jesse_mellon's profile

15 Messages

 • 

758 Points

Wed, Nov 15, 2017 12:18 AM

Photoshop CC 19.0.1: Text Size Scubby Slider and Up Down Arrow no longer gives live updates

I updated to 19.0.1 this morning, and everything is lovely with the exception of the Character palette. I'm suddenly unable to see increases or decreases made to any inputs in the Character palette via the up- and down-arrow keys in real time (only when I tab out of a field or hit Enter to commit the change does the actual type onscreen update). I'm able to make updates with arrow keys in other palettes (e.g. Paragraph). I should mention that I'm on a Macbook Pro (OS 10.13.1).

2 Messages

 • 

72 Points

4 y ago

Same issue here, just taking queue to receive alert when fixed. Think gonna get back to the previous update by the mean time.

Adobe Administrator

 • 

756 Messages

 • 

16.6K Points

4 y ago

Hi Everyone,

Sorry for the frustration over this issue. To give you an update, this will be resolved in the next release.

If you prefer to go back to a previous version while you wait for this to be resolved, it only takes moments to install a previous version of Photoshop:


To save your settings: https://helpx.adobe.com/photoshop/using/preset-migration.html

To install previous versions: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html (scroll down to "install previous versions of apps")

Regards,
Hannah

3 Messages

 • 

166 Points

I know you can't really comment and say exactly when 19.1 will be out, but can you give us a rough estimate? Like in a few weeks, a few months, mid summer? Just curious how long we have to wait and if I should go ahead and install CC2017 so I can use photoshop the way I have been using it for at least a decade.

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

Howdy Akipika,

So, I can tell you that it will be after the holidays.  There is a certain cadence with releases, but we cannot confirm specific dates.  We're really sorry that we cannot be more forthcoming, but we're actually legally constrained.  I literally just got off the phone to verify I could share what I am with you all.

Thanks and sorry for the headache,
David

3 Messages

 • 

166 Points

That sucks you guys are so tied down by legality... maybe this year I will ask Santa for a world without lawyers :D

I will go ahead and load up 2017 and use it for things that require a lot of type... I never knew how much I scrolled through fonts and font sizes until that feature is broken. Thanks at least giving us some aspect of a time frame.

2 Messages

 • 

116 Points

4 y ago

This will be fixed in the next release? Typically, how often do releases happen? This is ridiculous, lol. Like, "We'll fix it at some time in the future. Sorry, bye." Really?

10 Messages

 • 

452 Points

Ya I gave up after 3 weeks and went back to the older version...it is really a shame we have no other viable options aside from Photoshop. They set themselves up quite a monopoly and know it so they don't have to work very fast to fix things they purposely broke.

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

Hey Justin, please read my comment to Akipika.

Thanks,
David

11 Messages

 • 

230 Points

The really frustrating part is that we're paying by the month. Will we be reimbursed for these months that we don't have a working program? Not when Adobe and money are part of the same sentence. Gosh, I keep hoping Affinity will deliver us soon (all it needs is smart object support and almost all my designer friends are waiting to jump ship). We used to loathe Quark XPress and Adobe saved us. Now my designer-friends are cheering on Affinity Photo.

10 Messages

 • 

452 Points

Thanks for the info! I hadn't really looked into it until now but can see how it would be a game-changer for them to get the smart objects integrated. I am downloading the trial version now to check it out :)

11 Messages

 • 

230 Points

You'll like Affinity Photo. If Adobe keeps up their arrogance, look for Affinity to surprise them. I purchased it but haven't committed to using it on a full-time basis because of the learning curve. But it has many features that I like better than Photoshop's, and it's much faster because Photoshop is still relying on old code that's been around forever. Affinity is new from the ground up and took 5 years (I think) to build. They also make an Illustrator alternative (Affinity Designer, I think) and will be releasing a page layout program soon. Go Affinity! :)

2 Messages

 • 

112 Points

4 y ago

This reply was created from a merged topic originally titled Photoshop Text Size/Color Resize.

Since the latest Photoshop CC update I'm unable to see any "live" changes to text size and color when modifying anything I always have to click Enter which then prompts the changes to show. But it makes increasing text to try to fit into a specific design a pain since I have to constantly click ENTER to view any changes... Has anyone else experienced this problem and have a solution??  (I've uninstalled Photoshop and reinstalled but same problem persists)

2 Messages

 • 

92 Points

Same for everyone. Uninstall current version and reinstall previous version of Photoshop. I can not believe they still have not fixed this issue.

4 Messages

 • 

190 Points

4 y ago

I can't believe it's been two months and no fix.

I just used Hannah's solution of installing the previous version. It worked but I lost all my presets and actions. The amount of hours that have no been lost on this one simple thing is sadly becoming overwhelming.

Adobe Administrator

 • 

756 Messages

 • 

16.6K Points

Hi Erik,

I'm so sorry to hear about your actions and presets. Though I believe they are still there, but do not automatically get imported when you start using a different version.

Can you try Edit > Presets > Migrate Presets and tell me what happens?

