julieannad's profile

15 Messages

 • 

362 Points

Tue, Dec 1, 2015 6:01 AM

Photoshop CC 2015.1: Oil Paint Filter greyed out

Jeffrey, That is wonderful news ! Thank you !!

I downloaded the update, and I see Oil Filter under Filters/Stylize, but it is grayed out. Have tried with multiple different photos with no luck. What am I missing ?



Thank you again ! I'm so excited :)

Note: This conversation was created from a reply on: Photoshop CC 2014: What happend to the Oil Paint filter?.

Official Solution

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

6 y ago

Here's a troubleshooting document:

https://helpx.adobe.com/photoshop/kb/oil-paint-greyed-out.html

If Oil Paint is greyed out for you, try these steps:

1. make sure Photoshop is up to date (2015.5 or later) 

2. Make sure your document is RGB. Oil Paint won't work on color spaces other than RGB (e.g. CMYK, Lab, etc)

3. If you're on Windows, make sure you're running a 64-bit OS with the 64-bit version of Photoshop. OpenCL requires 64-bit.

4. Make sure Use OpenCL is checked under Preferences > Performance > Advanced Settings.

5. Make sure your video card driver is up to date with the latest from the vendor website. Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

6 y ago

Oil Paint requires a card that supports OpenCL 1.1. Double check your card for compatibility and make sure your driver is up to date.

15 Messages

 • 

362 Points

6 y ago

Thank you for your advice. I checked and my card supports Open CL. Downloaded an update. Oil paint was still gray, restarted computer and tried again, still gray.

Adobe Administrator

 • 

780 Messages

 • 

16.7K Points

6 y ago

Try resetting photoshop's preferences: blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences -- does that help?

30 Messages

 • 

412 Points

6 y ago

I, too, can't use it... same grayed out menu entry... I have all settings on default, latest drivers, windows 10 updates etc. etc.

15 Messages

 • 

362 Points

6 y ago

Thank you Pete, I followed Julieanne Kost's instructions, but no luck. Still gray. https://helpx.adobe.com/photoshop/usi...

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

6 y ago

Oil Paint requires OpenCL 1.1 or greater and a 64-bit OS in order to run.

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...

