EV

3 Messages

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90 Points

Wed, May 26, 2021 10:53 AM

Closed

Photoshop 22.4.1 3D not working

The entire 3D menu is greyed out. I use Photoshop's 3D capabilities mainly for 3D extrusion and had to switch back to a previous version before. I hoped that the issue was fixed in the latest update, but unfortunately it hasn't.

I expect it has something to do with not being able to activate the GPU. I'm using a late 2013 iMac 27" which has a NVIDIA GeForce GT 755M 1 GB video card.

Official Solution

Employee

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137 Messages

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2.7K Points

6 m ago

The current workaround:

Go to Preferences > Technology Previews, and check the item Deactivate Native Canvas, then restart Photoshop. 

3 Messages

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90 Points

Now even creating a new layer and dragging a selection makes Photoshop crash…

Checking that option still doesn't make Photoshop recognize the GPU.

Employee

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137 Messages

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2.7K Points

Sorry I missed the above reference, 

I'm using a late 2013 iMac 27" which has a NVIDIA GeForce GT 755M 1 GB video card.

It is not going to be enabled with a GPU that does not meet the minimum criteria.

https://helpx.adobe.com/photoshop/system-requirements.html

  • On macOS, a GPU with Metal Support and 2 GB of GPU memory

(edited)

3 Messages

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90 Points

Okay. Thanks for your response. I'll look in to options which may be a new iMac?

1 Message

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62 Points

@dramenon Hello, is there any way to add 1 GB memory to the GPU? or something else we can do before letting this iMac go?

I am using the same late 2013 iMac 27" with NVIDIA GeForce GT 755M 1 GB video card

5 Messages

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128 Points

5 m ago

Photoshop 22.4.2, MacBook Pro 2018 with Radeon Pro 560X and macOS 11.4.

The same issue. "Deactivate Native Canvas" just completely disables "Spherical Panorama" feature.

Last working version of Photoshop - 22.3.1