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11 Messages

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172 Points

Fri, Feb 5, 2021 8:32 AM

Closed

Photoshop 22.2.1 won't open on new M1 Mac. (Lightroom working fine.)

Just got a new M1 MacBook Pro, migrating everything across from my previous (intel based) one. Lightroom launches fine (using the Rosetta emulator) but Photoshop just hangs on the splash screen. Have uninstalled and reinstalled Photoshop from Creative Cloud and still the same. 

What do I need to try next? 

Accepted Solution

11 Messages

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172 Points

10 m ago

SUCCESS! Mac software update just told me Big Sur 11.2.1 was available. Updated to that, and now Photoshop launches fine. Maybe it was an Apple issue rather than an Adobe one, but either way it seems to be working for me now.

Hope it works for the rest of you, too. 

2 Messages

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70 Points

@trevorcoultart Thanks - works for me too! I only got my M1 Mac yesterday and spent 2hrs online with Customer Support trying to fix it. If I had only waited one day ...

1 Message

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60 Points

@trevorcoultart Sadly NONSUCCESS. I've updated my Mac mini M1 also to Big Sur 11.2.1 but Photoshop doesn't launch further. After double-click on the program icon the following error message appears.

Adobe Photoshop 2021  unexpected stopped.
Click on „Open again“ to open the program new. Click on „report“ to show further information and send a report to apple.
I don't know what I can do?
BR
Chris

5 Messages

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104 Points

I’m going to try uninstalling the CC app. Reinstalling it then reinstalling PS. 
I’ll do it tomorrow as it’s done my head in enough for today.

Failing that I guess we’ll have to wait for a patch ?

5 Messages

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104 Points

@trevorcoultart ONLY BLOODY WORKED!!

Nice one mate! 

5 Messages

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104 Points

@trevorcoultart The iOS update worked for me too. 👍🏻

11 Messages

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172 Points

10 m ago

To confirm, it hangs on the loading screen while it's saying "Adding extensions...multiprocessor support", and quickly goes to "not responding" so needs a forced quit.

Have tried resetting preferences on launch, same thing still happens. 

1 Message

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60 Points

I got the same issue with my 3 days old MacBook Pro w/ M1 chip. First it was getting stuck at the 'Halide Bottleneck' which I sorted out by adding '~' at the extension folder, now it's stuck at 'Multiprocessor Support'. 

My subscription starts in a couple of days and I'm really hoping to get this sorted by then but I've tried every solution I had found online and nothing helps. 

11 Messages

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172 Points

Yes, I've been going through the same. Had a long online chat with Adobe support on Twitter last night and tried all manner of this like renaming/disabling plug-ins and extensions, but nothings far has worked.

Also suggested installing older version (22.1 rather than 22.1.1) but not different, and I even tried installing the Beta version of Photoshop for M1, but that also failed to launch at same point. 

They've passed it on to an expert to look at when next back in office. I'll update here if anything works. 


7 Messages

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134 Points

Experiencing same issue on macOS 11.2 on 13" M1 MacBook Pro. I see one Photoshop ico bouncing in the doc on launch attempt, then a second app icon appears bouncing in the dock, but the app never gets passed the "adding an extension" splash screen. This happens with both the GM and M1 beta versions. Not experiencing issues running other Creative Cloud apps on the M1.

11 Messages

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172 Points

Yes, still the same here, but I do have an ongoing conversation with Adobe Care and they're still suggesting new things to try. Latest was to enable Root User, log in as Root, and sure enough this did enable Photoshop to launch, but didn't actually remove the problem as when I log out of root and back in with my primary user account it still won't launch there. 

11 Messages

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172 Points

Latest update from Adobe: 

"Hi Trevor, just checked with the engineering team that this issue has been reported by a couple of other users (in the past couple hours) and engineering team is already working on it. I'll keep you updated if I get to hear more about the same."

So at least we know we're working on it. 

3 Messages

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82 Points

10 m ago

Having the same issue with my new MacBook Air M1. Hoping this gets resolved soon!

3 Messages

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82 Points

10 m ago

Update: I had an online chat this morning with Adobe Tech Support and he suggested that I uninstall PS, log out, then create a new user, log back in under new user account and reinstall PS. I did that and PS worked! I've now wiped my new MacBook Air M1 clean and instead of migrating data from my old MacBook Air via Time Machine, I'm going to start over from scratch and see if that works. It'll be a pain but it may be the only way. Will update again if it works.

11 Messages

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172 Points

@DSO Yeah, I'd wondered if starting the laptop again from scratch without migrating from old one might be a possible fix, but one I'm keen to avoid if possible. 

3 Messages

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82 Points

I just completed it, and PS is now working. Not the worst thing to start with a clean slate, I guess. ;)

1 Message

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60 Points

check if you got Big Sur update in MacOS, in my situation that helps, and also I change settings in Startup Security Utility 

5 Messages

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104 Points

I'm getting stuck the 'Halide Bottleneck' part of start-up.

Doing "uninstall PS, log out, then create a new user, log back in under new user account and reinstall PS" is unacceptable!

I'm hoping they update with a patch ASAP.

11 Messages

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172 Points

James, check if you have a system update to do. I just installed Big Sur 11.2.1 and it seems to have sorted it. 

