Adobe XMP Script 2020/12/09-11:57:44   79.164590   79.164590
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/12/11-01:18:03   79.625855   79.625855
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/11/20-03:50:06   79.625451   79.625451
   ARE.dll   ARE 2020/12/11-01:18:03   79.625855   79.625855
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/12/11-01:18:03   79.625855   79.625855
   BIBUtils.dll   BIBUtils 2020/12/11-01:18:03   79.625855   79.625855
   boost_date_time.dll   photoshopdva   14.0.0   
   boost_filesystem.dll   photoshopdva   14.0.0   
   boost_program_options.dll   photoshopdva   14.0.0   
   boost_regex.dll   photoshopdva   14.0.0   
   boost_system.dll   photoshopdva   14.0.0   
   boost_threads.dll   photoshopdva   14.0.0   
   CoolType.dll   CoolType 2020/12/11-01:18:03   79.625855   79.625855
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   14.0.0   
   dvaappsupport.dll   photoshopdva   14.0.0   
   dvaaudiodevice.dll   photoshopdva   14.0.0   
   dvacore.dll   photoshopdva   14.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   14.0.0   
   dvamediatypes.dll   photoshopdva   14.0.0   
   dvametadata.dll   photoshopdva   14.0.0   
   dvametadataapi.dll   photoshopdva   14.0.0   
   dvametadataui.dll   photoshopdva   14.0.0   
   dvanet.dll   photoshopdva   14.0.0   
   dvaplayer.dll   photoshopdva   14.0.0   
   dvascripting.dll   photoshopdva   14.0.0   
   dvatransport.dll   photoshopdva   14.0.0   
   dvaui.dll   photoshopdva   14.0.0   
   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.4.7   
   dynamiclink.dll   photoshopdva   14.0.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/11/09-12:12:23   79.277020   79.277020
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   14.0.0   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   14.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/12/03-01:11:47   79.625685   79.625685
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.1   
   Plugin.dll   Adobe Photoshop 2021   22.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.1.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.1.0.15   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.1   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   14.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.4.7


Required plugins:

   Accented Edges 22.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
   Average 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Average.8bf”
   Bas Relief 22.1 - from the file “Filter Gallery.8bf”
   BMP 22.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Chrome 22.1 - from the file “Filter Gallery.8bf”
   Cineon 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Cineon.8bi”
   Clouds 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Clouds.8bf”
   Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
   Craquelure 22.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.1 - from the file “Filter Gallery.8bf”
   Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
   De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.1 - from the file “Dicom.8bi”
   Difference Clouds 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Clouds.8bf”
   Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
   Displace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “EazelAcquire.8ba”
   Entropy 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Export3DLUT.8be”
   Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “FastCore.8bx”
   Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
   Fresco 22.1 - from the file “Filter Gallery.8bf”
   Glass 22.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
   Grain 22.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
   IGES 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
   Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.1 - from the file “JPEG2000.8bi”
   Kurtosis 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Lens Blur 22.1 - from the file “Lens Blur.8bf”
   Lens Correction 22.1 - from the file “Lens Correction.8bf”
   Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.1 - from the file “Liquify.8bf”
   Matlab Operation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “ChannelPort.8bf”
   Maximum 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Mean 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Measurement Core 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MeasurementCore.8me”
   Median 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   MMXCore Routines 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.1 - from the file “Filter Gallery.8bf”
   Note Paper 22.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
   OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
   Palette Knife 22.1 - from the file “Filter Gallery.8bf”
   Patchwork 22.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
   PCX 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “PCX.8bi”
   Photocopy 22.1 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “ChannelPort.8bf”
   Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Pixar.8bi”
   Plaster 22.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
   Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “PBM.8bi”
   Poster Edges 22.1 - from the file “Filter Gallery.8bf”
   PRC 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
   Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Radiance.8bi”
   Range 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Export3DLUT.8be”
   Reticulation 22.1 - from the file “Filter Gallery.8bf”
   Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
   Save for Web 22.1 - from the file “Save for Web.8be”
   ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
   Shear 22.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
   Solarize 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “Solarize.8bf”
   Spaces 22.1 - from the file “Spaces.8li”
   Spatter 22.1 - from the file “Filter Gallery.8bf”
   Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
   Stained Glass 22.1 - from the file “Filter Gallery.8bf”
   Stamp 22.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Sumi-e 22.1 - from the file “Filter Gallery.8bf”
   Summation 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Targa 22.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.1 - from the file “Filter Gallery.8bf”
   Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.1 - from the file “Filter Gallery.8bf”
   Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
   U3D 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “U3D.8bi”
   Underpainting 22.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
   Variance 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “statistics.8ba”
   Water Paper 22.1 - from the file “Filter Gallery.8bf”
   Watercolor 22.1 - from the file “Filter Gallery.8bf”
   Wave 22.1 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “WIASupport.8li”
   Wind 22.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.1 (20210104.r.138 2021/01/04: 852879028a7) - from the file “WBMP.8bi”
   ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 3.8.0.30 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
        CmdN: 1.5.18
        CDP: 1.100.16
   Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   Neural Filters (Prepared) 1.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\index.html”
   New Document  3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
   Home  2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   LogiOptions version 8.36.40.0  7.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\LogiOptionsAdobe\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\manager.html”

Installed TWAIN devices: NONE




Adobe Administrator

 • 

43 Messages

 • 

844 Points

@allistair_burt Thank you! We will keep this one, but would also be very helpful for you to run this in 22.2.

28 Messages

 • 

926 Points

8 m ago

I couldn't get 22.2 to start.  It kept saying "Program Error".  I reverted to 22.1.1 which works.  I'm running Win 10/64 with 16GB of ram but otherwise and old machine. 

(edited)

2 Messages

 • 

70 Points

8 m ago

I'm working with WIN 10/64, 32GB RAM. Since I have downloaded 22.2. I have big problems with the RAM and the CPU.
When I open PS, the RAM are going up to 93% according to Task Manager, at the first picture and at the second to 98% or even higher. When it goes higher the program has a breakdown (see only black screen). The only way to come back is a hard new start.
Switching back to 22.1.1 all is running smooth and the RAM are ending around 30%.

Adobe Administrator

 • 

43 Messages

 • 

844 Points

@Rene Binder

Did you enable Preset Sync? 

2 Messages

 • 

70 Points

Yes, I enable Preset Sync

I have tried o disenable preset sync, but this is not possible. After I did it, PS stopped working and it was necessary to make a new restart

(edited)

5 Messages

 • 

190 Points

8 m ago

Varomoney customer service 

Chikita Isaac

www.bitcoin.com

Chikitaisac123@gmail.com 

www.coinbase.com 

Chikitaisac123@gmail.com transfer 

2 Messages

 • 

70 Points

7 m ago

Still not working with Version 22.3 on my Windows 10 PC.

At Adobe: Are you aware of your qualtiy problem? Since we are paying a fee and not once time price service should be premium.

You have to do better.

6 Messages

 • 

170 Points

5 m ago

Thank you!

Installed the Update, removed the PSUserConfig.txt, started PhotoShop and everything works like it should.

Best, Guido

Employee

 • 

3 Messages

 • 

80 Points

Hello Guido, excited to hear the issue is no longer happening!