30 Messages

 • 

412 Points

6 y ago

Here is my SysInfo

Adobe Photoshop Version: 2015.1 20151114.r.301 2015/11/14:23:59:59 CL 1053036 x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 32696 MB
Free memory: 20547 MB
Memory available to Photoshop: 29533 MB
Memory used by Photoshop: 70 %
Modifier Palette: Enabled.
Design Space: Enabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1600, right=2560
Display: 2
Display Bounds: top=0, left=-1024, bottom=1280, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2560
glgpu[0].GLName="NVIDIA Quadro 5000"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="10.18.13.5382"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro 5000/PCIe/SSE2"
glgpu[0].GLRendererID=1753
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20150807000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: Subscription
Serial number: 96040191889491383405
Feature::photoshop/extended: ON
Feature::photoshop/standard: ON
Feature::photoshop/trial: OFF
Feature::32-Bit Layers: ON
Feature::CountTool: ON
Feature::Acrobat3D: ON
Feature::Measurement: ON
Feature::MATLAB: ON
Feature::VanishingPointMeasurement: ON
Feature::VanishingPoint3DSExport: ON
Feature::VanishingPointDXFExport: ON
Feature::Dicom: ON
Feature::VideoLayers: ON
Feature::Timeline: ON
Feature::ExtendedMenuBar: ON
Feature::3DPrint App: ON
Feature::ImageStack Creation: ON
Feature::ImageStack Editing: ON
Feature::32-Bit Painting: ON
Feature::ACRFilterAllowed: ON
Feature::ACRFilterAvailable: ON
Feature::ExportAssetsQueueFeature: OFF
Feature::Creative Cloud Staging: OFF
Feature::3DMultitonePrinting: OFF
Feature::Artboards: ON
Feature::Playground: ON
Feature::Chording Palette: ON
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\gonzalu\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 119.1G, 26.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2015/09/09-18:52:48 79.567158 79.567158
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2015/09/12-01:10:45 79.156620 79.156620
AdobePIP.dll Adobe Product Improvement Program 7.3.1.70
AdobeSVGAGM.dll AdobeSVGAGM 79.566705 79.566705
AdobeXMP.dll Adobe XMP Core 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPFiles.dll Adobe XMP Files 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPScript.dll Adobe XMP Script 2015/09/10-01:10:20 79.158325 79.158325
adobe_caps.dll Adobe CAPS 9,0,0,28
AGM.dll AGM 2015/09/09-18:52:48 79.567158 79.567158
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2015/10/15-11:58:31 79.568000 79.568000
amtlib.dll AMTLib (64 Bit) 9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38) 1.000000
ARE.dll ARE 2015/09/09-18:52:48 79.567158 79.567158
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2015/09/09-18:52:48 79.567158 79.567158
BIBUtils.dll BIBUtils 2015/09/09-18:52:48 79.567158 79.567158
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275
CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275
CoolType.dll CoolType 2015/09/09-18:52:48 79.567158 79.567158
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 9.0.1.14
JP2KLib.dll JP2KLib 2015/08/14-01:13:58 79.258941 79.258941
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.3.1.70
manta.dll Manta 1. 1.
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2015/08/14-01:13:58 79.566687 79.566687
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.1
Plugin.dll Adobe Photoshop CC 2015 16.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.1.0.157
PSArt.dll Adobe Photoshop CC 2015 16.1
PSViews.dll Adobe Photoshop CC 2015 16.1
SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
SVGRE.dll SVGRE 79.566690 79.566690
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.15
VulcanControl.dll Vulcan Application Control Library 5.2.0.35
VulcanMessage5.dll Vulcan Message Library 5.2.0.35
WRServices.dll WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834
wu3d.dll U3D Writer 9.3.0.113

Plug-ins that failed to load: NONE

Extensions:

Recent Files 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
Libraries 2.1.24
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
Start 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
GuideGuide 3.2.3
C:\Program Files\Common Files\Adobe\CEP\extensions\GuideGuide\index.html
Adobe Color Themes 6.1.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Export As 2.3.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Device Preview 1.1.1
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Share on Behance 3.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
Adobe Paper Texture Pro 3.1.0
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html
com.adobe.preview.loader 1.1.1
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
Export As 2.3.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE

30 Messages

 • 

412 Points

6 y ago

This article says my card is supported?!?!

https://helpx.adobe.com/photoshop/kb/...

Not sure what to do here. Can someone at Adobe show this new filter actually working? A YouTube video would suffice

15.1K Messages

 • 

195.8K Points

Your card doesn't appear to support OpenCL at all -- notice that the system info log has nothing about OpenCL from the card. My guess would be that something is missing from your driver, and required to enable OpenCL support.

And OilPaint requires OpenCL.

30 Messages

 • 

412 Points

Chris, sorry to rain on your parade but the card I have is a PROFESSIONAL WORKSTATION GRAPHICS CARD, Quadro 5000, specifically designed for this sort of work. It is even listed as a tested and approved card above in the link I provided. I also have the latest drivers from NVIDIA.

Here is quote:

Which graphics cards are tested?

Adobe tested the following graphics processing cards (GPUs) before the release of Photoshop CC 2015. This document lists the cards by series. The minimum amount of graphics processor VRAM supported for Photoshop is 512 MB (1 GB or greater of VRAM is recommended).

Important: This document is updated as newly released cards are tested. However, Adobe cannot test all cards in a timely manner. If a card is not listed here and meets the minimum requirements, but was released after May 2013, you can assume it will work with Photoshop CC 2015.

