veniceraj's profile

24 Messages

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470 Points

Fri, Nov 6, 2020 9:44 AM

Photoshop 22/Camera raw 13.0.2: Enhance Details crashes on Windows

Photoshop closed while apply Enhance Details in Camera Raw,

i tested both versions of ACR 13.0 and 13.0.2

here is the video

https://www.youtube.com/watch?v=MLS4mus7uKQ&feature=youtu.be

Accepted Solution

24 Messages

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470 Points

7 m ago

Fixed Enhanced Issues. :) Tested in this version.

4 Messages

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94 Points

Yesh! I am also glad to say that finally Photoshop V22.30 fixed the issue. So thank you to Adobe support team for taking care of the bug!

Finally, I can use 'Enhance details' again.

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

Engineering is looking into this. 

24 Messages

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470 Points

@JeffreyTranberry  Have any Update ?

Today Feb/2/2021 got new updates for Photoshop (22.1.1) but this issue is still not resolved

1 Message

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60 Points

Today 3/16/21 Photoshop up to date ACR still immediately crashes photoshop when attempting to use the new enhance feature.

24 Messages

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470 Points

1 y ago

Have any Update ? :)

24 Messages

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470 Points

Today I got new Updates. Photoshop v22.1, ACR v13.1.. but Enhance Details problem is not fixed.

(edited)

24 Messages

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470 Points

1 y ago

I tested today with Photoshop 22.0.1 but this error is not resolved ...

4 Messages

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94 Points

Hi veniceraj,

Just wanted to thank you on your efforts. Very useful video, the exactly same is happening on my setup with V22 and V22.01. I hope Adobe sees this and it will be fixed asap. I had to roll back to Phoshop 21.2.4 until this is resolved. Too bad, because I really would like to try the new features, but then again I find Enhance Details so much more important...

Adobe Administrator

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16K Messages

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296.7K Points

@Teemu

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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94 Points

Dear Jeffrey,

Thanks for the reply! Actually I have submitted several crash reports already. However, my Adobe Subscription is from another corporate account (with corporate account one is not able to register on this forum). I don't want to write the work email here publicly, but is there a way I can send you a private message to let you know the details? I didn't find a way to do that..

2 Messages

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70 Points

1 y ago

Salve, prima di perdere tempo e salute con il nuovo aggiornamento vorrei sapere se oltre ai problemi risolti alla pagina: https://helpx.adobe.com/photoshop/kb/fixed-issues.html, si siano risolti anche i miei, che ho segnalato sia sulla community, sia sulla pagina, sia connettendomi in teleassistenza che non è riuscita a risolverli. Ora li ripeto anche qui: il mio pc: Windows Pro 64 bit  build 19041, Ryzen 9 3950x, Asus Crosshair Hero VIII, ram G.Skill 64gb, ssd Sabrent SSD Interno 1TB Rocket Nvme PCIe 4.0 M.2 2280, ASUS Dual GeForce RTX 2070 SUPER EVO Advanced Edition 8 GB GDDR6. I miei problemi: visualizzazione delle immagini Jpg con una nitidezza aumentata e irreale, arresto dell'applicazione in camera raw quando si avvia "migliora dettaglio", arresto dell'applicazione in camera raw quando si passa da un preset ad un altro, arresto dell'applicazione senza motivo, arresto dell'applicazione di lightroom classic 10 quando si passa da un preset ad un altro ed infine cataloghi corrotti dopo l'aggiornamento e non più ripristinabili nemmeno con le vecchie versioni, ma questo ultimo problema pare sia irreversibile perchè non sono riusciti a risolverlo nemmeno in teleassistenza. Allego anche numero richiesta:

ADB-15873840-Q8M8 
La tua richiesta di assistenza clienti Adobe ADB-15873840-Q8M8
Gentile Daniele,

ci scusiamo nuovamente per il disagio.

Sará nostra premura darle aggiornamenti in merito all'evoluzione della situazione.  

 

Grazie per aver lavorato con noi,  
Assistenza clienti Adobe  

Note: This comment was created from a merged conversation originally titled Aggiornamento Photoshop 22.0.1

Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

10 Messages

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148 Points

1 y ago

I can confirm this. Just tested it on a RAW file from my Sony Camera as well as older DNG files and Photoshop crashed right after the Enhance Details window appears. I'm still using 22.0.0 because of all the bugs in 22.0.1. Report was sent.

1 Message

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60 Points

1 y ago

Same here. Just updated today and it instantly crashes. Been working on my older version perfectly. RAW file came from my Fuji X-T3 and report was sent. Everything else works fine.

2 Messages

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90 Points

10 m ago

Same here. Just updated today and it instantly crashes.

11 Messages

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182 Points

10 m ago

Im also getting crashes on Camera Raw 13.1

(edited)

6 Messages

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128 Points

8 m ago

Meanwhile, three months later...

It's still crashing and yes, I have just submitted a report with my email address.

4 Messages

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94 Points

8 m ago

Any clear consensus is still happening with Photoshop V22.2? I am still running V21.x until this gets sorted out..

1 Message

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60 Points

8 m ago

Same here, on every occasion - annoying because I lost a couple of dozen of edits.

1 Message

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60 Points

7 m ago

same problem - but using earlier versions - ACR 13.0  and PS 22.0.0