ivan_villa_6358190's profile

6 Messages

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132 Points

Fri, Feb 14, 2014 6:54 AM

Closed

In progress

Photoshop: Can't save file due to program error

I have Photoshop CC and when I individualy merge a layer with the original locked layer Photoshop will no longer save the file due to a program error

Adobe Administrator

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16K Messages

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296.7K Points

8 y ago

Hi Ivan, are you on Mac or windows? If you choose Preferences>Plug-ins and uncheck "Enable Generator" and restart PS do you have trouble saving the file using the same steps?

6 Messages

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132 Points

that fixed it! what does the generator do and why is it that it works when you disable it?

Adobe Administrator

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16K Messages

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296.7K Points

It's a known issue with Generator. Will be fixed in an update very shortly.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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80 Points

Hi Jeffrey!

Having the same problem here but is there a way to solve the issue without losing all your work?

Thanks

2 Messages

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60 Points

Si estan trabajando en un tamaño de imagen considerablemente grande más una resolución alta de más de 100 pueda que al querer salvarlo en JPEG de este error, lo mejor sería bajar la resolución con la opción de poder dejar siempre el tamaño de imagen que necesitamos.

2 Messages

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60 Points

This fix did nor work on my version of cs2. There is no option for enabling or disabling generator. Need to be able to save my work. How can I fix this?

6 Messages

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132 Points

8 y ago

that fixed it! what does the generator do and why is it that it works when you disable it?

2 Messages

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60 Points

7 y ago

I'm having the same issue with the Photoshop CC 2014 on a Mac.

When I open my Photoshop files or just a regular image JPG and I do a couple of edits and I cant save over the exiting files...

Any ideas??

And this is the window I get!

5 Messages

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80 Points

7 y ago

Use,

File -> Edit in ImageReady

I saved my file for being a huge lost. Because I completed my whole artwork and received a kind of error saying "Could not save because of a program error". I tried all possible options. But wont work. Then I tried Edit in ImageReady, Then I could save my file as psd though Image Ready. I hope this should work for you guys too :).

Thanks

15.1K Messages

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195.8K Points

Photoshop hasn't included ImageReady for many years - so that really isn't an option for anyone using a recent version of Photoshop.

5 Messages

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80 Points

I know Mr. Chris, But this is just an option for them who trying to find a solution about the photoshop error. I posted this answer here because I found this post on the first page for the error could not save :). So, I thought someone may be rich to this page and found this answer who are using older versions.

Thank you very much Mr. Chris.

2 Messages

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60 Points

7 y ago

Hello, I have my work open now and I can't save it because of programme error. I checked the generator - it's not ticked.

26 Messages

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346 Points

7 y ago

I found a way to save my PSD which encountered this issue. I changed the mode to 16bits per channel. Saved. Then converted back to 8, and I was able to re-save without any issues. It didn't affect adjustment layers, layer styles or anything else. Hope this helps somebody else

2 Messages

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82 Points

This info saved hours of work for me. Simplest and quickest solution. I was then able to restart Photoshop and my computer to avoid any future problems.

26 Messages

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346 Points

Happy to hear that Trey

15 Messages

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188 Points

You. Superstar.

26 Messages

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346 Points

Thanks Josh. Really glad this is helping people out!

2 Messages

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80 Points

Thanx a lot for the tip. You're the man!!!

2 Messages

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62 Points

7 y ago

I'm dealing with this right now. I'm taking a Photoshop class right now and although I'm fluent in Illustrator, I'm finding out that's not helping me much with Photoshop. I checked the box they suggested, it wasn't checked. I texted my professor, so hopefully she'll have an answer for me in the morning. I just bought this software tonight!

4 Messages

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70 Points

7 y ago

This problem was happing to me just now. I'm working on a single layer with all other layers unchecked; the layer also has a mask.

I couldn't save and got the same error message. I randomly checked the background layer, then unchecked it. And was able to save. Weird!

