R
ramya
75 Points
100 Points
250 Points

43 Messages

 • 

682 Points

Tue, Apr 13, 2021 6:32 PM

Closed

Photoshop 22.3.1 says Unknown GPU

While Photoshop 22.3.0 awkwardly takes a bit of an extra step to properly load Advanced GPU settings, version 22.3.1 entirely broke GPU support for me. After updating today, Photoshop failed to load my NVIDIA GTX 1050 Ti graphics card, saying "Unknown GPU" with "Use Graphics Processor" dimmed and unchecked. I tried restarting both Photoshop and my laptop but no luck. I already had the latest NVIDIA driver 461.92 installed prior to updating Photoshop. Rolling back to 22.3.0 returned everything back to what it was like before installing the latest PS update. I understand that my GPU is already a few years old, so I considered the possibility that Adobe might have all of a sudden dropped support for it, but that would be a really terrible change to make in a minor version update if that's really the case here. I hope it's only a bug that would be fixed in a new update.

Here's what it looked like in 22.3.1

Accepted Solution

Adobe Administrator

 • 

300 Messages

 • 

3.9K Points

7 m ago

@ramya ,

We are aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.

An earlier version of Photoshop may be installed and used for the time being, or 22.3.1 should work fine for most features, since there are CPU fallbacks for everything except 3D features and the Oil Paint filter on Mac.

Again, thanks for your patience as we stabilize GPU usage. This will ultimately be an important step forward to boost performance across the application.

ramya

43 Messages

 • 

682 Points

Finally we receive an official response. Anyway, thank you @mark_dahm for following up and confirming the source of this issue. Now everybody who’s been trying all sort of tricks can keep calm and just stick to the previous version until the fix is released, hopefully soon.

Thanks in advance to everyone working on the resolution.

11 Messages

 • 

132 Points

@mark_dahm "An earlier version of Photoshop may be installed and used for the time being, or 22.3.1 should work fine for most features, since there are CPU fallbacks for everything except 3D features and the Oil Paint filter on Mac." Oil Paint filter fails on Windows too... (At least on mine)

(edited)

Adobe Administrator

 • 

300 Messages

 • 

3.9K Points

@Patrick Barbary , doh, come to think of it, you're right; sorry. The update is very close.

11 Messages

 • 

132 Points

I fixed the problem in using ps in administrator mode as recommended by another user. 

11 Messages

 • 

132 Points

@mark_dahm I resolved the issue in using admin mode. 

Official Solution

Adobe Administrator

 • 

300 Messages

 • 

3.9K Points

7 m ago

Photoshop 22.4 has been released with the patch for GPU detection; please download and try it out.

If you do not see version 22.4 in your Creative Cloud Desktop application, go to Help > Check for Updates.

The build was just pushed, and it's possible that not all regions will have the release instantly; if you do not see the build after checking for the update, then wait a few hours for it to propagate to your region.

Thank you for your patience and I'll monitor this thread if there continue to be issues.

4 Messages

 • 

92 Points

Austria: downloaded/installed 22.4, nvidia gt 730 on latest driver 466.27, win 10 pro 20H2 64 bit,  latest windows updates installed, but same issue, detects GPU but opencl is still grayed out?! 

Adobe Administrator

 • 

300 Messages

 • 

3.9K Points

@Alex Rucker , be sure to restart you computer after installation. Does that work?

4 Messages

 • 

92 Points

No, makes no difference. Found the solution for all windows 10/pro users, hopefully. PS loads/uses old opencl drivers 1.2 and below, not nvidia's cuda 3.0 opencl as it should?

Go to windows store, apps type in the search box there "opencl compatibility..." and install it. Check under windows settings/apps if it got installed by typing again in the setting/apps search box "opencl"

If it shows up, restart your PC and the Checkbox opencl under preferences/advanced in PS should already be checked and oil paint, etc. WORKS!!

Performance wise I do not know it that older 1.2 opencl "driver" is worse, but it at least WORKS, finally! Enjoy. Alex.

P.S. Old PC 11 years old running core i5 760, on MB Asus, 55 chip set, NVIDIA Grafik Card 730 GT passive, Zotac. Should work fine for all NVIDIA GPU's with this "workaround"!

