marc_humphries's profile

3 Messages

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180 Points

Tue, Jun 16, 2015 4:28 PM

Closed

Solved

Photoshop CC 2015: 'Export as' not working - empty/blank dialog

Attempting to export assets via the new 'Export as' option in the newly updated Photoshop 2015 but all i get back is a blank screen. I've seen it work on a colleagues computer just doesn't work on mine.

Any ideas?

I've rebooted my computer and even re-installed PS.

3 Messages

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80 Points

6 y ago

There are no adobe entries in that file ~in my case

3 Messages

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20 Points

6 y ago

My photoshop is still with error , I have a PC and did everything what is described above and nothing !
Someone managed to solve ?

3 Messages

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20 Points

6 y ago

My photoshop is still with error , I have a PC and did everything what is described above and nothing !
Someone managed to solve ?

3 Messages

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80 Points

I've managed to solve by simply updating the app through creative cloud

3 Messages

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20 Points

Thank you Gerald , I will update everything here .

3 Messages

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90 Points

6 y ago

This reply was created from a merged topic originally titled Photoshop - Export As shows blank window.

I cannot export a photo from Photoshop. When I click on File -> Export -> Export As... , a window pops up but it's all blank and gray and has no functionality. This renders Photoshop useless for me.

3 Messages

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80 Points

update the app to the latest release though creative cloud

3 Messages

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90 Points

I've done that multiple times, no dice.

1 Message

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80 Points

6 y ago

Hi I have the same problem and i'm on the latest release. ummm... help?!

1 Message

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62 Points

6 y ago

Having the same issue on a mid-2015 MacBook Pro running Photoshop CC 2015 version 20150529.r.88 x64.

1 Message

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62 Points

6 y ago

I am also having the same problem; completely blank Export screen. I'm on OSX 10.9.5 and Photoshop CC 2015.1.2. Any solve for this?

1 Message

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60 Points

6 y ago

This is a bug in the latest 2 releases. I reinstalled Photoshop CC 2015, 3 version prior and the export save as was working fine. After the update, it turn to white blank. I had support from India call me a few times asking for my system configurations, LOL

1 Message

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60 Points

6 y ago

I am also having the same problem; completely blank Export screen. I'm on windows 10 and Photoshop CC 20160113r.335.x64 Any solve for this?

23 Messages

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520 Points

6 y ago

I have a non-functioning Export panel as well. Save-for-web is still better than export, but unfortunately does not support artboards. I am forced to export as PNG from SFW, then open it and manually crop each artboard and use SFW. ARGH. I am trying to get work done here!

Panel is blank and just sais "processing" forever.


No proxy.
OS X 10.10.5
Using Photoshop 2015.0.0.

Updating to Phooshop 2015.1.2 doesn't seem to work. The offline installer at https://helpx.adobe.com/photoshop/kb/uptodate.html#CurrentVersion just sais "this installer is not applicable to you". It's the only updater I can find. Do I need a separate update to some other version first? What update file would actually work?

Note: It's a work machine, and I can't use the CC desktop application for updating as it doesn't work well with the way we distribute software (the whole CC model has been a bit of a problem – with hundreds of machines; 99% of machines still run CS6 for this reason even though we have CC licences. /rant.).

tl;dr: Two problems. 1. Crappy export window is bugged and not working (and SFW doesn't support artboards).  2. Update does not work. 2015.2.1 patch not applicable to 2015.0.0.

2.1K Messages

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32.2K Points

Likely you can't install updates, even manually, because the IT person who installed the software disable them so that only they could patch the system. This is a configuration setting that can be chosen when the applications are deployed. Also, it seems that a number of the problems encounter here have to do with network security conflicts. May want to check with IT about proxies, firewalls, and other security items. 

1 Message

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60 Points

6 y ago

I had this issue too. I just updated the software and it's fixed. 

51 Messages

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978 Points

IT *DOES NOT* FIX IT!!! IT IS *STILL* A PROBLEM IN PHOTOSHOP 2015.1.2!!! STOP LYING!!!

2 Messages

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70 Points

6 y ago

i use this https://youtu.be/6TRz-gNdQFg and forget export as and save for web

1 Message

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62 Points

6 y ago

I also have "processing" forever problems 


 


Adobe Photoshop ver: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64
Windows 10 64 bit

Do not use a proxy

CEP Console always print 
headlights logEvent CremaAction WebSocketRetry
connecting...
retrying count: 1

2.1K Messages

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32.2K Points

Headlights should be a reference to the Adobe Desktop Application Usage Information. See more about it here: https://helpx.adobe.com/x-productkb/global/desktop-app-usage-information-faq.html. Try disabling this and see if the behavior changes. 

51 Messages

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978 Points

6 y ago

*EVERYBODY* <profanity removed by admin> SAYS THAT THIS BLANK EXPORT AS DIALOG IS FIXED IN PHOTOSHOP 2015.1.2!!!!!!! THAT IS A  <profanity removed by admin> LIE!!!!!!!!!!!! IT IS *STILL*  <profanity removed by admin> DOING THIS IN PHOTOSHOP 2015.1.2 WHEN *NO OTHER* PHOTOSHOP 2015 RELEASE PRIOR HAD THIS PROBLEM!!!!!!!!

1 Message

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62 Points

6 y ago

Same problems here. On a mac. Up to date with software. Done all the suggested fixes. Anybody have a fix for this yet?