Adobe tested laptop and desktop versions of the following cards. Be sure to download the latest driver for your specific model (laptop and desktop versions have slightly different names.)

nVidia GeForce: 400, 500, 600, 700 series
nVidia Quadro: 2000, 4000 (Windows and Mac OS), CX, 5000, 6000, K600, K2000, K4000, K5000 (Windows and Mac OS), M4000, M5000
nVidia GRID K1, K2
AMD/ATI Radeon: 5000, 6000, 7000, R7, R9 series, 7950 Mac OS
AMD/ATI FirePro: 3800, 4800, 5800, 7800, 8800, 9800, 3900, 4900, 5900, 7900, W8100, W9100, D300, D500, D700
AMD/ATI FireGL: W5000, W7000, W8000
Intel HD Graphics: P530, P3000, P4000, P4600, P4700, 5000
Intel Iris Pro Graphics: P5200, P6300
Note: AMD/ATI 1000, 2000, 3000, 4000 series; nVidia GeForce 7000, 8000, 9000, 100, 200, 300 series; and Intel HD Graphics (first generation) cards are no longer being tested and are not officially supported in Photoshop. Some GL functionality is available for these cards, but newer features may not work.
Note: For help with common Photoshop and graphics processor issues or error messages, see Graphics processor (GPU) troubleshooting.

34 Messages

 • 

410 Points

6 y ago

I have in my system a card Nvidia FX 1700, working fine but not with Oil Paint filter, the card can work with OpenGL 2.1 so I don't think the problem is the card, but only a bug in Photoshop 2015.1

15.1K Messages

 • 

195.8K Points

Again, the Oil Paint filter uses OpenCL (not GL). Check the GPU information under Help -> System Info.

34 Messages

 • 

410 Points

ok but may be you don't have to be rude with people here no???

9 Messages

 • 

200 Points

6 y ago

Hi,
I have the same problem with the Greyed out oil paint filter. I have an acer laptop with intel core i7 chip, with intergrated graphic card intel HD 4400. I believe this card does have openCL 1.1 supported. Any help appreciated or if I'm unlucky and this is not a card supported by photoshop let me know.

Thanks in advance

Shaun

30 Messages

 • 

412 Points

6 y ago

I think I may have figured it out. Everyone should check their settings. I had OpenCL disabled by default in preferences! You must turn it on... HEre is the new system info but I still don't see anything about OpenCL... yet the filter now works