(edited)

3 Messages

 • 

86 Points

@mark_dahm confirming 22.4 now detects my GPU fine. AMD Radeon Pro WX3200

Thanks

(edited)

9 Messages

 • 

140 Points

Where is sniffer hiding these days? I would like to try deleting it for version 22.3.1. Version 22.4 still does not work. In safe-mode I found the gpu was not recognized. At least Photoshop 2020 works.My machine is a 2019 iMac running Catalina.

(edited)

2 Messages

 • 

70 Points

8 m ago

Same problem here for my AMD Radeon RX5700XT. Rolling back PS drivers is the only solution I could find.

137 Messages

 • 

2.1K Points

8 m ago

As well. Same problem with the past 22.3 release. Hoped this update would fix it, but no.

AMD 5500XT 8GB here, latest recommended drivers, W10 with all latest updates.

8 Messages

 • 

186 Points

8 m ago

Same problem with my NVIDIA RTX2080 with latest driver and latest W10 update.  Oddly enough, Lightroom does see the GPU.

(edited)

ramya

43 Messages

 • 

682 Points

Yes, I noticed that Camera Raw was able to detect the same GPU which Photoshop couldn’t. I first thought it’s only affecting older or mid-range GPU but now with you and other people reporting the same issue on high-end RTX graphics, that’s unlikely the case.

1 Message

 • 

60 Points

Bonjour, je connais les mêmes déboires avec ma carte graphique NVIDIA QUADRO RTX 3000

Hello, I have the same problems with my NVIDIA QUADRO RTX 3000 graphics card

 

ramya

43 Messages

 • 

682 Points

@CDS Sorry to hear you are facing problems too with the latest Photoshop update.

4 Messages

 • 

90 Points

same trouble incredible

4 Messages

 • 

90 Points

8 m ago

Same here with GTX1050. Rolled back to 22.3 then it will work. Hope there will be a fix.

3 Messages

 • 

92 Points

8 m ago

rolling back to 22.2.0 is only solution right now

1 Message

 • 

60 Points

8 m ago

Had the same problem.  I don't like my resolution (Adobe fixing their problem would be better), but I got mine to work by going to Windows 10 Graphics Settings, and using "Choose an app to set preference" to force Photoshop to use my NVIDIA card at high performance.

I noticed that when I took a look at Photoshop System Info, the Adobe GPU Sniffer crashed on 2021-04-15.  That's when I updated to v22.3.1.

ramya

43 Messages

 • 

682 Points

I’m not exactly sure if it’s the same thing or not, but I already have my NVIDIA card set to the default GPU for Photoshop within the NVIDIA Control Panel. I’m guessing if the issue is related to defaulting to a specific card, having this setting on should’ve prevented the issue in the first place. With so many people reporting this on different systems, it clearly doesn’t have to do with local settings on anybody’s computer. It’s a software bug.

2 Messages

 • 

70 Points

@LarryDoucet That did not solve anything for me. I forced photoshop to use my RX5700XT on High Performance setting but still getting massive lag when running the new update. Even if it worked it is not a fix since Photoshop still fails to detect the GPU, best case it would be a workaround until this problem is properly addressed. But as it is it is not even that.

7 Messages

 • 

130 Points

I was able to solve with latest version as of 5/4/21 by uninstalling and changing language in CC app from english US to english international.  GTX 1650 ti. Hope this helps

1 Message

 • 

60 Points

@LarryDoucet  Thanks for that.  That totally solved my problem, at least until Adobe comes up with a proper fix.  Photoshop seems to run well when I force Windows to use my Radeon card at High Performance.  I've not really noticed any lagging yet.

Update: I have noticed that from time to time, Photoshop reverts to "Unknown GPU". So, clearly something is still wrong. Restarting Photoshop usually fixes it. Annoying.

(edited)

4 Messages

 • 

92 Points

good, but is opencl checkbox still grayed out or does oil paint work as it should without any error message and then disabling it? thanks. 

3 Messages

 • 

86 Points

7 m ago

I have the same problem. Verson 22.3.1 cannot detect my AMD Radeon Pro WX3200 GPU. Currently on Version 22.2 and everything works fine.

3 Messages

 • 

86 Points

It's so frustrating because on 22.3.1 when the GPU is not detected, things like Rotate View tool doesn't work; and when zooming and panning ghost traces of the image get left behind. 

ramya

43 Messages

 • 

682 Points

Sorry to hear you’re facing this too. Hope they fix  it soon.

