jesse_mellon's profile

15 Messages

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758 Points

Wed, Nov 15, 2017 12:18 AM

Photoshop CC 19.0.1: Text Size Scubby Slider and Up Down Arrow no longer gives live updates

I updated to 19.0.1 this morning, and everything is lovely with the exception of the Character palette. I'm suddenly unable to see increases or decreases made to any inputs in the Character palette via the up- and down-arrow keys in real time (only when I tab out of a field or hit Enter to commit the change does the actual type onscreen update). I'm able to make updates with arrow keys in other palettes (e.g. Paragraph). I should mention that I'm on a Macbook Pro (OS 10.13.1).

10 Messages

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220 Points

4 y ago

Will use Photoshop CC 2017 instead. This is just driving me crazy.

4 Messages

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156 Points

4 y ago

Same here. Of course all my settings defaulted when I reverted to older version. This sucks so much right now. Why the settings aren't saved in cloud ??? All star marked fonts, everything. Really time consuming and frustrating! Why Adobe why?

10 Messages

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220 Points

Well, I always keep a local save of my Adobe Settings folder. This way I can overwrite everything when a new version comes out or when I want to revert to a previous version due to bugs, like this one.

But yeah, not being saved to the cloud is non-sense.

5 Messages

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150 Points

4 y ago

Yep this is killing me. Fix it now! 

2 Messages

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116 Points

4 y ago

This is the worst. This gives me a headache all day now. 

1 Message

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82 Points

4 y ago

This is distupting my workflow more than I could imagine, please fix this issue soon.

10 Messages

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220 Points

4 y ago

Hey all, revert to 19.0.0. The bugs there are less annoying than this one.

18 Messages

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534 Points

But be warned: you will loose almost all your settings.

10 Messages

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220 Points

Not if you backup your folder and then replace the files with the ones you backed up. I did this myself and I have all the settings back (actions, brushes, workspaces, colours, etc)

18 Messages

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534 Points

I know, but there are enough people who did not backup these folders and start the rollback - like me, heh :-)

10 Messages

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220 Points

You did well in warning other users. I tried to edit the comment by making it clear. 
Always make a backup while rolling back. 

I guess it was the last time you lost your settings, ehehehhe. Hope they launch a new version soon. The 19.0.0 has the annoying bug where Alt doesn't work if pressed first/first time press.

7 Messages

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230 Points

I didn't even know you could do that?! will definately be backing up my settings in the future

Thanks :)

5 Messages

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162 Points

4 y ago

I just rolled back to a previous version with the creative cloud app, pretty easy work around if anyone else is interested. It also leaves the newest version installed so whenever they implement the update I’ll switch back to the latest version.

1 Message

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80 Points

4 y ago

Is there a time frame for this particular problem to be addressed? We are now two weeks out and I am trying to decide if I should roll back to the previous version. Very crippling for my workflow as I am sure it is for others.  :) Thanks!

2 Messages

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92 Points

Same here. Very frustrating.

4 Messages

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156 Points

4 y ago

Knowing Adobe fix won't be coming this year ;) Mark my words...

3 Messages

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166 Points

4 y ago

Glad I found this page... this bug has definitely affected the speed of my workflow. I never realized how much I use that simple little feature on a daily basis, but once it is gone or broken, WOW! 

Definitely seems like a bad decision in that trade-off scenario. I keep checking CC app for an update. Hopefully it will roll out soon or else I am going back to 2017 where everything worked as it should.

4 Messages

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338 Points

4 y ago

The people making these decisions are clearly not users of Photoshop. 

Adobe Administrator

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3.5K Messages

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53K Points

Hi Patrick,

That's actually not true.  I and many of the other team members use Photoshop every day.

The thing is, Photoshop is used many different ways by many different people, from creating wedding albums to analyzing the patterns of bacteria growth in stained-and-photographed mold cultures to many, many other examples.  While you might not agree with the decision because it impacts your workflow, this was actually the best option to get a solution out quickly.  And based on the feedback for that problem vs this one, it was the right call.

It's fantastically hard to make everyone happy, particularly when time is short and resources are limited.  We needed to get a fix out ASAP and had to make a trade-off to do so.  But we're actively working on a solution that should ship with the very next release.  More than that we can't legally share without making all of you "insiders" of a publicly-traded company, with the Wall Street implications that entails.

Again, sorry for the hassle you're encountering,
David

4 Messages

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338 Points

David,

I appreciate you sharing your perspective as nowadays most big companies just don't bother at all to respond to consumers. 

And I also empathize with the difficult process of QA within software product management as I have been on a software development team with resources much more limited than a giant developer like Adobe and had users complaining about bugs... 

But  here's the thing — this is a MAJOR BUG we're talking about here. You've disabled a basic feature that Photoshop has had for over a decade (at least by my memory) that affects the UX of basic, precise typography adjustment, one that any designer will use on a daily basis. And you're speaking about it like its an edge case use. Well, that's just nonsense.

You guys messed up big time and are making us pay for it. At the very least, you guys could shut down the update prompts or give a warning on Adobe Cloud so that people don't get caught unaware and waste their time with a faulty update like many here did. 