15.1K Messages

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195.8K Points

Ok, that is weird.

4 Messages

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70 Points

I swear, that's all I did: select the background, then deselect it. Maybe a coincidence? I have no idea...

2 Messages

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60 Points

Hi ! I had this PS issue too and I done as you said Chris : unchecking my layers and save... and bingo ! it works. This is really weird. Thanks for your trick, it solved my problem.

4 Messages

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60 Points

Thank you Chris and Philippe! It's 4 years later and this post just saved me! 

4 Messages

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60 Points

Thank you so much Christopher and Philippe!  It's 4 years later, but you just saved me a ton of work with this fix.  I unchecked every layer, saved, and it worked. 

6 Messages

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100 Points

7 y ago

This has been happening for me for month now with ps 6 and cc if I want to save anything with layers. All generator boxes unchecked etc. The 16bit change is helpful but a pain to do WITH EVERY FILE.
I AM A PROFESSIONAL EDITING PHOTOS ALL DAY AND WOULD APPRECIATE IT IF ADOBE COULD FIX THIS ITS REALLY REALLY ANNOYING

26 Messages

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346 Points

7 y ago

Have you uninstalled and reinstalled Photoshop? Sounds like your install of Photoshop is damaged.

6 Messages

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100 Points

7 y ago

Newly installed Photoshop cc at work (last week) on to brand new hard drive and older install of it on home computer (cs6)

6 Messages

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100 Points

7 y ago

I have spoken to a lot of people who are having this problem.

26 Messages

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346 Points

7 y ago

Wow I had no idea. Even though you shouldn't need to, you could create an action and assign a keyboard shortcut that converts to 16 and back. Might help save a little time until the problem gets sorted out.

13 Messages

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182 Points

7 y ago

We have this issue all the time here at our studio. We are saving to a Linux sever and we are on Macs (10.9 and 10.10). This has been going on for years, but is more common now again after a period less of these. I have read many articles and posts, and I still don't know if it's Adobes or Apples fault. Neither of them seams to take this seriously really.

What are my options, a Windows computer and a Windows server? Can anyone else tell me their setup? Are you using TimeMachine on your workstations? That has also been up for talks if that is the issue.

15.1K Messages

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195.8K Points

We take it very seriously, and have spent a lot of time on these issues.
But the problems are almost entirely due to the OS and file servers.
A few issues have been due to the text engine, or Generator - and we have fixed those as soon as the problems were identified.

13 Messages

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182 Points

Can you please evolve your answer with what you know? On what system, OS, client and server do you know, that this is not a problem? We are a lot of professionals out here struggling with major issues every day.

2 Messages

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60 Points

I have the same problem on Windows (8.1). Would be great if Adobe could solve this issue!

7 Messages

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160 Points

I "upgraded" a month or so ago from CC to 2015 - that was a disaster, so uninstalled then went to CC 2014 which I read was "stable" - however, the thing KEEPS sticking with the "cannot complete error", so I'm saving schtuff all the time manuially as I dont trust it - Adobe really need to fix this as its ridiculous - as for OS etc., it ain't my box, 32GB 250gb SSD 2TB HDD "spare 1GB video card", i7, Win 7 Pro etc.....

7 Messages

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100 Points

6 y ago

Same problem here with CS6 and it just started a couple of weeks ago. There is no Enable Generator is CS6 so that ones out the window together with the mode change to 16 bit and back again. I guess the chances of a fix for CS6 are, to say the least, very very remote as Adobe has long since moved on and if you have a problem, it's your problem not theirs. My OS is Windows 7 Professional.

Once I get this error, I can no longer open psd files or save in any format. I'm currently using cut from Photoshop and paste into Irfanview from which I save the file... it's not supposed to work this way so my advice to Adobe is, 'fix the bloody thing!'

Update:
I did some digging on the Internet last night and this problem was reported as far back as 2006! Almost a decade ago and it's still not fixed!