Thanks,
Hannah

Adobe Administrator

 • 

756 Messages

 • 

16.6K Points

Also you may find either or both of these threads helpful should you need to look for a copy of your presets and actions in your files:
https://forums.adobe.com/thread/2232222
https://forums.adobe.com/thread/494812

4 Messages

 • 

186 Points

4 y ago

When will I learn to stop updating Adobe products? The amount of useful new functionality absolutely pales in comparison to the number of core functions like this that are routinely broken and require an unreasonable amount of time to fix.

959 Messages

 • 

15.3K Points

You can have both version at same time if new has something wrong. I am practicing this and it's good.

2 Messages

 • 

70 Points

4 y ago

Hope Adobe hasn't forgotten about this bug --- :(

Adobe Administrator

 • 

756 Messages

 • 

16.6K Points

Hi Adrian,

Sorry for your frustration over this issue. We have not forgotten about it. It is a known issue and will be resolved in the next release of Photoshop. 

Regards,
Hannah

11 Messages

 • 

230 Points

I can't help but wonder what Adobe is doing to resolve this... it's a huge issue for those of us working in Photoshop day-to-day. I believe this problem has persisted since October, 2017. I don't dare go to an older version as I have hundreds of actions and multiple palette layouts saved, and colleagues of mine have lost their settings when going back to a previous version. No one can tell me that it would take 3 months (and counting) to fix a problem of this magnitude. And why aren't we receiving discounts for having to work with a broken product? I guess Adobe does care... about the monthly payments, at least.

959 Messages

 • 

15.3K Points

Photoshop is so complicated that if you fix something, you can broke something else. They must be sure that nothing else is broken. And they usually don't fix single bug but more bugs at once.

You can have both versions at same time and copy settings (not only presets) from 2018 to 2017. You need only  to find correct folder.

1 Message

 • 

60 Points

The next release???????? I really hope you mean next update.

Adobe Administrator

 • 

756 Messages

 • 

16.6K Points

Hi Seth,

19.1 is a feature release and it will be the next update. If you are concerned that I might be suggesting that the fix for this issue won't be coming until the next yearly MAX release (in other words, 20.0), not to worry.

Thanks,
Hannah

2 Messages

 • 

82 Points

4 y ago

This reply was created from a merged topic originally titled Unable to live preview font size changes.

It's a new problem caused by the 2018 update. I used to be able to preview the font size changes dynamically automatically as I edit the size. But now I have to press enter then I can view to see if it is the size I want. Please fix this bug.

1 Message

 • 

60 Points

4 y ago

I'm expecting an update everyday.
If you work with Type in Photoshop it is essential that the realtime Preview of Font size and also Line Height work.
Adobe com'on and fix this!!

11 Messages

 • 

230 Points

I feel your pain. My clients are paying for my inefficiency because of this 4-month (and counting) bug. I'd expect this treatment from a company going out of business secretly, but Adobe makes too much money off of us to abandon us like this.

2 Messages

 • 

82 Points

4 y ago

This reply was created from a merged topic originally titled New Update for PsCC does not allow for live previewing of text increase size in t....

New Update for PsCC does not allow for live previewing of text increase size in text boxes - you have to now click enter after choosing a font size or spec to see what the text will look like in the box i.e. if it overflows or is too small you have to start the size chose process again - adds many clicks to the process as you zero in on the  right character specs and makes a previously easy task arduous. Please fix!

4 Messages

 • 

104 Points

4 y ago

This reply was created from a merged topic originally titled Photoshop CC 2018 Text tool bug.

Just downloaded PS CC18 (MAC). Wish I hadn't. Editing text options using either the character panel or options panel cannot be done in "real time." In other words if I have some text set and wish to change size, leading, set width, etc. by selecting the corresponding value in the appropriate box, I can not use the arrow keys to see the adjustments as they are being made. Sure the arrow key changes the value, but I can't see the actual change until I commit with the return key. This sucks.

Adobe Administrator

 • 

756 Messages

 • 

16.6K Points

Hi Ed,

Sorry for your frustration. I merged your post with a duplicate thread about the issue. This will be resolved in the next release of Photoshop (19.1) which will be coming soon. You'll get an update when it's ready for download.

Thanks,
Hannah

4 Messages

 • 

104 Points

Hi Hanna,

Thanks for your quick response. Hope it does come soon considering the original post here is 2 months old. At the very least I'm not alone.

Ed

10 Messages

 • 

452 Points

Welcome to hell we have all been here for months....just waiting. Actually, I downgraded because that was the most debilitating bug they could have ever released I think. 

7 Messages

 • 

230 Points

Agreed!!

11 Messages

 • 

230 Points

Nina, when you downgraded, did you lose your saved actions? I'm having so much trouble working in this broken version, but I've had friends say that they've lost their saved actions when they downgraded, so I'm afraid to try it as I have hundreds of them. I seriously can't believe we've been forced to do workarounds all this time. I despise Adobe for this.

2 Messages

 • 

116 Points

4 y ago

hallelujah!!

4 Messages

 • 

190 Points

4 y ago

Hi Hannah,

Thanks for the reply. Sorry I missed it. I added new spam filter and just noticed all the responses here were being dumped into it.