(I AM thankful that Cloud makes it pretty easy to install previous versions and am not out looking for cracked software on the darknet.) 

Please, just try and get your organization communicating better so your left hand knows what your right hand is doing. Be our advocate and earn our business. 

Thanks!

63 Messages

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1.7K Points

I second what David said.  And further would like to hear from ANYONE who feels the loss of the real-time updates, when using sliders, is an advantage.

1 Message

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106 Points

4 y ago

For God sake, fix this. :(

26 Messages

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640 Points

4 y ago

This reply was created from a merged topic originally titled Font not changing size on fly anymore when text and font size selected with arrow....

So some may know many may not but in Photoshop CC 2018 when selecting and highlighting text and highlighting the font size and then using the up and down arrow keys it doesn't change in real time on the fly like it did in previous versions....I thought this was FOR SURE a bug, but then today I spoke to an Adobe supervisor after almost 2 long hours with techs letting them drive my computer as if they knew they were going to solve this....which of course they didn't!  The supervisor told me this is expected behavior of Photoshop CC 2018 and that the feature was removed from this version?!??!  Is this a for real thing moving backwards in the software?!  I had more fun working in Photoshop 10 years ago I swear.  Please chime in if anyone knows if this is going to be resolved soon.  I uninstalled 2018 and reverted to 2017 which is perfectly fine for me!  Aloha. 

5 Messages

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162 Points

Yea I contacted Adobe "support" and had a "tech" (who obviously had never used photoshop before) "troubleshoot" my issue for over an hour only for him to stumble across this very thread and say "oh, i guess its a bug and we are going to fix it"..... 

Seriously some of the worst support I've ever received

Anyways , you can read the responses in this thread. Official response is that they are going to bring the feature back in the next update.

Adobe Administrator

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756 Messages

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16.6K Points

Sorry you had that experience, Nick. Yes this is a known issue. If you'd rather go back to a previous version while you wait for the next release to come out, it only takes moments to install a previous version of Photoshop. 

https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")

Regards,
Hannah

5 Messages

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162 Points

Hey Hannah, thanks for reaching out. I already performed that step. And am successfully working in the previous version. Unfortunately the “support tech” didnt offer any work around to me when “helping” me. I figured it out on my own.

I know you may not be involved directly with the support team and so my frustration is certainly not directed at you. It would be good however to pass along to whoever supervises or manages the support team for photoshop to
1) Check and be aware of known bugs so that they don’t waste a customers time when we reach out for help.

2) make sure support techs know the basics of the software they are supporting. The tech had obviously never used photoshop

3) don’t keep repeatedly trying the same things over and over without changing anything in the approach or in the settings and expecting different results. This was a huge time waster.

Hope this helps improve support! I’ve worked in IT for a few years and know this can be difficult to accomplish, but it is necessary

608 Messages

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13.1K Points

Bravo Nick!

Adobe Administrator

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756 Messages

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16.6K Points

Hi Nick,

I couldn't agree with you more, but had you not shared your experience I wouldn't know it happened. It's good to get feedback and to be aware that this was your experience with support.

We keep an up-to-date list of known issues/top customer issues, but obviously it's only as helpful as it is referenced. I would have expected the rep you spoke with to have access to it. I'm sorry for your frustration and I don't know why your experience was such that it was but I'll look into it.

I'll pass along your comments. 

Regards,
Hannah

4 Messages

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136 Points

4 y ago

This reply was created from a merged topic originally titled I want to preview type changes without hitting return.

In Photoshop you used to be able to adjust type styles (font size, leading, kerning, etc.) and see the changes rendered immediately.

Now I have to hit enter/return to see them. This means adjusting sizes/spaces 1 point at a time is a tedious process.

I know the previous release broke this feature altogether, so I appreciate that this functionality is better. However, it's still not fixed. I want to know that this is being addressed.

Adobe Administrator

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756 Messages

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16.6K Points

littletinyfish,

Sorry for the frustration. I merged your post with a thread that was already in progress concerning this issue. The fonts not updating in real-time is a known issue and will be resolved in the next release of Photoshop. 

In the meanwhile, depending on how much it bothers you or interrupts your workflow, going back to a previous version is a fast and painless option. If you aren't familiar with how to do that, here's a link that explains:

https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html

Scroll down to "install previous versions of apps."

Thanks,
Hannah

Adobe Administrator

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3.5K Messages

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53K Points

Howdy LittleTinyFish,

Font Size, Font Face, Leading, Tracking, Scaling, Baseline Shift, etc all still preview live if you do not "bump" (use the Arrow keys) but rather scrub (mouse the control widget) or (in the case of Font Face) you just mouse over a new name in the menus.

Hopefully, that might help you out until we can get the new version released,
Thanks,
David

4 Messages

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136 Points

Thank you both.

7 Messages

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206 Points

4 y ago

Is Adobe going to get their arse in gear and sort this out? Seriously, if you didn't spend pointless time trying to sell us on your Adobe stock of Cloud services then maybe you could fix the features that people ACTUALLY USE!