andrew_avvakoumides's profile

40 Messages

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948 Points

Fri, Jan 11, 2019 1:42 PM

Photoshop CC 2019: Brush Panel keeps resetting

Adobe, why does my brush panel keep reverting to default? I can't tell what's causing it, but I keep having to reload my brush packs. Not a problem in CC2018, same machine specs.

(And just because I'm here again. Please fix that aweful new smaller hitspot when you Transform. It sucks so bad. Release a patch or a 19.1. Legacy Transform please!!!)

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

1 y ago

Hi all,

This should be fixed in the Photoshop 21.1.3 update released this evening. 
Please update to 21.1.3 and let us know if it's resolved for you!

To update Photoshop to 21.1.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating


Regards,
Pete

1 Message

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62 Points

Today's date is 08/20/20, three months after  the Photoshop 21.1.3 update... and the problem still persists.

124 Messages

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2.1K Points

3 y ago

You are not alone with the brush panel reverting to the defaults. V19 and V20 are doing it to me. I am beginning to 'stir the pot' again because I am so disappointed with Adobe and these latest version of the Photoshop product. Both of them have slowed my 'work' down by about 50 percent. When I click on the brush panel I have to wait 20 seconds before the brushes display, if they indeed are even mine. Then another 5 seconds for the brush to show up once clicked on. There are many other things too. You know how those surveys pop up from time to time? I can tell you they are looked at, really! Put some comments there too, but you are limited on space and time (another complaint). Good Luck! 



40 Messages

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948 Points

Eh. This and the transform and undo changes are my biggest gripe. Also, the latest is such a a system hog. I run an older Mac and the performance on this one is just slow as hell. Also RAM greedy.

Employee

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242 Messages

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4.8K Points

3 y ago

Hi, could you post a couple screenshots please?  1- what your brushes panel looks like before it reverts and 1- what it looks like after it reverts?  I have not been able to reproduce this problem and wish I could, because then we could fix it.

40 Messages

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948 Points

3 y ago

Hey Chad. Left of the screenshot is what I use. Now, on a random open of the software, it reverts back to what's on the right on the screenshot. I wonder if the size of the brush pack could be an issue? It's 843Mb, although I don't feel that's unreasonable.

12 Messages

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212 Points

exactly what I am constantly having to put up with.Its not only on macbook running mojave, but on a windows 10 machine. Getting pretty p***ed off with Adobe to be honest. no help on their chat box. handed from one clueless wonder to another and then told they know about it and will fix it. How about bloody fixing it before you bring out the next version of photoshop Adobe because we are totally sick of paying a monthly subscription for the privilege of being your underpaid and under valued bug testers

18 Messages

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476 Points

3 y ago

This is happening to me too and it's super frustrating and never use to happen in previous versions of Photoshop. As others have stated my Photoshop (most up-to-date version) will randomly not retain my brushes in my brush panel after closing and reopening. It reverts all brushes back to the default ones. This happens constantly to me. I mean all the time. I use to think it was if my computer restarted while Photoshop was still open but in my testing it occurs randomly when you correctly close the program.

This needs to be fixed.

While I'm on the topic of the brush panel. Though I do appreciate that we can finally organize the brushes into folders can we get the ability to color code and 5 star our favorite brushes? It'd also be really helpful if there was a search function whereby it only lists brushes with text that matches what you typed into search. For example if you searched 'pencil' and brush with the word 'pencil' in it would remain visible in the brush panel. Can we also have the ability to tear off favorite brushes and make smaller quicker brush shortcut windows? Like if for a certain piece of art you are primarily using 3 brushes but they were all spread out in your panel couldn't you add the ability to like tear them off for quick access pinning them anywhere on the screen?

Right now the brush panel seems half baked devoid if many smart and useful options.

18 Messages

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476 Points

3 y ago

This reply was created from a merged topic originally titled Photoshop Brushes Constantly Reset to Default (Please HOTFIX).

Every time my Photoshop closes, whether by closing it down normally, terminating it, or restarting the computer while PS is open my Brush panel resets back to default brushes. This is extremely frustrating and really there's no excuse for this to be happening. Photoshop is a well established program and this is a big bug.

I'm using the latest version of Photoshop and I've had the same issue for a while now (even on the previous version).

P.S. I know there's another thread on this topic. I just really want this fixed fast.

1 Message

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62 Points

2 y ago

Hello.. I have a few users on Photoshop CC2019 Version 20.0.7 and their Brush preferences keep resetting as well. Has this been patched?

4 Messages

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134 Points

No! :(

1 Message

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60 Points

Has it been patched YET?!!!  This is a year later and the same issue has been happening to me.  I never had this problem with Creative suite 3 that I paid 600 bucks for, but when my computer died and I could no longer download the product I loved and owned outright because they shutdown the servers I've been forced to rent this inferior product that consumes my work time!