--

Adobe Photoshop Version: 2015.1 20151114.r.301 2015/11/14:23:59:59 CL 1053036 x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 32696 MB
Free memory: 24091 MB
Memory available to Photoshop: 29537 MB
Memory used by Photoshop: 70 %
Modifier Palette: Enabled.
Design Space: Enabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1600, right=2560
Display: 2
Display Bounds: top=0, left=-1024, bottom=1280, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2560
glgpu[0].GLName="NVIDIA Quadro 5000"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="10.18.13.5442"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro 5000/PCIe/SSE2"
glgpu[0].GLRendererID=1753
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20151027000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.1 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2560
clgpu[0].CLName="Quadro 5000"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="354.42"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="7.5.21"
clgpu[0].CLBandwidth=1.00756e+011
clgpu[0].CLCompute=284.455
License Type: Subscription
Serial number: 96040191889491383405
Feature::photoshop/extended: ON
Feature::photoshop/standard: ON
Feature::photoshop/trial: OFF
Feature::32-Bit Layers: ON
Feature::CountTool: ON
Feature::Acrobat3D: ON
Feature::Measurement: ON
Feature::MATLAB: ON
Feature::VanishingPointMeasurement: ON
Feature::VanishingPoint3DSExport: ON
Feature::VanishingPointDXFExport: ON
Feature::Dicom: ON
Feature::VideoLayers: ON
Feature::Timeline: ON
Feature::ExtendedMenuBar: ON
Feature::3DPrint App: ON
Feature::ImageStack Creation: ON
Feature::ImageStack Editing: ON
Feature::32-Bit Painting: ON
Feature::ACRFilterAllowed: ON
Feature::ACRFilterAvailable: ON
Feature::ExportAssetsQueueFeature: OFF
Feature::Creative Cloud Staging: OFF
Feature::3DMultitonePrinting: OFF
Feature::Artboards: ON
Feature::Playground: ON
Feature::Chording Palette: ON
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\gonzalu\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 119.1G, 28.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2015/09/09-18:52:48 79.567158 79.567158
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2015/09/12-01:10:45 79.156620 79.156620
AdobePIP.dll Adobe Product Improvement Program 7.3.1.70
AdobeSVGAGM.dll AdobeSVGAGM 79.566705 79.566705
AdobeXMP.dll Adobe XMP Core 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPFiles.dll Adobe XMP Files 2015/09/10-01:10:20 79.158325 79.158325
AdobeXMPScript.dll Adobe XMP Script 2015/09/10-01:10:20 79.158325 79.158325
adobe_caps.dll Adobe CAPS 9,0,0,28
AGM.dll AGM 2015/09/09-18:52:48 79.567158 79.567158
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2015/10/15-11:58:31 79.568000 79.568000
amtlib.dll AMTLib (64 Bit) 9.0.0.89BuildVersion: 9.0; BuildDate: Tue Aug 25 2015 7:30:38) 1.000000
ARE.dll ARE 2015/09/09-18:52:48 79.567158 79.567158
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2015/09/09-18:52:48 79.567158 79.567158
BIBUtils.dll BIBUtils 2015/09/09-18:52:48 79.567158 79.567158
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275
CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275
CoolType.dll CoolType 2015/09/09-18:52:48 79.567158 79.567158
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 9.0.1.14
JP2KLib.dll JP2KLib 2015/08/14-01:13:58 79.258941 79.258941
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.3.1.70
manta.dll Manta 1. 1.
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2015/08/14-01:13:58 79.566687 79.566687
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.1
Plugin.dll Adobe Photoshop CC 2015 16.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.1.0.157
PSArt.dll Adobe Photoshop CC 2015 16.1
PSViews.dll Adobe Photoshop CC 2015 16.1
SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
SVGRE.dll SVGRE 79.566690 79.566690
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 3, 2015, 0408
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.15
VulcanControl.dll Vulcan Application Control Library 5.2.0.35
VulcanMessage5.dll Vulcan Message Library 5.2.0.35
WRServices.dll WRServices Fri Jul 31 2015 07:50:10 Build 0.21834 0.21834
wu3d.dll U3D Writer 9.3.0.113

Plug-ins that failed to load: NONE

Extensions:

Recent Files 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
Libraries 2.1.24
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
Start 1.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html
GuideGuide 3.2.3
C:\Program Files\Common Files\Adobe\CEP\extensions\GuideGuide\index.html
Adobe Color Themes 6.1.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Export As 2.3.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Device Preview 1.1.1
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Share on Behance 3.0.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
Adobe Paper Texture Pro 3.1.0
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html
com.adobe.preview.loader 1.1.1
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
Export As 2.3.0
C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE

30 Messages

 • 

412 Points

6 y ago

Go to EDIT > PREFERENCES > PERFORMANCE > ADVANCED SETTINGS (under graphics section) and then check OpenCL.

Restart Photoshop

1 Message

 • 

64 Points

This helped. thanks.

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

6 y ago

Hi Manny, Yup. Great. Now you're good!

In the System Info it shows up as:

clgpu[0].CLDeviceVersion="1.1 CUDA"

If that's missing, it's disabled. If it's less than 1.1, it likely won't work.

30 Messages

 • 

412 Points

I see it now! Thanks... :)

1 Message

 • 

80 Points

I thank you, too, Manny. Oil Paint worked fine right from the start, then suddenly greyed out--don't know why the preferences changed. Appreciate your help.
Jerre

9 Messages

 • 

200 Points

6 y ago

I looked at the preferences file under performance but it wont allow me to click that option. I checked under photoshop cc2014 and cc2015 and both are greyed out without the option to put a tick in the box. I have checked my drivers and they say up to date.

My card is intergrated intel HD4400