veronica_wong's profile

6 Messages

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110 Points

Mon, Dec 7, 2015 4:16 PM

Photoshop CC 2015.1: Files don't open at 100% zoom when "open documents as tabs" is turned off.

With the new update, all my documents (including new ones) open at 50% zoom size, even if they fit on the screen when at 100%
Please fix.

Responses

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

5 y ago

15.1K Messages

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195.8K Points

6 y ago

Which product are you using?
Which version?
Which OS version?

6 Messages

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110 Points

Adobe Photoshop (2015.1 release)
Mac OSX Yosemite 10.10.5
I'm using a non-retina monitor, so I don't see why it should open at 50%

6 Messages

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110 Points

6 y ago

Adobe Photoshop (2015.1 release)
Mac OSX Yosemite 10.10.5
I'm using a non-retina monitor, so I don't see why it should open at 50%

Adobe Administrator

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16K Messages

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296.7K Points

6 y ago

What are the pixel dimensions of your screen?

What are the pixel dimensions of the documents you are opening?

Can you post a screen shot of the entire screen that illustrates the problem and your set up? That might help us reproduce it. Thanks.

6 Messages

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110 Points

6 y ago

I'm using a Apple Thunderbolt Display (non-retina), which is I think 2560 x 1440
I tried this with a number of existing documents as well as creating brand new ones (I tried creating a brand new one at 100x100pixels)

I can't seem to upload my image so hopefully this link works: http://i.imgur.com/UGbPtwf.gifv

Adobe Administrator

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16K Messages

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296.7K Points

6 y ago

That's very strange. I can't repro on my 10.9 system. I have a 10.11 system I will try.

Adobe Administrator

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16K Messages

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296.7K Points

6 y ago

Yeah. I can't repro. Try restoring your preferences: http://blogs.adobe.com/crawlspace/201... If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.

Adobe Administrator

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16K Messages

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296.7K Points

6 y ago

I figured it out.

It only happens for me if

1) document are floating (not tabbed to app frame)
2) Have a retina device (Mac Book) with dual monitors (the other monitor being non-retina)

I'll look into it with engineering.

The workaround is to turn on the app frame/tabbing, or potentially use an action/script event to resize the window appropriately.

6 Messages

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110 Points

6 y ago

I'd prefer not to have a workaround ... obviously I like my settings the way they are :P This only started happening with the latest PS update, so perhaps some weird bug in the code?

And yep, that's the setup I have. "Application Frame" turned off + dual monitors (retina mpb + non retina monitor)

Adobe Administrator

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16K Messages

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296.7K Points

Yup. We're looking into it.

Sr. Product Manager, Adobe Digital Imaging

6 Messages

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110 Points

6 y ago

Thanks so much for the help :D

Just as a side note, as a designer, I'd love to see a blog post or medium post or something about why some of the design decisions were made with this update. If that's ever a thing, I'd love to read it! There were a lot of big changes made to the UI this time around

1 Message

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60 Points

5 y ago

This is happening to me too! It is really frustrating, and only started with the latest update as well. Hope a solution is found. thanks!

1 Message

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60 Points

5 y ago

Please, solve this problem and for Windows 10 too. My monitor HiDPI, for the solution of this problem I had to edit the register windows 10. This article http://www.danantonielli.com/adobe-ap... has helped to solve my problem, but i think Adobe must care also for Windows users .

Adobe Administrator

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16K Messages

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296.7K Points

What you are describing is different. In current versions of Photoshop (CC 2017) you can go to Preferences > Interface... and set UI Scaling to 200% to scale the UI up with full fidelity and not hack around the registry.

Sr. Product Manager, Adobe Digital Imaging