8 Messages

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216 Points

yes, it has been patched, it no longer has the 2gb limit on brushes, however whenever PS updates it resets the brushes, something in the update resets mine every time, so I just reload the backup copy, takes about 60 seconds to reload the backup copy

4 Messages

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134 Points

2 y ago

Wow!!! I am actually shocked having to read about an issue that was already reported over a year ago! And obviously Adobe still have not addressed this big, annoying and time consuming bug yet, how poor is that?!

I have actually thought that this is a new thing, that came with cc 2020, as I have not had any issues before! This morning I was so fed up that I thought I was clever deinstalling 2020 and going back to 2019.

HA! Was I wrong, now this same bug is making it's appearance in  PS 2019, too! My brushes panel resetted itself!

Btw., this is the link to the thread I opened yesterday. https://bit.ly/2H97eh9

I seriously can't get over the fact that Adobe haven't fixed this yet, or even addressed it. 

J

124 Messages

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2.1K Points

2 y ago

Well hello there. It  has been a year for me too with this issue and I have a few things for you guys. It still is happening to me as well, but not every single time. No reason for that, that I can see. One thing that I did to help me out was create an 'Action' to load the Brush Groups that I use regularly; it is a band aid. 

I have just noticed that PS does things like that from time to time and it is frustrating. 

Good Luck! 

5 Messages

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102 Points

did you read my comment? 

124 Messages

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2.1K Points

yes, just now a year later. . . . I have been using PS since the 'dazes' of disks and still consider myself a novice. recently, it seems like the brush issue is gone, goodness. 

I  won't stop using PS, but fequently 'thing'some happens and then whatever goes back to where I had it. take for example the 'paint bucket tool'. one day it was gone and I just reset it, but what a bummer. one other example that may be of interest, related to Adobe, is all of a sudden I was not receiving comments from users of the PS product, all of a sudden, gone. now, that is okay for now. . . 

good luck 

2 Messages

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70 Points

2 y ago

I have just found out something rather interesting.  I will pass it along and hopefully it will work for others.  As I was reloading my brushes for the zillionth time, I thought about the size limitation for importing brush files.  You probably already know about the 2GB limit for importing any saved brush files, and that got me thinking.  So I ran this test about 40 times and it worked as expected each time.

1.  I made sure to export my brushes in 3 files that were about 800 MB per export.  When I restarted PS it of course reverted back to default.

2.  I cleared the default brushes and imported two of the saved brush files, about 1.6 GB.  With that done I exited and restarted PS, MY BRUSH FILES WERE THERE, IT DID NOT REVERT!!!

3.  I imported the third saved brush file (bringing the total of the imported files to 2.4 GB), I then exited PS and restarted and it had reverted back to default.

4.  Did the over  2 GB / under 2 GB trial runs about 40 times, each time I exited PS with more than 2 GB of brushes loaded it would revert back to default upon restart, if I exited PS with less than 2 GB of brushes loaded they would all be there when I restarted PS.


It appears that the 2 GB limit on importing saved brush files also affects reloading the brush files that are showing up fine while you are using PS.  So if you have less than 2 GB of brush files loaded when you  exit, they should load up fine upon restart.  At least that is the result that I have been getting on all of my test runs.  Adobe should obviously already know about this if that is the actual problem and they should fix it and stop playing dumb.

All that I can say is that I am happy not to have to reload the brushes each time I start PS now, I have pared down my brushes to the ones that I actually use and have not had a problem with them loading since then.

18 Messages

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476 Points

I'll have to test this but am still not convinced this is what's going on. I say this because I always have the same brush size loaded (not sure of size, I'm not at my computer) and it stores the brushes most of the time. It's been storing them for a good while now. Occasionally it will goof, and reset... But that hasn't been for a while now.

Also, I've never heard of a file size limit on brush files. Is there any documentation for this?

I know there's a maximum number of brushes that you can have loaded at a single time (which is stupid). I'm not exactly sure what that number is off the top of my head.

8 Messages

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216 Points

i would have to backtrack to find where I saw the 2gb limit, but it apparently is a known issue.  if your loaded brushes are close to that limit, i guess its possible that loading one or two more could push you over and cause the reset.  since I limited my brushes loaded to 1.8 gb, I have not had any resets since this original post.  If you back up all of your brushes and check the file size I think you will be able to recreate this with no problem.

5 Messages

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102 Points

2 y ago

it reverts because at the brush toolbar, next to opacity value is the icon "ALWAYS USE PRESSURE FOR OPACITY" or flow or anything, so, you need to set them OFF and the settings in brush panel will work with your settings... it wont revert changes... :)

18 Messages

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476 Points

This has nothing to do with the problems in this thread. The problems that we are talking about are pertaining to custom brushes being deleted upon reopening Photoshop being replaced by just the default brushes. If you haven't backed up your brushes anticipating this happening it can be a real issue (because you may lose a lot of brushes forever).

5 Messages

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102 Points

Ahaa okey sorry

18 Messages

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476 Points

Nah it's okay. Thanks for trying to help! Your suggestion is definitely helpful for people having issues with their brush settings seemingly not working they way they planned.