I had trouble installing the latest update at first. When I clicked the Update Button, I was not being prompted, as show in your images, with the option to select "advanced." When I hit, update. It just starts updating. So, what I did, was try to find the presets folder of the older version I was using. I hand copied all of them to a new folder and then ran the update.

The update got to about 92 percent then stopped with the excuse that the folder already existed. Figured it was just a glitch in the Matrix so I tried again. Same result. It suggested I delete the folder. Well the that folder was in parent folder titled "butler" and my PC wouldn't even let me into it. I went into full out of control mode and attempted to the delete the butler folder but I was then told the folder doesn't exist.

I figured, well, problem solved then. I tried to install the latest version and it worked! I loaded up PS, tested the font size area using my scroll wheel and it worked just fine! Oh and all my presets, came along with for the ride so I didn't have to manually import them. Thank you! Thanks for all the time that you have put into this thread.

I cannot stress enough how horrible losing that feature made my life. It's sad, such a small change caused such a loss in productivity, it was insanely frustrating. I am thrilled it's fixed. Again, thank you.

Adobe Administrator

 • 

756 Messages

 • 

16.6K Points

Hi Erik,

I'm so glad to hear the font issue is resolved for you!

Thanks for detailing your struggle with the installer. I wasn't seeing the update on my personal computer either so I get it! (All I needed was a restart though - I didn't have to go to all the trouble you did). If you feel like making a post just for trouble with the installer (as in you could just copy and paste what you've written here about installation and create a thread just related to installation), it would be good to compile the installer accounts in one place so it could be submitted as a separate issue.

Regards,
Hannah

4 Messages

 • 

190 Points

I added the post in the Problems section. Though this link says, "feedback" so, it's obvious I have no idea what I am doing.

https://feedback.photoshop.com/photoshop_family/topics/trouble-with-the-installer

I also threw your name around like we're best friends. JK

Erik...

Adobe Administrator

 • 

756 Messages

 • 

16.6K Points

hahaha that's awesome! Seriously you made my day.

1 Message

 • 

60 Points

4 y ago

I'm now with the very latest CC 2018 version and I thought I was having eye/sight problems so went to Specsavers to upgrade my glasses. Tests proved my sight was as good as before.

Tried the other tips given - a) increase font size via computer settings and b) PS>Edit>Preferences>Interface>Large...well I was already on 'Large!! >UI Scaling>200 and WOooa HUUUUge result.....bla bl bla..

Lond story short, I have taken Hannah Nicollet advice and gone back to PS 2017 and can now read the type.

Just so as ADOBE knows, us oldie darlings past 65-plus years of age are just as brain smart operating PS, LR etc even though our eyesight mayn't be so good. 

Glad also to see even the younger generation complaining about this ridiculous mini font size.

Adobe Administrator

 • 

756 Messages

 • 

16.6K Points

Hi Dinah,

This font issue was a problem in 19.0.1, but it should have been resolved at 19.1.

For a frame of reference, versions in order with CC 2018:

• 19.0.1 (contained this font size real-time updates issue)
• 19.1 (contained the fix for this issue)
• 19.1.1 
• 19.1.2
• 19.1.3 (current version)  

If you were running the current version before going back to CC 2017 I find it curious that you were still seeing this problem.

That said, if for some reason you decide you want to use a feature that was new to CC 2018, I would be happy to help troubleshoot why you were seeing an issue that should have been fixed 4 updates ago.

In the meanwhile, if you are happy using CC 2017 that works too.

Thanks!
Hannah

1 Message

 • 

100 Points

3 y ago

I'm running version Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64Number of Launches: 18
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
and are still having problems with text layers and effects on text layers not updating in real time - I have to click ok change to a different tool and then click back on the text layer before it will show changes on screen....... anybody else still having these problems?
Cheers
Soren


Edit.:
All sorted - Photoshop wasn't using the Geforce GTX video card but the generic Intel driver.

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

Howdy Soren,

All these problems should be solved now.  If you do wind up having issues, please let us know here.

Thanks,
David

44 Messages

 • 

580 Points

NO. The problem is NOT solved. This is January, 2019. I just updated to the latest Photoshop CC. I am on Windows 7. I CAN change font size in Bridge. I CANNOT change font size in Photoshop, I've tried clicking the 'scale to UI font' box. Nothing. I had a friend on Windows 10 try. Nothing. I tried clicking 200%. That was a disaster, causing the entire screen to blow up to an unusable size. Yes, I still have Photoshop 2018. But the very reason I updated was to have control over font size. If this is a bug, it's been here for going on two years now!
Yvette Cardozo

Adobe Administrator

 • 

3.5K Messages

 • 

53K Points

Hi Yvette,

Can you share one of these documents with us?  Or perhaps we can do a web-hosted screenshare together, so I can see the problem you're encountering and help you troubleshoot it?  What you're describing SHOULD have been fixed and I'd really like to get to the bottom of the problem you're having, particularly since there have been no other contemporary reports.

My email is david <dot> mohr (at) ADOBE [dot] com.

Thanks,
David