chrismcfarland's profile

2 Messages

 • 

80 Points

Sat, Jan 23, 2016 8:33 AM

Closed

Photoshop CC 2015.1 freezes when zooming in. Win7 x64

Steps:
1. Use Photoshop.
2. Alt-tab, use other programs for an hour or more.
3. Return to Photoshop.
4. Attempt to zoom in.

End up having to wait anywhere from 10-60 seconds for Photoshop to unfreeze itself.

The more images I have open in Photoshop the longer it takes.

Once Photoshop finishes freezing, zooming is fine after that, until I decide to use other programs for a while and attempt to return again.

I assume maybe it's a pagefile issue? Photoshop doesn't crash, it just feels frozen and I can't click any menu item or button within Photoshop until it's finished doing whatever it is it's doing.

Any ideas?

Version is 20151114.r.301 x64

15.1K Messages

 • 

195.8K Points

6 y ago

First, go install the updates - you should be on 2015.1.2.

2 Messages

 • 

80 Points

6 y ago

Hello! I've installed the 2015.1.2 update now, but the issue still persists.

What should I try next?

15.1K Messages

 • 

195.8K Points

Not sure - but we had to rule out all the fixes that went into 2015.1.2 first.