8 Messages

 • 

154 Points

7 m ago

Tengo el mismo problema , estuve 3 horas chateando con dos tecnicos de Adobe y llegaron a la conclusion que Ps 2021 v22.3.1 no es compatible con mi tarjeta grafica NIVEDIA GeForce GT 420 y me dijeron que tengo que volver a usar el 2020 y funciona con 22.2 . Pero cuando se termine mi contrato dejare de pagar , no voy a comprar otra PC , hay otros programas . Tambien la ultima version cuando abre se cierra automaticamente

I have the same problem, I spent 3 hours chatting with two Adobe technicians and they came to the conclusion that Ps 2021 v22.3.1 is not compatible with my NIVEDIA GeForce GT 420 graphics card and they told me that I have to use the 2020 again and it works with 22.2. But when my contract ends I will stop paying, I will not buy another PC, there are other programs. Also the latest version when it opens it closes automatically

ramya

43 Messages

 • 

682 Points

Sorry to hear that. I’m not sure how old is the GT 420, but yes Adobe keeps raising the hardware requirements with almost every major release. But in this update it seems to be just a bug as many people are reporting this even on brand new RTX cards. I hope the next update fixes this annoying issue.

8 Messages

 • 

154 Points

Hello, my card is 10 years old and with the v22.4 update it works perfect; What bothers me that the 3 or 4 times that I contacted Adobe they told me that the problem was mine and that I had to update my PC and they did not take care of the problem. They ask for DirectX12 - minimum 4 Gb and the card is up to date. Thank you, for the moment I also solve the problem. Greetings

1 Message

 • 

60 Points

7 m ago

It's the same for me with NVIDIA QUADRO RTX 400

ramya

43 Messages

 • 

682 Points

Sorry to hear it. Hope they fix it for all of us soon.

7 Messages

 • 

130 Points

I was able to solve with latest version as of 5/4/21 by uninstalling and changing language in CC app from english US to english international.  GTX 1650 ti. Hope this helps

8 Messages

 • 

154 Points

7 m ago

Mi pregunta al foro es , si la solucion es seguir trabajando toda la vida con la version 22.2 y no poder tener actualizaciones o comprar una nueva PC . Adobe no da solucion al problema.

My question to the forum is, if the solution is to keep working with version 22.2 all my life and not being able to have updates or buy a new PC. Adobe does not solve the problem

ramya

43 Messages

 • 

682 Points

For now it seems that 22.2 is the most stable version for everyone. So let’s hope that they fix the problem in the next update.

31 Messages

 • 

366 Points

@MARIO RAIJEL If your pc meets the standards Adobe requires, I wouldn't buy a new one. The issue os software-related, not hardware-related. 22.2 is doing fine.

Leonie van Rijen

1 Message

 • 

60 Points

7 m ago

Got the same problem, "unknown GPU" with version 22.3.1.

I use the RTX 3060. What is the problem here?

ramya

43 Messages

 • 

682 Points

I first thought it might be only affecting older GPUs, but then I saw users with brand new RTX graphics reporting the same thing, like in your case. So this is obviously a software bug in the latest version. For now the only solution is to roll back to either 22.3.0 or 22.2.

Some people are suggesting that changing the ‘Install Language’ from ‘English US’ to ‘English International’ under preferences in the Creative Cloud desktop app fixed it for them. I couldn’t test this myself since I need the language set to a different locale. If you only write in English in Adobe apps, you can give this a try and see if it actually works. But careful that you might need to reinstall the apps after applying that change (not sure tbh).

7 Messages

 • 

130 Points

I was able to solve with latest version as of 5/4/21 by uninstalling and changing language in CC app from english US to english international.  GTX 1650 ti. Hope this helps

31 Messages

 • 

366 Points

Interesting! Anyone with the same tactics?

Leonie van Rijen

153 Messages

 • 

2.6K Points

I tried re-installation with Creative Cloud set to "International".

It didn't help.

8 Messages

 • 

154 Points

7 m ago

I would like to know if the problems that we expose in this forum reach Adobe or is it only for users

ramya

43 Messages

 • 

682 Points

I found this website through Adobe official support page. They ask people to report any issues here on this website. But so far there is not one reply or comment from an Adobe official regarding this problem. It seems that somebody isn’t doing their job!

1 Message

 • 

62 Points

7 m ago

Same problem here. Annoying.

ramya

43 Messages

 • 

682 Points

Yes very annoying indeed. Sorry to hear it.