carlos_oliveras's profile

177 Messages

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4.1K Points

Fri, Apr 25, 2014 9:59 PM

Photoshop: After switching from Wacom tablet to mouse, every click on canvas area gets lag (latest CC & CS6) on Win 7/8

In Photoshop CC and CS6 (only if latest update has been applied, apparently), mouse clicks on the canvas area (*not in menus or palettes*) are lagged after using a Wacom tablet. Detailed explanation:

• When starting Photoshop, mouse works okay. Then, if I switch to my Intuos Pro (latest drivers), everything is fine too.
• But here comes the problem: when I switch back to the mouse, the very first mouse click (after switching from tablet) is NOT lagged, but the rest from then on, ARE.
• If the switch from tablet to mouse is done very quickly (clicking on canvas or ruler area with the pen while swiftly clicking with the mouse), then the lag does not happen.
• Closing Photoshop and re-opening it gets rid of the lag, until the tablet is used (then the problem starts again when switching to the mouse).

This problem has been debated here: http://forums.adobe.com/message/5768548
It has also been repeteadly reported to Wacom, who have not acknowledged or denied the problem: http://forum.wacom.eu/viewtopic.php?f...
User pinkbunkadoo posted a 15 sec video demonstrating the problem: https://www.youtube.com/watch?v=1D51R...

While the knowledgeable Chris Cox suggested that this seems a driver issue, we (the affected users) still believe that something changed in the latest Photoshop versions that brought up this problem, since it does not happen at all with CS6, CS5, etc. (although CS6 with latest updates seems to have the problem too). It doesn't happen either with a couple other pressure-sensitive design programs I've tried (ArtRage and SmoothDraw).

I've been able to reproduce this problem in all the machines I've tried it on (Win 7 and Win 8 systems), which do not seem to share any particular software or hardware that suggests a pattern. I've tried reinstalling the OS twice to no avail. My main machine is Win 8.1 x64, i7 930@2.8, 20 MB RAM, gfx card ATI Radeon HD 6800 series, and using Photoshop CC latest version (14.2.1).

This bug is extremely annoying for people like me that switch a lot between mouse and pen (I use mouse with my right hand, for menus, marquee selections, paths, etc., and the pen with my left hand to draw with brush tools). I'm more than willing to provide any additional info, should Adobe staff be kind enough to look into this or at least try to reproduce this issue. Thanks.

177 Messages

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4.1K Points

7 y ago

Since I started this topic, I want to say that as of today, the problem is not happening for me anymore. Apparently, it got fixed with the latest driver version from Wacom, applied with the latest Photoshop CC version, but I've waited some weeks before saying anything, to make sure it is indeed working. Well, not 100%: now there's a different bug - sometimes, when using brush tools, a straight line is drawn from one point to the other when holding the pen over the tablet just after switching from mouse to pen. It's amazing these Wacom people ain't able to do a d-rn thing right once and for all. I'm sorry, I respect and appreciate their work but they just don't cut it. At least the new bug isn't even remotely as annoying as the lag bug. In fact, there's even a newer driver version which appeared shortly after the one I'm using, and I haven't dared to update to it because I'm sure it will break a different thing, and I am fine as I am right now.

Still, it wouldn't surprise me a bit if the problem started happening again (Windows 9 cames out, we have to update the Wacom drivers and there we go again). It has been an really, really, really crippling issue for many people like me for over one year, and we are still waiting for somebody from Wacom (or Adobe, or both) to say: "yes, there was a problem caused by "x", and we solved it, sorry". It appears to be something that no one has considered important enough to seriously look into it, That speaks volumes for iself - in fact, even Wacom took more than half a year to just mildly acknowledge the problem, and currently their staff is almost missing from what used to be a support forum.

I don't know if these threads-topics (here and at wacom's) played some role in the bug being noticed and fixed, but like I was saying, if it were to happen again, to h-ll with it. I'm not losing more time running around forums and the likes feeling like I'm talking to the wind (specially regarding Wacom - at least Chris Cox from Adobe joined the discussion, here and also at adobe forum's, and I'm seriously thankful for that, not that I can say the same for Wacom).

I truly wish this issue has gone away also for the rest of you. Otherwise, you're on your own. We've always been.

Best of luck for you.

117 Messages

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3K Points

7 y ago

I agree that the most incredible thing about the whole thing is the apparent blase attitude of Wacom and Adobe about this. We can only assume that this happened to a tiny proportion of users, but still.

I suppose that's what happens when a company has a near-monopoly. As hugely annoying as the problem was, I doubt many of us were prepared to go buy a non-wacom tablet and use it with Gimp.

27 Messages

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468 Points

7 y ago

Thats right. Lag is gone between strokes and actions, but now the right-click brush menu is broken. I can't drag the sliders anymore, have to tip them or punch in the numbers.
I wonder if wacom and Adobe even use their own products...