7 Messages

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120 Points

9 m ago

I had the same problem on my new M1 Mac mini 16gb 1tb. After several attempted reinstalls, I removed the preferences in the CC app uninstall, and it still didn't work. So I updated to 11.3 beta 3 (20E51721) and at least Photoshop 22.2.0 now opens. I'm staying with Intel revs for now due to Topaz, DxO, and TK7 plugins/panels. I'll have to reinstall these, redo my workspaces, etc., but maybe that's better at this point? 

Thanks for this thread — it did help sort out this problem for me (so far).

5 Messages

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104 Points

@ChrisW47 Check your Mac iOS for an update. 

7 Messages

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120 Points

9 m ago

I've installed TK7 and Topaz DeNoise AI and Sharpen AI, plus the Nik Collection 3. All picked up their old prefs. I did need to redo the Workspace.

Nik required re-activation. And Nik hung on first selection, but after a Force Quit, and re-open, it ran fine. I set everything to the GPU, assuming non-M1 versions are not tuned for it yet. All seem to run a good bit faster than than my 2013 iMac, on Rosetta. Saving files in Ps seems instantaneous. The progress indicator on lower left corner of the window doesn't even (need to) activate.

2 Messages

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70 Points

9 m ago

The same thing happens to me. Not just Photoshop but also Creative Cloud. I am on Big Sur 11.2.2. I tried uninsntalling and reinstalling several times but nothing works. At least Lightroom is OK. Small consolation

4 Messages

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116 Points

9 m ago

I am using Mac Mini M1, 16GB, Big Sur 11.2.2, Photoshop (Intel) 22.2.0 and Lightroom Classic 10.1.1 (Intel) 

Both Photoshop and Lightroom work fine, no issues, excellent response, except for the fact that The tree filter  opens with a ghastly pink overlay and the rendering is terrible.

There may be other glitches that I am unaware of, but I am a Photoshop and Lightroom trainer and use the software around 8 hours a day and I have not encountered any  other issues so fat.

I tried the Beta Photoshop (22.2.1) and it is very fast, very responsive but still lacks many features, which makes my using it impossible just now.

(edited)

11 Messages

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172 Points

@Hani Latif Zaloum Yes I'm looking forward to the M1 native version, but so far too many features missing for me to even try it out. 

4 Messages

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116 Points

Let's hope they do so soon, though. 

EXPERTO CERTIFICADO POR ADOBE (ACE) EN PHOTOSHOP  -  ADOBE CERTIFIED EXPERT (ACE) IN PHOTOSHOP 
NOMBRADO EDUCADOR CREATIVO POR ADODE - adobe creative educator
HND en Fotografía, Universidad de Napier, Edimburgo   -   HND in Photography - Napier University - Edinburgh   
www.hani7up.com
www.latiffoto.com
Instagram: @hani7up
Facebook: Retoque Fofografico Sevilla
Facebook: Hani Latif Zaloum
Facebook: www.facebook.com/hanilatifzaloum

7 Messages

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120 Points

9 m ago

When I updated to the Public Beta version of macOS 11.3, the M1 native Photoshop beta was able to open. But like the above comments say, a lot is still missing. The Content Aware tools for one. I also end up using the Intel version over Rosetta 2 almost all the time.

2 Messages

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70 Points

9 m ago

I ran the Adobe Creative Cloud removal tool and it resolved the issues for me. Wouldn't launch prior to doing this.

Step 1: Run removal tool

Step 2: Reboot

Step 3: Reinstall adobe creative cloud

Step 4: install apps

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

7 Messages

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120 Points

@benwatercutter are you trying to open Photoshop 22.3.0?

Some of us needed the most recent public beta of macOS 11.3 — but that was to run the previous M1-beta rev of Photoshop 22.2.x. 

If PS 22.3.0 will not open with the current released version of macOS 11.2 — you might try updating to the latest public beta. 

Like all macOS betas, this is not recommended on production machines — although it does seem very stable.

2 Messages

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70 Points

I was just throwing out the steps I used to resolve the issue. I went from a macbook air i3 to the macbook air m1. I used the apple migration wizard to move everything to the m1. I could no longer use photoshop. I tried all the previous suggestions and it did not help. The steps I outlined resolved the issue for me. I am running PS 22.3.0 on big sur 11.2.3

7 Messages

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120 Points

Thanks, good to know these are working. 

2 Messages

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70 Points

9 m ago

Thanks to everyone who helped. In the end it was the Creative Cloud Cleaner tool that saved the day for me, as some of you suggested. This group is the cure for Adobe’s ineptitude. Thanks again to all of you.

2 Messages

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70 Points

8 m ago

Is anyone seen some new tips to solve this?

My MacBook M1 updated 11.2.1 has the same PSD issue, hanging and I have to kill the app.

1 Message

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60 Points

8 m ago

I am having this exact problem. System 11.2.3 on my new M1 Mac Mini. Is there a solution yet?

7 Messages

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120 Points

8 m ago

The current version of Photoshop is 22.3.1. It works for me with Rosetta (Intel) and without it (ARM). I'm running beta 8 for macOS 11.3. It seemed to working on 11.2.3. Anyone with issues might check the earlier posts above. 11.3 should be released any time now. Hope this helps.

1 Message

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60 Points

5 m ago

Same as unfortunately, have you found the solution? :(

11 Messages

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172 Points

@mjeed ali For me it was an iOS update that sorted it. I did post this when it was sorted: 

"Mac software update just told me Big Sur 11.2.1 was available. Updated to that, and now Photoshop launches fine. Maybe it was an Apple issue rather than an Adobe one, but either way it seems to be working for me now. 

Hope it works for the rest of you, too."