ivan_villa_6358190's profile

6 Messages

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132 Points

Fri, Feb 14, 2014 6:54 AM

Closed

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Photoshop: Can't save file due to program error

I have Photoshop CC and when I individualy merge a layer with the original locked layer Photoshop will no longer save the file due to a program error

15 Messages

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188 Points

7 y ago

I also encounter this problem in Photoshop CC 2015, Mac OS X 10.10.3.

Unlike the OP I had not been merging any layers. I had been playing around with layer masks instead.

The 'switch to 16 bits and back' workaround worked for me thankfully.

Please fix this old bug Adobe.

1.2K Messages

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18.6K Points

7 y ago

I get this every once in awhile on Mac. I have always been able to save to a different hard drive. Quitting and relaunching the program then fixes it.

15 Messages

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188 Points

Ah, yes. I was saving to a SMB (NTFS) server. Probably relevant.

13 Messages

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182 Points

Don't think so. We have Red Hat and AFP, same issues.

15.1K Messages

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195.8K Points

What are the last few lines in the PSErrorLog.txt file (in your Photoshop preferences folder)?

7 Messages

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100 Points

7 y ago

Here are the last few lines of a very long log:

\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000E0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:16 12:22:11 : tracked key 00000000000000A8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:01:16 12:22:11 : e:\ps13\ps_13.1_win_x64_daily_retail\20131024.r.34\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 149 : REQUIRE failed
2015:01:17 12:26:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:42:48 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:01:20 13:43:34 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:19 09:17:35 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:03:38 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:21 18:04:56 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 22:59:26 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:00:53 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:01:37 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2015:06:25 23:02:16 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed

15.1K Messages

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195.8K Points

You have some errors from a third party automation plugin or extension panel, plus the last one is from something using a color mode that is not legal for layers (like indexed color). Resetting preferences should solve that, unless it is also being caused by third party code.

15 Messages

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188 Points

7 y ago

Here are all the entries from PSErrorLog.txt from the day this error occurred for me:

2015:07:07 09:54:45 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:54:57 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:11 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed
2015:07:07 09:55:21 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/sources/UVMAccess.cpp : 778 : REQUIRE failed

Using Photoshop CC 2015, Mac OS X 10.10.3
Thanks

15.1K Messages

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195.8K Points

Hmm, a low level error in the VM system -- no idea what would cause that.

6 Messages

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80 Points

6 y ago

Ok, so i took a risky chance and pressed the "close file" button (red ball on mac) hoping it would advise to either cancel, save or dismiss changes.

It asked me to do so, and pressed SAVE CHANGES. It did save all the changes on the file. But please, anyone else have a permanent solution for this without having to take the risk?

- Can't find the 16bit / 8 bit choice
- my plugin options are unselected

Thanks!!!

15 Messages

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188 Points

Hi Sofia,

You can find the 16 bit / 8 bit options under Menu Bar > Image > Mode.

Hope that helps, Josh

2 Messages

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60 Points

6 y ago

I worked on A2 size 300ppi with lots of layers. Then I couldn't save my file! I thought I would have to do a reworking. But thanks for the solution posted here! Changing 8 bit mode to 16 bit really helps!

But I'm still curious, I used PS CS6 for years without this kind of error. Is it because of the heavy work that eats up lot of memory?

15.1K Messages

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195.8K Points

No, Photoshop doesn't really run out of memory - it just goes to the scratch disk and slows down. More likely there was something unexpected in the document that caused the error (like a mask that's over 30k pixels tall or wide).

Also, if in doubt, try the Large Document format: which can save larger documents.

2 Messages

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60 Points

Herry C Sucahya is right! This fix/adjustment works!

In Photoshop, on the main navigation, select "Image". Then scroll down to "Mode" and change it from 8 bits/channel to 16 bits/channel. This will making the viewing of the image smoother and allow you to save your photoshop files again.

Whew!