Adobe Administrator

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16K Messages

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296.7K Points

7 y ago

What OS/version are you on?
Do you have the latest driver installed? (6.3.10w2)
Do you have the latest updates for Photoshop installed? http://adobe.ly/PS-Up-To-Date

27 Messages

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468 Points

7 y ago

Windows8 64bit
and of course: latest Wacom Driver, latest PS CC2014 Version

The Right-Click-Menu lag only apears, when you use it with tablet-pen.

Adobe Administrator

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16K Messages

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296.7K Points

Have you tried restoring your preferences?: http://blogs.adobe.com/crawlspace/201...

If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.

Sr. Product Manager, Adobe Digital Imaging

27 Messages

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468 Points

The link doesn't load.
But nontheless, resetting prefs doesn't change anything.

Adobe Administrator

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16K Messages

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296.7K Points

7 y ago

The engineering team is looking into this.

2 Messages

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74 Points

7 y ago

Any news? This is a daily nuisance.

27 Messages

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468 Points

7 y ago

Dude, they only had 2 month. Give them another 2 years and they might fix it.

117 Messages

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3K Points

7 y ago

Actually, Christian, they've been failing to fix this for almost 2 years already:

https://forums.adobe.com/thread/1228545

Adobe Administrator

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16K Messages

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296.7K Points

7 y ago

Can you confirm what exact version of Photoshop you are running? CC 2014.2.2 is the latest. http://adobe.ly/PS-Up-To-Date

10 Messages

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208 Points

7 y ago

This is still happening on my system. I am running windows 7 and photoshop cs6 (13.0.1 64bit) - latest wacom driver.

The problem doesn ́t exist in cs5 - So I have just started using that again :(

4 Messages

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110 Points

7 y ago

Not sure if I have the same issue. Right Click with Intuos Art Pen and Lightroom 5.7.1 just doesn't work. I have Win 8, Photoshop CC etc. with all the latest updates, including the latest Wacom driver 6.3.11-4. I've deleted Lightroom Prefs. Nothing seems to work. But Right-Click works everywhere else...so still not sure if it's Adobe or Wacom or my issue...Wacom just say install latest driver; or uninstall reinstall etc. which I've done several times. Very frustrating!

15.1K Messages

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195.8K Points

That would be a Wacom issue. Photoshop just responds to the events given to it by the OS, which gets them from the driver.

177 Messages

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4.1K Points

7 y ago

Hi people. As I previously stated, the issue finally got solved for me and I've not experienced this crippling issue anymore.

Still, I wanted to apologize to other people reading this thread (both users and adobe staff) if my choice of words back in my last post was inappropriate or the general tone came across as too harsh. It was 4 months ago but the memory of it haunts me regularly, since I always try to communicate in a pleasant and polite way. Please, understand that I was coming from a really tough situation where I couldn't do my work or enjoy what I love the most, for 1 year. And nobody seemed to care.

I hope nobody felt upset by the way I expressed my thoughts in this regard, but if so, please accept my apologies. And regarding adobe, please rest assured that I hold their staff in the highest esteem. Photoshop is an amazing program. Thanks.

2 Messages

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70 Points

6 y ago

I have the same issue on Windows 10 using the latest Photoshop CC up to date :( And it's very annoying. Anyone found a fix?

1 Message

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60 Points

6 y ago

Photoshop CS6 13.0.1 x64
Windows 7 Ultimate x64
ATI Radeon HD 4870 (latest driver):
Display Driver ver. 8.97.100.11
OpenCL(tm) Driver 10.0.937.2
Catalyst Control Center 2013.0429.2312.39747

898 days and still no resolution. I'll be contacting Wacom to file a complaint and a link to the original topic and this page.

My description of the problem:
1) Buy Wacom Intuos Art 2015 pen and tablet.
2) Successfully install latest Wacom driver (6.3.15-1).
3) Use in vanilla installation of CS6. Works perfectly fine.
4) Update CS6 to 13.0.1.
5) Draw with pen. OK.
6) Draw one continuous stroke with mouse. OK.
7) Draw new continuous stroke with mouse. BUG. Brush stroke lags and creates a straight line from the initial contact point to wherever it thinks the point currently is. Afterwards jerking, current stroke returns to normal accuracy and follows cursor. Subsequent new strokes with mouse exhibit same bug.
8) Draw with pen. OK.
9) Draw one continuous stroke with mouse. OK.
10) Draw new continuous stroke with mouse. BUG. Brush stroke lags and creates a straight line from the initial contact point to wherever it thinks the point currently is. Afterwards jerking, current stroke returns to normal accuracy and follows cursor. Subsequent new strokes with mouse exhibit same bug.

Fix:
Do not update CS6. If you have updated and this problem exists, if I recall correctly, you can uninstall and reinstall CS6 to return it back to normal. I'm about to do this again and will re-post to confirm (Edit: Confirmed. Back to working condition).