2 Messages

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90 Points

this is a problem Adobe have known about since 2017...ive reported it often. they always say it will be fixed in the next update but it isnt.

5 Messages

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152 Points

Thank you Besim,

I was seriously about to go postal on this thread. Because I have been experiencing this all night and was going to be ticked off if this was an unaddressed issue  But, your response. I think solved the problem for me.  It's a shame that some of these functions cannot remain persistent through multiple means. But, I guess it's a good thing too.

Thanks again.,

5 Messages

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138 Points

1 y ago

This reply was created from a merged topic originally titled Photoshop saves brush data incorrectly when exiting!.

Hello everybody,

 

I am using the PS CC 2020 version 21.1.1 and have found the following problem:

 

If I import several brush or picture brush packages, the size of which is more than 2 GB, PS seems to update the "brushes.psp" file incorrectly when I quit!

 

Now the "brushes.psp" file has a size of e.g. 2.6 GB but after restarting Photoshop again all of my imported brushes are disappeared. Only the standard brushes are visible.

 

If I only import several brush packages that are smaller than 2 GB together, it still seems to work!

 

Has anyone noticed anything similar here?

 

Thank you for your answers.

 

Best regards

Frank

5 Messages

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114 Points

1 y ago

This reply was created from a merged topic originally titled Cc 21.1.2 keeps deleting all of my brushes, gradients and shapes.

Every time I open photoshop it has deleted all of the things I have imported. I have only started to have this issue with the last two updates. It’s almost like it resets it back to a new uploaded app every time. It’s very frustrating. Please can somebody help

8 Messages

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216 Points

1 y ago

yes, it is a known problem.  over 2gb and it resets.

5 Messages

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114 Points

Even though it was always fine before? I’ve actually removed loads since having to load them back in every time. Yes so frustrating

8 Messages

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216 Points

you probably had less that 2 gb before, but once you got over 2 gb it would reset everytime you started ps again.  

I have one file that is 1.9 gb that has all of my brushes, the folder format saves with it, so if i ever need to load it, then it is easy.  When i need extra brushes that are not in that 1.9, i can load them also, but must remember to remove them before I close PS so that it does not revert to default again because of the size.

the PS techs even contacted me to get details of the issue, once I gave them all of the details I never heard back from them.

5 Messages

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114 Points

Ah I see. So it could be 1 thing I’ve loaded that is particularly high? Do you know then if there is a way I can format the folder so it loads all of of the brushes together. At the moment I’m having to do one at a time. It also resets my gradients, patterns and shapes!!! I have also tried several times to contact adobe and the trail just dries up. It’s not fair when we pay to use a system that has such a blatant issue.

8 Messages

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216 Points

yes, you can load all of the brushes at once.  

1.  get all of you brushes and folders set up just like you want them
2.  make sure it is under 2 gb. 
3.  select all of your brush folders
4.  click on the menu in the upper right hand corner of the brush window
5.  choose 'export selected brushes'
6.  this will put them all in one file
7.  select where you want to save the file, make sure it is somewhere easy to remember.  may want to add a new folder just for brush backups.
8.  save the file
9.  go to the folder and check the file size to make sure it is under 2gb

when you need to load the file, just open brushes window, click on the menu in the upper right hand corner and choose 'import brushes'

if you have more than 2 gb of brushes and you want to load all of them each time, when you are doing the export process, only choose half of your brush folders for the first file, then choose the other half of the brush folders for the second file.  So you will end up with 2 files (make sure they are both less than 2gb).  Then when you start PS if you want all of the brushes you only have to import those two files and you will have everything, and it will already be set up in the folders that you made.

does that make sense?

5 Messages

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114 Points

Yes! This is so helpful, thank you so much

Employee

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137 Messages

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2.7K Points

1 y ago

I see there are two similar threads, I posted in the other but I'll post here as well:

We have identified the issue and we're testing a fix.

18 Messages

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476 Points

Wow thanks for the good news, Daniel! Nice name btw!

If you don't mind me asking, is there any plan to add new features to the PS's Brush engine? Some features that I think would be amazing are Angle jitter on dual brush-- not specifically angle jitter, but more of a controlled gradual jitter where you can choose an amount and it will rotate gradually throughout the stroke-- not randomly jumping from like 30% angle to like 53%. Boro basically goes over some amazing stuff that ArtStudio Pro has that Photoshop doesn't in this video: https://youtu.be/JM3PKMhwE9A. ArtStudio Pro has has every brush setting from Photoshop but then adds a bunch of fantastic features on top. Is there any chance that PS's brush engine will get these kinds of features? Especially the blending options, and the dual brush stuff.

Also it'd be super cool if the brush's blend mode was scriptable so that we can assign them to keys or buttons more easily.

608 Messages

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13.1K Points

Great news Daniel Presedo!

5 Messages

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138 Points

Thanks - that's Cool!