2 Messages

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60 Points

6 y ago

I had the same issue and I couldn't find a way to save it as a psd but I found a way to save it as jpg.. Like this you can save your layers as jpg and it would be much easier to make it again when you reopen photoshop.. So I just press flatten image and then I drug and drop the solid image to my notes and from there I safe it on my desktop copy paste.. :)

15 Messages

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164 Points

6 y ago

I'm getting this several times a day, almost everyday, and I nearly put my fist through my lovely new 34" monitor with rage. I lose work constantly, even though I save religiously, it all adds up. It appears to happen most when I'm creating artboards for responsive layout views, e.g. desktop, tablet, mobile. The tablet and mobile ones can be really quite long taking into account retina sizes, I don't know if this is a factor. Anyway, please, please, please sort it out Adobe!!!!

Adobe Administrator

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16K Messages

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296.7K Points

A copy of the error log "PSErrorLog.txt" might also help. It's location on your system is as follows:

Mac: Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings 2015/PSErrorLog.txt

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CC 2015/Adobe Photoshop CC Settings/PSErrorLog.txt

You may need to use Method two in this document to access hidden user library files in OS X 10.7 or later: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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164 Points

How would you like this file? It's 7.4 MB :-(

Adobe Administrator

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16K Messages

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296.7K Points

Sent you an email to reply to.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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16K Messages

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296.7K Points

Thanks. Got the log and asked engineering to take a look. Couple of questions in the meantime. Do you ever use Design Space in Photoshop? (that enabled generator) Additionally, is Photoshop exiting normally when you quit? (e.g. not being force quit, hanging or crashing on Quit? (That would prevent the setting to disable Generator not to be saved correctly)

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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16K Messages

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296.7K Points

Looking at the logs, the eng says rendering code for shapes is barfing (Polygon::Renderings::AddRendering) is there anything unique that you can think of about the shapes you're creating?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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60 Points

6 y ago

The file i was working on and gave this error was a somewhat large document, around 2m long by 90cm high, 300dpi and CMYK color mode, i was trying to save it to .PSD file and gave me that error, and i had to close PS or it would crash (since im in a crapy crapy computer, because at my office they wont get better ones...) so i saved it to a .PSB  file, a large document format file, and it worked, it may help some folks! 

2 Messages

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60 Points

6 y ago

I haven't read trough the whole post so someone might have the same solution. I got the same problem with error. Tried to open another image and save it - No problem. But for my specific working file I got this error. So I created a new document with the same size as the working file and moved all layers to the new file. I also saved the image on another disk (was suspecting that my startup disk was getting full) and it worked like a charm.

2 Messages

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60 Points

5 y ago

Hi, having a problem saving to PDF as my Photoshop only gives me PNG and few other formats to save as. What could be the problem?

26 Messages

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346 Points

What is your color mode set to under Image > Mode > 16 Bits/Channel ?

2 Messages

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60 Points

5 y ago

Hi guys, 
This problem was happing to me just now. im switch the fonts and it works, its so weird but work! 
aleximicroslan@outlook.com if you want help with something to resolve this problem. Thx U

2 Messages

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60 Points

4 y ago

I am illustrating a 32 pg book, so I have many groups/layers.
I unchecked all of my layers and did a save as /a photoshop document instead if a pdf-
a pain but it least it saved my last hour of art!

2 Messages

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60 Points

4 y ago

Hello All, 
i have been running Photoshop 7 for a while now with no difficulty on a Win8.1 platform with 10Gb of RAM.
Was reducing image size on a few photos -professionally taken- and all but 1 would save after the size reduction.

Had to save it as a tiff file, bring it into another program and then re-save it as it's native .jpg.

The oddity here is all the photos came from the same source, only one refused to save due to...Program Error.

Does anyone know what happens here?
As i have a work around i am not crippled but it would be great to know the reasons for the errors.

thx.

2 Messages

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60 Points

2 y ago

Hi. I'm working on a file but I can't save it, and each time I try it alternates between being because the scratch discs are full(even though I have over 1500 gigs free) and being a program error that I don't know the source of. It's not a particularly big or complex file, but I still don't want to lose my work. Anyone have any idea how to solve it?

6 Messages

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62 Points

Have you tried duplicating all the layers to a new document and trying to save? Is the issue specific to a certain file?